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Helpdesk Assistant Jobs in Toronto, ON (NOW HIRING)

Wing Assistant

GTM Sales Associate

Toronto, ON · Remote

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin ...

Alveole

Harvest Helper

Toronto, ON · On-site

CA$22.33/hr

... * Assist beekeepers with the physical tasks involved in honey harvesting. * Support client ... Help load and unload honey boxes from vehicles and move them onto pallets in the warehouse ...

CP Flexible Packaging

Laminator Helper

Aurora, ON

Job Openings >> Laminator Helper Laminator Helper Summary Title: Laminator Helper ID: 10429 ... The purpose of this role is to assist the Lamination operator in setting up and operating the ...

Cna

Senior Underwriter, Programs

Toronto, ON · On-site

CA$90K - CA$120K/yr

And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees ...

Labelink

Press Helper

Pickering, ON

Ensure press operators are not down due to not having plates * Assist with setting up the press stations by assembling trays, hoses ink kits doctor blades and annilox. * Cut sticky back for cylinder.

Cna

Senior Data Analytics Consultant

Toronto, ON · On-site

CA$90K - CA$105K/yr

And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees ...

Labelink

Press Helper

Pickering, ON · On-site

Ensure press operators are not down due to not having plates * Assist with setting up the press stations by assembling trays, hoses ink kits doctor blades and annilox. * Cut sticky back for cylinder.

Marriott

Maintenance Helper

Toronto, ON · On-site

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities. Speak with others using clear and ...

Chicago 58 Food Products

Be Seen First

Administrator Assistant

Woodbridge, ON · On-site

CA$18 - CA$20/hr

You will help coordinate the daily flow of orders from the time they are received until they are ... Key Responsibilities Administration Assistant & Customer Service * Answer incoming phone calls ...

Emterra Group

Maintenance Helper

Burlington, ON · On-site

$21.63/hr

Check control panels and equipment to identify issues. * Assist with installation of new or modified equipment, guards etc. * Possible general cleaning activities where required. * Inspect and ...

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Toronto, ON?

The most popular types of Helpdesk jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Helpdesk Assistant jobs?

Cities near Toronto, ON with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Toronto, ON as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution.

IT Helpdesk Administrator

Pharma Medica Research Inc.

Mississauga, ON • On-site

CA$45K - CA$50K/yr

Full-time

Posted yesterday

New

Job description


Duties and Responsibilities

Responsibilities include but are not limited to:

1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing
initial troubleshooting and assistance.

2. Provide support for hardware, peripherals, and network access.

3. Assist users with office productivity applications and other assigned software, offering
guidance and troubleshooting as needed.

4. Research various problems to provide appropriate responses to end users, be able to do basic
troubleshooting and assist users through simple procedures.

5. Monitor voice mail, e-mail, messages, and related information for support inquiries.
Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize
service requests according to importance, i.e., emergency, immediate, high priority,
moderate, general or suggestion.

6. Administer computer accounts, manage user access, and handle password-related issues to
maintain security and functionality.

7. Manage the inventory of IT assets, including hardware, software, and licenses, and handle
requisitions, purchase orders, and asset tagging.

8. Generate requisitions, purchase orders, receiving, and asset tags, forwarding all appropriate
information to the accounts payable office.

9. Provide on-site IT support during clinical trials, collaborate with other departments to ensure
IT infrastructure supports LAB and clinical activities, and serve as a backup for related IT
services.

10. Develop, document, and maintain Standard Operating Procedures (SOPs) and IT processes,

ensuring consistency and regulatory compliance.

11. Manage and support Office 365 environments, including email, collaboration tools, and user

accounts, ensuring secure and efficient communication within the organization.

12. Administer Microsoft Intune for device management, ensuring all endpoints are secure and

compliant with organizational policies.

13. Manage SharePoint sites, including permissions, site creation, and content management,

ensuring that research teams have secure and efficient access to necessary resources.

14. Other duties as required.