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Helpdesk Manager Jobs in Toronto, ON (NOW HIRING)

Mortgage Automator

Helpdesk Technician

Toronto, ON · On-site

Ability to manage and prioritize multiple concurrent requests in a fast-paced environment. Essential Functions * Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets ...

Shop Innovator

Google Ads (PPC) Manager

Toronto, ON · Remote

Google Ads (PPC) Manager We are a Canadian company looking for a results-driven Google Ads (PPC) Manager to help manage and scale paid advertising campaigns for eCommerce brands. We're looking for ...

MHMI

Dental Office Manager

Toronto, ON

The Office Manager will help manage the daily operations and protocols for the office. They are the point person for the entire team and are required to oversee the administrative operations of the ...

MHMI

Dental Office Manager

Toronto, ON

The Office Manager will help manage the daily operations and protocols for the office. They are the point person for the entire team and are required to oversee the administrative operations of the ...

MHMI

Dental Office Manager

Toronto, ON

The Office Manager will help manage the daily operations and protocols for the office. They are the point person for the entire team and are required to oversee the administrative operations of the ...

MHMI

Dental Office Manager

Toronto, ON · On-site

The Office Manager will help manage the daily operations and protocols for the office. They are the point person for the entire team and are required to oversee the administrative operations of the ...

Foot Locker

Assistant Manager

Toronto, ON · On-site

CA$23.10/hr

Help manage daily store operations including opening/closing, cash handling, and floor coverage ... Move with purpose by keeping the store organized, customerready, and running smoothly. * Follow all ...

DT Home Reno

Marketing/Sales Manager

Toronto, ON · On-site

Your Roles Etobicoke Student Painting is a growing company based in Toronto that is looking for a Sales Manager to help manage clients, jobsites and sales. The position includes bonus incentives ...

Nascent

Delivery Manager

Toronto, ON

CA$90K - CA$120K/yr

The big picture Since 2010, we've helped companies build digital products that people genuinely ... The Delivery Manager is a key member of our leadership team, partnering closely with developers ...

Northern Super League

Marketing Manager

Toronto, ON · On-site

With season two underway, we're seeking a growth-oriented marketing manager to help us reach more fans. About The Role Your goal in this role is to support the execution of the league's marketing ...

Foot Locker

Assistant Manager

Scarborough, ON · On-site

CA$23.10/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Assistant Managers are handson leaders who move with urgency, stay connected to customers and ...

Foot Locker

Assistant Manager

Guelph, ON · On-site

CA$23.10/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Assistant Managers are handson leaders who move with urgency, stay connected to customers and ...

Foot Locker

Assistant Manager

Toronto, ON · On-site

CA$23.10/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Assistant Managers are handson leaders who move with urgency, stay connected to customers and ...

Foot Locker

Assistant Manager

Brampton, ON · On-site

CA$23.10/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Assistant Managers are handson leaders who move with urgency, stay connected to customers and ...

Foot Locker

Assistant Manager

Burlington, ON · On-site

CA$23.10/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Assistant Managers are handson leaders who move with urgency, stay connected to customers and ...

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Helpdesk Manager information

See Toronto, ON salary details

$44.4K

$79K

$107.4K

How much do helpdesk manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for helpdesk manager in Toronto, ON is $78,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,895.00 and $88,753.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Toronto, ON?

The most popular types of Helpdesk jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Helpdesk Manager jobs?

Cities near Toronto, ON with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $78,976 per year, or $38 per hour.

Helpdesk Technician

Mortgage Automator

Toronto, ON • On-site

Full-time

PTO

Posted 15 days ago

Job description

Company Overview

Mortgage Automator is on a mission to revolutionize the lending industry by providing a comprehensive, end-to-end platform that eliminates the manual bottlenecks of private lending. Our innovative software empowers lenders to streamline their entire pipeline from origination and underwriting to automated servicing and investor reporting, so they can focus on scaling their business with confidence.

As one of the fastest-growing FinTech companies in North America, Mortgage Automator is customer-centric, ambitious, and deeply rooted in the lending community. We are building the "operating system" for private lenders, fostering a culture of ownership, high-speed execution, and decentralized decision-making.

Job Summary

The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support across hardware, software, and account access. This role is central to keeping MA's team productive — from day-one equipment setup for new hires to fast resolution of everyday technical issues — and plays a key part in maintaining a smooth, professional employee experience as the company scales.

Requirements

Required Education & Experience
    • Diploma / Degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
    • 1–3 years of experience in a helpdesk, desktop support, or technical support role.
    • Working knowledge of Windows and macOS operating systems, Microsoft 365, and common business productivity tools.
    • Familiarity with user account and access management (Active Directory, Azure AD, or similar identity platforms).
    • Basic understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP troubleshooting).
    • Experience using a ticketing/helpdesk system (e.g., Zendesk, Freshservice, Jira Service Management).
    • CompTIA A+ certification is an asset (or actively working toward it).
    • Strong customer service orientation with clear, patient communication skills.
    • Ability to manage and prioritize multiple concurrent requests in a fast-paced environment.
Essential Functions
    • Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets covering hardware, software, and connectivity issues in a timely, professional manner.
    • Onboarding & Offboarding: Prepare, configure, and deploy laptops and equipment for new hires; manage equipment retrieval and account deactivation for departures.
    • Account & Access Management: Handle password resets, permission changes, and user account administration across core business systems.
    • Asset & Inventory Management: Track IT hardware inventory, coordinate repairs, warranty claims, and replacements with vendors.
    • Documentation: Maintain internal knowledge base articles and standard operating procedures to support self-serve troubleshooting and consistent service delivery.
    • Escalation Management: Identify and route complex issues to Tier 2/3 support or appropriate technical staff, ensuring clear handoff notes.
    • Other duties as assigned.

Benefits

Work Environment

60% Office , 40% Work From Home.

Time-Off & Work Life Balance
  • Comprehensive Time Off: Competitive paid vacation to unplug and recharge throughout the year.
  • Holistic Wellness Leave: Dedicated personal leave supporting total well-being, including physical recovery or mental health.
  • Commuter-Friendly Hybrid: Flexible schedule blending collaborative office time with remote work.
Team Culture & Perks
  • Catered Lunches: Monthly team lunches to celebrate wins and connect with colleagues.
  • Growth & Learning: Continuous professional development with internal training and learning opportunities.
  • Modern Workspace: Professional, supportive environment with tools and technology needed to succeed.
  • Comprehensive Health Benefits.