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Helpdesk Manager Jobs in Whitby, ON (NOW HIRING)

Mortgage Automator

Helpdesk Technician

Toronto, ON · On-site

Ability to manage and prioritize multiple concurrent requests in a fast-paced environment. Essential Functions * Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets ...

Shop Innovator

Google Ads (PPC) Manager

Toronto, ON · Remote

Google Ads (PPC) Manager We are a Canadian company looking for a results-driven Google Ads (PPC) Manager to help manage and scale paid advertising campaigns for eCommerce brands. We're looking for ...

MHMI

Dental Office Manager

Toronto, ON · On-site

The Office Manager will help manage the daily operations and protocols for the office. They are the point person for the entire team and are required to oversee the administrative operations of the ...

MHMI

Dental Office Manager

Toronto, ON

The Office Manager will help manage the daily operations and protocols for the office. They are the point person for the entire team and are required to oversee the administrative operations of the ...

MHMI

Dental Office Manager

Toronto, ON · On-site

The Office Manager will help manage the daily operations and protocols for the office. They are the point person for the entire team and are required to oversee the administrative operations of the ...

MHMI

Dental Office Manager

Toronto, ON · On-site

The Office Manager will help manage the daily operations and protocols for the office. They are the point person for the entire team and are required to oversee the administrative operations of the ...

DT Home Reno

Marketing/Sales Manager

Toronto, ON · On-site

Your Roles Etobicoke Student Painting is a growing company based in Toronto that is looking for a Sales Manager to help manage clients, jobsites and sales. The position includes bonus incentives ...

Sodexo Canada Ltd

Kitchen Cook Helper

Toronto, ON · On-site

Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and ... of the chef manager, guaranteeing the smooth running of the services while following the ...

Sosna Inc

Be Seen First

Marketing Manager

Vaughan, ON · On-site

CA$50K - CA$70K/yr

Help manage website updates, blog posts, and organize professional photography/client testimonial videos in compliance with our internal guidelines. Who You Are * Naturally Sociable & Energetic: You ...

Omnicom

Manager, Programmatic

Toronto, ON · On-site

As a Manager, Programmatic, you are entrusted with the responsibility of employing and continuously ... We are committed to providing you with multiple learning experiences and helping you develop your ...

PwC

Manager, Financial Instruments Valuations

Toronto, ON · On-site

CA$87K - CA$137K/yr

Help management and boards arrive at informed decisions, by providing credible valuation analysis * Establish credibility with existing clients bydemonstratingsubject matterexpertiseand knowledge

TreeHouse Foods

Micro Lab Helper

Richmond Hill, ON

CA$20.04/hr

Assisting with inventory and stock management of lab supplies and materials. * Performing general ... work to help us "Engage and Delight - One Customer at a Time".TreeHouse Foods is an Equal ...

Labelink

Press Helper

Pickering, ON · On-site

Communicate defective plates to the supervisor/manager. * Promptly mount correct number of plates according to schedule, colors and cylinder required. * Mount plates to correctly minimize re-mounts ...

Labelink

Press Helper

Pickering, ON · On-site

Communicate defective plates to the supervisor/manager. * Promptly mount correct number of plates according to schedule, colors and cylinder required. * Mount plates to correctly minimize re-mounts ...

Aecon Group Inc.

Systems Quality Manager

Scarborough, ON · On-site

CA$115K - CA$150K/yr

The extension will replace Line 3 (the Scarborough RT), helping to reduce travel times and improve ... Establish and manage the systems quality team structure, roles, and training. * Ensure compliance ...

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Helpdesk Manager information

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Whitby, ON are hiring for Helpdesk Manager jobs?

Cities near Whitby, ON with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Helpdesk Technician

Mortgage Automator

Toronto, ON • On-site

Full-time

PTO

Posted 20 days ago

Job description

Company Overview

Mortgage Automator is on a mission to revolutionize the lending industry by providing a comprehensive, end-to-end platform that eliminates the manual bottlenecks of private lending. Our innovative software empowers lenders to streamline their entire pipeline from origination and underwriting to automated servicing and investor reporting, so they can focus on scaling their business with confidence.

As one of the fastest-growing FinTech companies in North America, Mortgage Automator is customer-centric, ambitious, and deeply rooted in the lending community. We are building the "operating system" for private lenders, fostering a culture of ownership, high-speed execution, and decentralized decision-making.

Job Summary

The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support across hardware, software, and account access. This role is central to keeping MA's team productive — from day-one equipment setup for new hires to fast resolution of everyday technical issues — and plays a key part in maintaining a smooth, professional employee experience as the company scales.

Requirements

Required Education & Experience
    • Diploma / Degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
    • 1–3 years of experience in a helpdesk, desktop support, or technical support role.
    • Working knowledge of Windows and macOS operating systems, Microsoft 365, and common business productivity tools.
    • Familiarity with user account and access management (Active Directory, Azure AD, or similar identity platforms).
    • Basic understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP troubleshooting).
    • Experience using a ticketing/helpdesk system (e.g., Zendesk, Freshservice, Jira Service Management).
    • CompTIA A+ certification is an asset (or actively working toward it).
    • Strong customer service orientation with clear, patient communication skills.
    • Ability to manage and prioritize multiple concurrent requests in a fast-paced environment.
Essential Functions
    • Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets covering hardware, software, and connectivity issues in a timely, professional manner.
    • Onboarding & Offboarding: Prepare, configure, and deploy laptops and equipment for new hires; manage equipment retrieval and account deactivation for departures.
    • Account & Access Management: Handle password resets, permission changes, and user account administration across core business systems.
    • Asset & Inventory Management: Track IT hardware inventory, coordinate repairs, warranty claims, and replacements with vendors.
    • Documentation: Maintain internal knowledge base articles and standard operating procedures to support self-serve troubleshooting and consistent service delivery.
    • Escalation Management: Identify and route complex issues to Tier 2/3 support or appropriate technical staff, ensuring clear handoff notes.
    • Other duties as assigned.

Benefits

Work Environment

60% Office , 40% Work From Home.

Time-Off & Work Life Balance
  • Comprehensive Time Off: Competitive paid vacation to unplug and recharge throughout the year.
  • Holistic Wellness Leave: Dedicated personal leave supporting total well-being, including physical recovery or mental health.
  • Commuter-Friendly Hybrid: Flexible schedule blending collaborative office time with remote work.
Team Culture & Perks
  • Catered Lunches: Monthly team lunches to celebrate wins and connect with colleagues.
  • Growth & Learning: Continuous professional development with internal training and learning opportunities.
  • Modern Workspace: Professional, supportive environment with tools and technology needed to succeed.
  • Comprehensive Health Benefits.