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Helpdesk Manager Jobs in Ancaster, ON (NOW HIRING)

Magna

Helpdesk Tchnician

Guelph, ON

CA$71K - CA$79K/yr

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry ... Final decisions are always made by the hiring manager and the hiring team. Importantly, no ...

Foundation Building Materials

Helper

Cambridge, ON

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... General knowledge of building materials and a willingness to learn Reports To Branch Manager ...

Foundation Building Materials

Helper

Cambridge, ON

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... To Branch Manager Compensation The listed pay range reflects the expected base rate for this ...

Tim Hortons

Assistant Restaurant Manager

Simcoe, ON · On-site

... control Help manage waste reduction and overall operational efficiency Promote a positive ... respectful, and team-focused work environment Support local marketing initiatives, community events ...

Foot Locker

Assistant Manager

Guelph, ON · On-site

CA$23.10/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Assistant Managers are handson leaders who move with urgency, stay connected to customers and ...

Foot Locker

Assistant Manager

Burlington, ON · On-site

CA$23.10/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Assistant Managers are handson leaders who move with urgency, stay connected to customers and ...

Keurig Dr Pepper

Manager, Key Accounts

Mississauga, ON · Hybrid

CA$86K - CA$112K/yr

Work closely with the Commercialization and Revenue Growth Management team on pricing strategies Negotiate programs and agreements and help manage in-store planograms; Prepare presentations, business ...

JLL

Senior Maintenance Manager

Cambridge, ON · On-site

Help manage vendor support and equipment relationships and leverage network size to maximize economies of scale. * Provide monitoring, auditing and enforcement of maintenance execution, safe work ...

Halton Healthcare

Helper

Milton, ON · On-site

We require a person with good communication skills with a clear patient focus with the ability to manage execution and to foster teamwork and cooperation. Additional Information Hours : Mon - Sun ...

Aramark

General Help

Hamilton, ON · On-site

... management • Ensure all food handling follows H&S regulations • Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. • Adheres to ...

Aramark

General Help

Cambridge, ON

... management • Performs other light maintenance and custodial tasks • Maintains excellent ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Hiring Help

Payroll and Benefits Manager

Hamilton, ON

CA$120K/yr

Payroll and Benefits Manager Hamilton, ON - Onsite - Full-Time - Senior Position We are seeking a top-level Payroll and Benefits Manager for our heavy manufacturing client in Hamilton Ontario. The ...

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Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Ancaster, ON

Helpdesk Manager information

See Ancaster, ON salary details

$43.2K

$76.9K

$104.5K

How much do helpdesk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for helpdesk manager in Ancaster, ON is $76,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,184.00 and $86,414.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Ancaster, ON are hiring for Helpdesk Manager jobs?

Cities near Ancaster, ON with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Ancaster, ON as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $76,895 per year, or $37 per hour.

Helpdesk Tchnician

Magna

Guelph, ON

CA$71K - CA$79K/yr

Full-time

Posted 5 days ago

Job description

Job descriptions may display in multiple languagesbased on your language selection.

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

QUALIFICATIONS NECESSARY TO DO THE JOB:

- Immediate opening

- $71,744 - $79,700 annual compensation

- University Degree/College Diploma (preferably in Computer Science) or equivalent experience required

- Minimum three years in IT role preferred

- Proficient computer use with MS office and related software

- Must have Customer Obsession ability and understanding

- Experience with hardware - printers, scanners, cell phones

- Windows administration experience (Active Directory) an asset

- Previous computer operations experience (maintenance, setup, backup, problem solving)

- Excellent communication skills (written and oral, in English)

- Ability to lift 40lbs

- Proven ability and desire to work as part of a team whose primary focus is customer service

- Previous administrative experience an asset

- Proven ability to work with many priorities

- Must be well organized with great attention to accuracy and details

MAIN DUTIES:

- Support production for IT support requests

- Remote support - off hours and weekends

- Support various Barcode printers and scanners on the floor: includes cleaning and problem solving

- Troubleshoot and support any computer hardware/software issues - AS/400, PC, printers, e-mail

- Support AS/400 applications - EDI, Shipping, Customer Service

- Perform and verify AS/400 nightly backups

- Maintain forms and logs of requests; equipment database

- Train, coach and assist users throughout the company with problem resolution

- Maintain and troubleshoot cellular and communications devices

- Communicate and support Continuous Improvement, 5S and standardized work implementation

- Other duties as assigned

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.


AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.


Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.


Worker Type:

Regular / Permanent

Group:

Magna Exteriors

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