ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Ancaster, ON (NOW HIRING)

Tim Hortons

Assistant Restaurant Manager

Simcoe, ON · On-site

$19 - $25/hr

... control Help manage waste reduction and overall operational efficiency Promote a positive ... respectful, and team-focused work environment Support local marketing initiatives, community events ...

Tim Hortons

Assistant Restaurant Manager

Simcoe, ON · On-site

$19 - $25/hr

... control Help manage waste reduction and overall operational efficiency Promote a positive ... respectful, and team-focused work environment Support local marketing initiatives, community events ...

Foot Locker

Assistant Manager

Burlington, ON · On-site

CA$23.10/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Assistant Managers are handson leaders who move with urgency, stay connected to customers and ...

TreowGroup Recruitment

Offset Press helper

Hamilton, ON

CA$42K - CA$50K/yr

About the Role Reporting to the Operations Manager , the Offset Press Helper works closely with the Press Operator to ensure sheet-fed offset presses run efficiently, safely, and to the highest ...

Ellisdon

Corporate Programs Manager

Mississauga, ON · On-site

Develop training materials and guidance that help managers and employees participate effectively in performance and development processes * Partner with People & Culture leaders and business ...

JLL

Senior Maintenance Manager

Cambridge, ON

Help manage vendor support and equipment relationships and leverage network size to maximize economies of scale. * Provide monitoring, auditing and enforcement of maintenance execution, safe work ...

Aramark

General Help

Mississauga, ON · On-site

CA$17.60 - CA$17.85/hr

... management • Performs other light maintenance and custodial tasks • Maintains excellent ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Reddy Ice Corporation

Driver Helper

Mississauga, ON · On-site

... management. 7. Reports all accidents and injuries, regardless of severity. 8. Follows all Standard Operating Procedures and other process guidelines. 9. Adhering to the Code of Business Ethics is ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Ancaster, ON

Helpdesk Manager information

See Ancaster, ON salary details

$43.2K

$76.9K

$104.5K

How much do helpdesk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for helpdesk manager in Ancaster, ON is $76,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,184.00 and $86,414.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What cities near Ancaster, ON are hiring for Helpdesk Manager jobs? Cities near Ancaster, ON with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Ancaster, ON as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $76,895 per year, or $37 per hour.

Junior IT Helpdesk Technician

Spectrum Health Care

Mississauga, ON

Full-time

Re-posted 20 days ago

Job description

Company Description

Your happiness and well-being are top priorities at Spectrum!  We offer competitive wages, paid sick days, RRSP matching and more!

We are hiring full time Junior IT Helpdesk Technician for our Mississauga office! In this role, you will be responsible in providing first-line technical support and assistance to end-users regarding hardware, software, or network related issues. 

This position requires a shift rotation with shifts starting at 7:00 am, 4:00 pm, 12:00 am and 9:00 am. Shift rotation will include overnight and weekend work. This role is fully in office. 

At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description
  • Answer incoming helpdesk calls, emails, and support tickets in a timely manner
  • Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members
  • Provide Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues.
  • Install and configure software application and systems ensuring they meet company needs
  • Enable support for system access, including creating and managing user accounts, operations and software licensing.
  • Provide support for mobile devices including configuration and management.
  • Document and tracks issues, status and resolution using incident management tools.
  • Conduct ticket reviews, statistic reports and execute special projects as required.
  • Provide excellent customer service and maintain a positive relationship with end-users
Qualifications
  • University degree in IT or equivalent work experience, with minimum 1 year in technical support
  • Proficiency in MS Office365, mobile device management, and industry-standard business software applications
  • Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices
  • Experience with hardware and software configuration, troubleshooting, and deployment
  • Knowledge of mobile OS, devices, and printer support
  • Professional phone etiquette and rapport with users of varying technical expertise

Additional Information

This position is a current vacancy

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.  

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at (corphr@spectrumhealthcare.com) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.