Helpdesk Manager Jobs in Whitby, ON (NOW HIRING)

Swamper - Moving & Storage Crew Burly Boyz Moving & Storage

Burly Boyz Moving & Storage is an industry-leading moving and storage company specializing in local moves in Toronto and long-distance moves anywhere in Canada, plus short- and long-term storage solutions. We support an employee-first culture built on our 5 Core Values, and our mission is to be the greatest moving and storage company in Canada by delivering an unforgettable customer experience from beginning to end.

Warehouse address is: 270 Belfield Rd, Etobicoke, ON M9W 1H5

About the Role

The Swamper plays a critical, frontline role in delivering a top-notch customer experience. You'll work alongside the Driver/Team Leader, executing brand standards on every job. This role demands a balanced combination of manual labour and people skills - you're both a mover and a brand representative, putting clients at ease and delivering their best possible moving experience.

Pay Structure

• Entry level (no experience): $18.15/hr
• 3 years job experience: $20.15/hr
• 5+ years job experience: $21.15/hr
• +$1.00/hr premium for candidates with 3+ years of moving industry experience

Qualifications

• Must consistently arrive on time and without delay for all scheduled shifts
• Must be flexible regarding hours and days worked
• Must be proficient in English (additional languages are an asset)

Physical Demands

• Lift and carry upwards of 80 lbs alone, repeatedly over several hours
• Hold upwards of 100 lbs or more alone or with a partner while moving items
• Reach overhead, crouch, squat, grasp, twist, and navigate the body to safely move items through tight spaces, hallways, doorways, stairwells, and elevators
• Stand for several consecutive hours

Customer Service Responsibilities

• Be in dress code at all times
• Advise clients on best practices to safely move their items, including bubble wrapping and boxing glass, porcelain, and other fragile items
• Provide materials to support safe transport and inform your Driver/Team Leader to track inventory and charge appropriately
• Inform your Driver/Team Leader where advice or material costs are refused
• Always use floor runners to protect the home and proper equipment to safely do the job
• Completely pad all furniture with moving blankets, covering all sides including underneath
• Safely load, secure, transport, and unload items and furniture with minimal to no damage
• Direct clients to your Driver/Team Leader for any inquiries about delivery dates, weighting, or estimates
• Conduct every move with a positive, gracious, can-do attitude
• Know brand policies, procedures, services, and products to answer client questions
• Pay attention to client cues and communicate so items are placed exactly where they want them
• Adhere to all company policies and procedures
• Create and maintain an exceptional client experience through high execution, compassion, and regard for safety, property, and hustle
• Maintain cleanliness of the vehicle (cab and box)
• Return all floor runners, tools, equipment, and materials properly and securely in the truck

Problem Solving & Reasoning

• Apply foresight to anticipate challenges and avoid them before they arise
• Safely solve problems by applying best practices
• Offer solutions when partnering with the team
• Stay true to brand policies if any client request conflicts with them
• Partner with the team if you can't overcome a roadblock or need authority
• Use good logic and sound judgement while providing service and transporting goods
• Follow instructions in any form - verbal or written - from your Driver/Team Leader and office managers
• Apply basic math skills (add, subtract, multiply)

Why This Role Matters

A team is only as strong as its weakest link. As a Swamper, you're on the frontline and directly impact the success of every move and the client's experience. The most effective Swampers are consistently on time, maintain a positive and eager attitude, and closely follow instructions from their Driver/Team Leader while showing initiative and constantly contributing.

If you're ready to be part of a hard-working, customer-focused team and help us become the greatest moving and storage company in Canada, we want to hear from you.