ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Whitby, ON (NOW HIRING)

DRIVEN

Special Finance Manager

Newmarket, ON

CA$100K - CA$180K/yr

A modern CRM with tools to help manage and convert your pipeline * Experienced leadership and hands-on support when needed * A structured pitch-and-close process * On-site service and reconditioning ...

PwC

Internal Audit Senior Manager

Toronto, ON · On-site

CA$128K - CA$178K/yr

... Senior Manager & Summary To really stand out and make us fit for the future in a constantly ... To help us achieve this we have the PwC Professional; our global leadership development framework.

Amrize

Mill Helper - Night Shift

Stouffville, ON · On-site

Join Amrize as a Mill Helper - Night Shift and help construct what's next. If you're ready to put ... Support the Environmental Department to develop, implement and manage operational standards to ...

THOMSON REUTERS

Product Marketing Manager

Toronto, ON · Hybrid

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to ...

Uxbridge Employment Agency

Senior PMO

Uxbridge, ON · Hybrid

... and help to develop more junior members. If you are a strong PMO who would love to be part of a close knit and vibrant team, this could be the perfect role for you. What's in it for you. 25 days ...

Moxies

Front of House Supervisor

Richmond Hill, ON · On-site

Lead shifts, support senior leadership, and help manage budget goals * Promote team morale through contests and support * Ensure the use of top-quality ingredients while managing costs Key ...

Moxies

Front of House Supervisor

Richmond Hill, ON · On-site

Lead shifts, support senior leadership, and help manage budget goals * Promote team morale through contests and support * Ensure the use of top-quality ingredients while managing costs Key ...

previous pagenext page

Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Whitby, ON

Helpdesk Manager information

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Whitby, ON are hiring for Helpdesk Manager jobs?

Cities near Whitby, ON with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Special Finance Manager

DRIVEN

Newmarket, ON

CA$100K - CA$180K/yr

Full-time

Re-posted 13 days ago

Job description

EXPERIENCED SPECIAL FINANCE MANAGERWe have the leads, the lenders and the inventory. We need someone who knows what to do with them.

DRIVEN is growing, and we’re looking for an experienced Special Finance Manager who can take ownership of a deal from the first conversation through approval, vehicle selection, delivery and funding.

This is not an entry-level position. We are looking for someone with proven experience in subprime automotive finance who understands how to read a credit bureau, structure an approval, work lender relationships and close challenging deals.

We’ve invested heavily in our marketing, technology, inventory and lender relationships. Our Finance Managers receive a consistent flow of opportunities—we need an experienced producer who has the urgency, discipline and skill to convert them.

You Should Already Know How To

  • Read and analyze a credit bureau

  • Identify the real obstacles standing between the customer and an approval

  • Structure applications strategically before submitting them

  • Match each deal with the right lender

  • Navigate income, stability, debt-service and loan-to-value requirements

  • Work approvals instead of giving up after the first decline

  • Communicate effectively with credit analysts and lender representatives

  • Select vehicles that meet both the approval and the customer’s needs

  • Present payments, rates, warranty and protection products confidently

  • Conduct an engaging pitch and close

  • Follow up consistently and professionally

  • Manage your pipeline from lead to funded delivery

  • Maintain accurate notes and activity within the CRM

What DRIVEN Provides

  • A consistent flow of inbound leads and opportunities

  • An established prime and non-prime lender network

  • Access to more than 20 automotive lenders

  • A large and diverse vehicle inventory

  • Strong marketing and a recognizable, growing brand

  • A modern CRM with tools to help manage and convert your pipeline

  • Experienced leadership and hands-on support when needed

  • A structured pitch-and-close process

  • On-site service and reconditioning support

  • Competitive earning potential for proven producers

  • A company that is investing in long-term growth

You will not be expected to build your business from nothing. The opportunities are here. Your responsibility is to work them properly, structure the deals and turn approvals into deliveries.

Who We’re Looking For

We want someone who:

  • Has proven Special Finance Manager experience in an automotive dealership

  • Understands the Ontario subprime lending landscape

  • Has established knowledge of prime and non-prime lenders

  • Can demonstrate a history of approvals, deliveries and gross production

  • Takes full ownership of every lead and every deal

  • Follows up relentlessly without needing to be chased

  • Can build trust with customers who may have been declined elsewhere

  • Is organized, coachable and accountable

  • Performs well in a fast-paced, high-opportunity environment

  • Wants to build a long-term career with a growing dealer group

This Role Is for a Producer

We are not looking for someone who simply submits applications and waits for an answer.

We need a Finance Manager who knows how to build a deal, defend an application, overcome obstacles and create a path forward for the customer.

Someone who understands that an approval is only the beginning—the deal still needs to be presented, closed, delivered and funded.

Why DRIVEN?

DRIVEN is building more than a successful dealership. Our goal is to become one of Ontario’s most recognizable automotive groups, with multiple locations and opportunities for our strongest people to grow into leadership.

We don’t believe in constantly cycling through employees. We want experienced, talented people we can invest in, build around and take with us as the company expands.

If you are already successful in Special Finance but feel limited by a lack of leads, inventory, lender access, support or future opportunity, DRIVEN may be the place where you reach your next level.

Submit your résumé. Only applicants with relevant automotive Special Finance experience will be considered.

Location: DRIVEN, 220 Mulock Drive, Newmarket, Ontario
Position: Full-time Special Finance Manager
Experience: Previous automotive Special Finance experience is required
Compensation: Competitive, performance-based compensation with strong earning potential