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Helpdesk Assistant Jobs in Washington (NOW HIRING)

Able Moving

Mover/Helper

Manassas, VA

$17/hr

Under the supervision of a driver/crew chief, movers/helpers assist with moving, packing, wrapping, inventory, and transport of household goods and/or commercial equipment for residential and ...

Doyon, Limited

Helpdesk Manager

Washington, DC · On-site

Doyon, Limited is seeking a Helpdesk Manager to oversee the helpdesk operations and ensure high ... assist with tickets during high volume. • Oversee ticket metrics, identify patterns, and make ...

Doyon Limited

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager position is responsible for delivering our IT managed services to a client ... Directly assist with tickets during high volume. * Oversee ticket metrics, identify patterns, and ...

Doyon Limited

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager position is responsible for delivering our IT managed services to a client ... Directly assist with tickets during high volume. * Oversee ticket metrics, identify patterns, and ...

Maximus

Helpdesk Shift Supervisor

Annapolis, MD · On-site

  • Medical

  • Life

  • Retirement

  • PTO

... - Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc. - Provide guidance on optimization strategies such as load ...

Digital Consultants, LLC

Helpdesk Analyst II

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ... Provide training assistance to Tier 1 * Assist, as needed, to the VIP team * Alerts management to ...

Maximus

Helpdesk Shift Supervisor

Annapolis, MD · On-site

  • Medical

  • Life

  • Retirement

  • PTO

... - Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc. - Provide guidance on optimization strategies such as load ...

Digital Consultants LLC

Helpdesk Analyst II

Quantico, VA · On-site

$65K - $69K/yr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ... Provide training assistance to Tier 1 * Assist, as needed, to the VIP team * Alerts management to ...

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Washington? The most popular types of Helpdesk jobs in Washington are:
What cities in Washington are hiring for Helpdesk Assistant jobs? Cities in Washington with the most Helpdesk Assistant job openings:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Mover/Helper

Able Moving

Manassas, VA

$17/hr

Full-time

Re-posted 25 days ago

Job description

OUTLINE for Mover/Helper:
Under the supervision of a driver/crew chief, movers/helpers assist with moving, packing, wrapping, inventory, and transport of household goods and/or commercial equipment for residential and commercial customers. He/she represents the company in a professional manner to ensure a positive customer experience.

QUALIFICATIONS for Mover/Helper:

  • Experience is preferred, but we will train eager, motivated, reliable candidates.
  • Must be able to communicate clearly and concisely with other crew members, clients, and move consultants.
  • Capable of lifting 70 lbs. repeatedly and on a regular basis.
  • Must successfully pass a criminal background investigation and pre-employment drug test.
  • Available to work six days per week.

DUTIES AND RESPONSIBILITIES for Mover/Helper:

  • Assists/helps with the pick-up (loading), transportation, and delivery (unloading and placement) of household goods and commercial equipment in accordance with established standards and procedures. 
  • Follows instruction from crew leader and adheres to all company policies and safety rules.
  • Behaves in a professional manner.
  • Performs all duties in adherence with company safety standards.
  • Performs work within the specifications of the estimate of man hours.
  • Must wear company-approved uniform and maintain a clean and professional appearance while representing the company and providing service to customers.
  • Display professional conduct, courtesy, and manners when entering and performing work in the customer’s home or office.
  • Respectful of customer’s property and personal space.