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Helpdesk Assistant Jobs in Washington (NOW HIRING)

Able Moving

Mover/Helper

Manassas, VA

$17/hr

Under the supervision of a driver/crew chief, movers/helpers assist with moving, packing, wrapping, inventory, and transport of household goods and/or commercial equipment for residential and ...

Quantum Sky

Helpdesk Manager

Washington, DC · On-site

... * Assist the Government in defining acceptable, meaningful, and measurable metrics for weekly and ... Chief, Help Desk Manager/designated EEOC management, field office coordinators, and customer ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA

$21 - $28.75/hr

The candidate will also assist AIForge clients with software installation, user setup, basic ... in IT helpdesk, desktop support, technical support, or related support environments. • Strong ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA · On-site

$21 - $28.75/hr

The candidate will also assist AIForge clients with software installation, user setup, basic ... in IT helpdesk, desktop support, technical support, or related support environments. • Strong ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA · On-site

$21 - $28.75/hr

The candidate will also assist AIForge clients with software installation, user setup, basic ... , desktop support, technical support, or related support environments. Strong oral and written ...

Quantum Sky

Helpdesk Manager

Washington, DC · On-site

... * Assist the Government in defining acceptable, meaningful, and measurable metrics for weekly and ... Chief, Help Desk Manager/designated EEOC management, field office coordinators, and customer ...

IQUASAR LLC

Helpdesk Specialist

Washington, DC · On-site

$50K - $55K/yr

... Drafting Assistant, Thompson Reuters E-Transcript Bundle Viewer, Zscaler, Zoom. * Act as call ... Use remote access/assistance software from the help desk offices to troubleshoot user problems and ...

iQuasar LLC

Helpdesk Specialist

Washington, DC · On-site

$50K - $55K/yr

... Drafting Assistant, Thompson Reuters E-Transcript Bundle Viewer, Zscaler, Zoom. * Act as call ... Use remote access/assistance software from the help desk offices to troubleshoot user problems and ...

InterSources Inc

Helpdesk Specialist

Washington, DC · On-site

They are seeking a Helpdesk Specialist to resolve technical issues, provide customer service, and assist with IT support for desktop software and devices. Responsibilities : • Resolve technical ...

Code Plus Inc

Helpdesk Technician - NLRB

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC. As a ... and presentations. * Assist in technical refresh projects, deploying new laptop hardware ...

Maximus

Helpdesk Shift Supervisor

Annapolis, MD · On-site

... - Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc. - Provide guidance on optimization strategies such as load ...

Code Plus Inc

Helpdesk Technician - NLRB

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC. As a ... and presentations. * Assist in technical refresh projects, deploying new laptop hardware ...

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Washington?

The most popular types of Helpdesk jobs in Washington are:

What cities in Washington are hiring for Helpdesk Assistant jobs?

Cities in Washington with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Mover/Helper

Able Moving

Manassas, VA

$17/hr

Full-time

Re-posted 20 days ago

Job description

OUTLINE for Mover/Helper:
Under the supervision of a driver/crew chief, movers/helpers assist with moving, packing, wrapping, inventory, and transport of household goods and/or commercial equipment for residential and commercial customers. He/she represents the company in a professional manner to ensure a positive customer experience.

QUALIFICATIONS for Mover/Helper:

  • Experience is preferred, but we will train eager, motivated, reliable candidates.
  • Must be able to communicate clearly and concisely with other crew members, clients, and move consultants.
  • Capable of lifting 70 lbs. repeatedly and on a regular basis.
  • Must successfully pass a criminal background investigation and pre-employment drug test.
  • Available to work six days per week.

DUTIES AND RESPONSIBILITIES for Mover/Helper:

  • Assists/helps with the pick-up (loading), transportation, and delivery (unloading and placement) of household goods and commercial equipment in accordance with established standards and procedures. 
  • Follows instruction from crew leader and adheres to all company policies and safety rules.
  • Behaves in a professional manner.
  • Performs all duties in adherence with company safety standards.
  • Performs work within the specifications of the estimate of man hours.
  • Must wear company-approved uniform and maintain a clean and professional appearance while representing the company and providing service to customers.
  • Display professional conduct, courtesy, and manners when entering and performing work in the customer’s home or office.
  • Respectful of customer’s property and personal space.