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Helpdesk Assistant Jobs in Washington (NOW HIRING)

Code Plus Inc

Helpdesk Technician - NLRB

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC. As a ... and presentations. * Assist in technical refresh projects, deploying new laptop hardware ...

Chenega Corporation

VIP Helpdesk Analyst

Arlington, VA · On-site

$60 - $86/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... activities. * Assist with the management of VIP assets, peripherals, and user accounts.

Chenega MIOS

VIP Helpdesk Analyst

Arlington, VA · On-site

$39.29/hr

... activities. * Assist with the management of VIP assets, peripherals, and user accounts ... We offer opportunities to help sharpen skills in addition to hands-on experience in the global ...

Digital Consultants LLC

Helpdesk Analyst II

Quantico, VA · On-site

$65K - $69K/yr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ... Provide training assistance to Tier 1 * Assist, as needed, to the VIP team * Alerts management to ...

Digital Consultants, LLC

Helpdesk Analyst II

Quantico, VA · On-site

$63K - $70K/yr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ... Provide training assistance to Tier 1 * Assist, as needed, to the VIP team * Alerts management to ...

SecuriGence

VIP Helpdesk Analyst

Arlington, VA

$52.88/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... activities. * Assist with the management of VIP assets, peripherals, and user accounts.

SecuriGence

VIP Helpdesk Analyst

Arlington, VA · On-site

$39.29/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... activities. * Assist with the management of VIP assets, peripherals, and user accounts.

SecuriGence

VIP Helpdesk Analyst

Arlington, VA · On-site

$39.29/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... activities. * Assist with the management of VIP assets, peripherals, and user accounts.

Njvc LLC

VIP Helpdesk Analyst

Arlington, VA · On-site

$54 - $73/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... activities. * Assist with the management of VIP assets, peripherals, and user accounts.

Digital Consultants, LLC

Helpdesk Analyst II

Quantico, VA · On-site

$63K - $70K/yr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ... Provide training assistance to Tier 1 * Assist, as needed, to the VIP team * Alerts management to ...

Digital Consultants LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K/yr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the ... Please provide your contact information and let us know how we can assist you. Salary Description ...

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Washington?

The most popular types of Helpdesk jobs in Washington are:

What cities in Washington are hiring for Helpdesk Assistant jobs?

Cities in Washington with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Helpdesk Technician - NLRB

Code Plus Inc

Fairfax, VA • On-site

$19.75 - $26.75/hr

Full-time

Posted 19 days ago

Job description

At CODEplus, we are more than just a technology company—we are a team of innovators, problem-solvers, and industry leaders dedicated to delivering cutting-edge solutions. With 31 years of success in government and commercial sectors, we have built a reputation for excellence, reliability, and long-term partnerships. We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC.

As a trusted and growing organization, we offer stability, competitive compensation, and exciting career growth opportunities. 

Key Responsibilities:

  • Serve as the first point of contact for end-users, logging incidents, and service requests promptly and accurately.
  • Diagnose, troubleshoot, and resolve end-user problems related to hardware, software, mobile devices, audiovisual equipment, and video teleconference systems.
  • Document incidents, solutions, and service requests in detail, ensuring accurate records for future reference.
  • Provide technical support for mobile devices, including smartphones and tablets, ensuring seamless integration, and troubleshooting issues related to connectivity and applications.
  • Support audiovisual and video teleconference equipment, configuring, troubleshooting, and maintaining systems to ensure optimal functionality during meetings and presentations.
  • Assist in technical refresh projects, deploying new laptop hardware, performing operating system upgrades, and installing specialized software as per organizational requirements.
  • Collaborate with IT teams to ensure smooth transitions during hardware and software upgrades, minimizing downtime and user disruption.

Qualifications

  • Proven (2 years) experience in a service desk or technical support role, with expertise in incident management and problem resolution.
  • Strong knowledge of mobile devices, operating systems, audiovisual equipment, and video teleconference systems.
  • Experience in ServiceNow ticketing system
  • Familiarity with technical refresh processes, including hardware deployment and software installations.
  • Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service.
  • Ability to work efficiently under pressure, prioritize tasks, and meet deadlines.
  • Relevant certifications such as ITIL, CompTIA A+, or HDI Support Center Analyst, are a plus.

Location            

Washington DC, Navy Yards metro Area