ZipRecruiter

Log In

1

Helpdesk Assistant Jobs in Washington (NOW HIRING)

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create ... to assist clients with hardware and software support via telephone. • Coordinate with team to ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ...

New

Nwis

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ...

New

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. * Work with the IT Help Desk Lead to ensure the Help ...

Annexa Inc.

Senior Helpdesk Tier II

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Helpdesk Tier II Employment Type: Onsite Annexa is currently supporting DC Government ... Utilizes diagnostic tools and reference materials to assist in resolving hardware and software ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls ... Ability to assist clients with hardware and software support via telephone. * Coordinate with team ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls ... Ability to assist clients with hardware and software support via telephone. * Coordinate with team ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21 - $26/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls ... Ability to assist clients with hardware and software support via telephone. * Coordinate with team ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21 - $26/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls ... Ability to assist clients with hardware and software support via telephone. * Coordinate with team ...

previous page

Showing results 41-60

All JobsHelpdesk JobsHelpdesk Assistant JobsHelpdesk Assistant Jobs in Washington

Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Washington? The most popular types of Helpdesk jobs in Washington are:
What cities in Washington are hiring for Helpdesk Assistant jobs? Cities in Washington with the most Helpdesk Assistant job openings:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Helpdesk Technician - Tier 1

IntelliDyne, LLC

Falls Church, VA • On-site

$21.25 - $28.75/hr

Full-time

Re-posted 4 days ago

Job description

Job Summary:
IntelliDyne, LLC empowers government organizations through quality IT solutions. They are seeking a Helpdesk Technician - Tier 1 to provide technical support, manage customer incidents, and ensure customer satisfaction through effective communication and problem resolution.
Responsibilities:
• Answer calls coming into the Tier 1 Help Desk by the third ring.
• Create a customer incident in Remedy, the call tracking software for every call answered.
• Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
• Ability to assist clients with hardware and software support via telephone.
• Coordinate with team to ensure rapid response times and follow-up with customers.
• Ensure that all VIP calls are responded to immediately.
• Develop professional working relationship with customer to better understand business needs.
• Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
• Provide technical support to end users on a variety of issues.
• Identify, research and resolve technical problems.
• Respond to telephone calls, emails and personnel requests for technical support.
• Document, track and monitor the problem to ensure a timely resolution.
• Update and develop CAC policies and procedures.
• Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.
• Advise management of potential risks that may have impact on customer base and operating environment.
Qualifications:
Required:
• Active DOD Public Trust clearance.
• Active CompTIA Security+ CE certification.
• Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience.
• Superior customer service skills a must; strong desire to provide the highest quality of service to the customer required.
• Superb verbal communication skills; comfortable working on the telephone and responding to calls.
• Knowledge of Information Technology network and systems technologies, processes, and methodologies required.
Company:
IntelliDyne is a management consulting company offering cyber security, cloud computing, and mobile computing services. Founded in 1998, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.

Apply