ZipRecruiter

Log In

1

Helpdesk Assistant Jobs in Washington (NOW HIRING)

Annexa Inc.

Helpdesk Specialist - Tier II

Washington, DC · On-site

$0.01 - $42.96/hr

Helpdesk Specialist Tier II Employment Type: Onsite Annexa is currently working with D.C. Public ... * Assist with installation, operation, and maintenance of District-owned desktop software ...

Yulista

Tier 2 Helpdesk Lead

Washington, DC · On-site

... * Assist with identifying potential impacts associated with system outages, performance ... helpdesk performance, recurring issues, escalations, and areas requiring corrective action.

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create ... to assist clients with hardware and software support via telephone. • Coordinate with team to ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create ... to assist clients with hardware and software support via telephone. • Coordinate with team to ...

Nwis

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN ... Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls ... Ability to assist clients with hardware and software support via telephone. * Coordinate with team ...

previous page

Showing results 41-60

All JobsHelpdesk JobsHelpdesk Assistant JobsHelpdesk Assistant Jobs in Washington

Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Washington?

The most popular types of Helpdesk jobs in Washington are:

What cities in Washington are hiring for Helpdesk Assistant jobs?

Cities in Washington with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Helpdesk Specialist Senior

AHU Technologies, Inc.

Washington, DC • On-site

$30 - $34/hr

Full-time

Re-posted 22 days ago

Job description


Short Description:
Responds to and diagnoses problems through discussion with users.
Complete Description:
The Client is the leading authority on energy and environmental issues affecting the District of Columbia. Using a combination of regulations, outreach, education, and incentives, our agency administers programs and services to fulfill our mission. We work collaboratively with other government agencies, residents, businesses, and institutions to promote environmentally responsible behavior that will lead to a more sustainable urban environment.
Responsibilities
  1. Provides technical assistance to computer system users in a Windows-based environment.
  2. Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.
  3. Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.
  4. Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
  5. Responds to telephone calls, emails, and personnel requests for desktop and mobile device support.
  6. Documents, tracks, and monitors reported issues to ensure timely and complete resolution.
  7. Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
  8. Provides support for office copier machines, including installation of print queue troubleshooting copier issues, and replacement of consumables.
  9. Assists users with Cisco conference room technology, Webex and Microsoft Teams meeting setup, and connectivity troubleshooting.
  10. Provides support for various computer peripherals including wireless keyboards, mice, scanners, local printers, and wireless headsets.
  11. Answers questions and resolves computer problems for clients in person, via telephone, or through remote support tools.
  12. Follows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status.
  13. Reads and interprets technical manuals and documentation to support troubleshooting and system maintenance.
  14. Utilizes diagnostic tools and reference materials to assist in resolving hardware and software issues.
  15. Maintains knowledge of commonly used concepts, practices, and procedures within desktop support and enterprise IT environments.
  16. Communicates clearly and effectively with end users and IT team members.
  17. Assists with coordination and implementation of system upgrades, patches, and new hardware/software deployments.
  18. Provides accurate and complete answers to general computing and administrative questions in a timely manner.
  19. Implements and supports shared software, including operating systems, configuration management tools, and standard enterprise software applications.
  20. Communicates status updates clearly and provides timely reporting on work activities, task progress, and issue resolution.

Minimum Education/Certification Requirements:Bachelor's degree in IT or related field or equivalent experience
Skills Matrix
• Bachelor's degree in IT or related field or equivalent experience
• Diagnosing and resolving end user computer/computer peripherals problems
• Providing second-tier support to end users, server, or mainframe apps/hardware
• Documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems
Compensation: $30.00 - $34.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Apply