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Helpdesk Assistant Jobs in Baltimore, MD (NOW HIRING)

Maximus

Helpdesk Shift Supervisor

Annapolis, MD · On-site

... - Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc. - Provide guidance on optimization strategies such as load ...

Maximus

Helpdesk Shift Supervisor

Annapolis, MD · On-site

... - Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc. - Provide guidance on optimization strategies such as load ...

Maximus

Helpdesk Shift Supervisor

Annapolis, MD · On-site

... - Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc. - Provide guidance on optimization strategies such as load ...

Survice

IT Helpdesk Specialist

Belcamp, MD

$20 - $25/hr

Provide guidance to employees to prevent future problems. * Assist with IT projects and initiatives as assigned. Minimum Qualifications of IT Helpdesk Specialist This is an Entry Level position - A ...

CT Assist

CT Surgery PA, Per Diem

Baltimore, MD · On-site

$115 - $135/hr

We are committed to helping you find the assignment that best fits your skills and lifestyle. * Cardiothoracic Surgery Physician Assistant * CVOR + CVICU * Per diem coverage * Start: September

New

Gold Medal

Helper

Baltimore, MD

$15.75 - $20.25/hr

As a Trash Helper at AVW, you will work closely with the truck driver to assist with picking up and disposing of trash and recyclables from various locations. You will be responsible for safely ...

Gold Medal

Helper

Baltimore, MD

$15.75 - $20.25/hr

As a Trash Helper at AVW, you will work closely with the truck driver to assist with picking up and disposing of trash and recyclables from various locations. You will be responsible for safely ...

Apple Valley Waste

Helper

Baltimore, MD · On-site

$18/hr

As a Trash Helper at AVW, you will work closely with the truck driver to assist with picking up and disposing of trash and recyclables from various locations. You will be responsible for safely ...

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Helpdesk Assistant information

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How much do helpdesk assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for helpdesk assistant in Baltimore, MD is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.93 per hour, depending on experience, location, and employer.

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Baltimore, MD? The most popular types of Helpdesk jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Helpdesk Assistant jobs? Cities near Baltimore, MD with the most Helpdesk Assistant job openings:
Helpdesk Assistant jobs near you

HelpDesk Specialist

Business Management Associates, Inc.

Bowie, MD • On-site

Part-time

Re-posted 5 days ago

Job description

Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary

The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity.

Key Responsibilities
  • Provide Tier II and Tier III technical support for end users across enterprise environments
  • Serve as escalation lead for complex incidents and unresolved help desk tickets
  • Troubleshoot and resolve hardware, software, OS, and connectivity issues
  • Support Windows desktops, laptops, mobile devices, and server environments
  • Administer Active Directory user accounts, groups, permissions, and access controls
  • Support and maintain Microsoft 365 and Exchange environments
  • Manage incident, request, and escalation workflows in accordance with SLAs
  • Provide remote and on-site technical support as required
  • Create and maintain technical documentation, knowledge base articles, and procedures
  • Train and mentor junior help desk and IT support staff
  • Assist with help desk operations and workflow management
  • Support printers, peripherals, applications, and network connectivity
Required Skills & Technologies
  • Tier II / Tier III Help Desk & IT Support
  • Windows Desktop & Windows Server support
  • Active Directory administration
  • Microsoft 365 & Exchange
  • Incident & Escalation Management
  • Hardware & Software Troubleshooting
  • Remote Support Tools
  • Documentation & Knowledge Management
Education
  • Bachelor's Degree – Information Systems Management
  • Master's Degree – English Literature & Foreign Languages
Certifications
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • VMware Certified Professional (VCP 5.5)
  • IBM Tivoli Storage Manager – Advanced Administration
  • Red Hat Linux Administration
Experience Level

20+ years of experience providing enterprise-level IT support in large and regulated environments.

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