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Part Time Helpdesk Jobs in Baltimore, MD (NOW HIRING)

DelPrete Masonry Inc

Be Seen First

Full Cycle Accountant

Baltimore, MD · On-site

$40 - $45/hr

  • Retirement

Phoenix Md Small Concrete Contractor Company looking for part time help for a Full Cycle Accountant,1-2 days a week in Office. Must be fully Knowledgeable in Quickbooks,AR,AP,GL,PR.Journal entries ...

Urgent

Survice

IT Helpdesk Specialist

Belcamp, MD · On-site

$20 - $25/hr

  • Retirement

  • PTO

Position IT Helpdesk Specialist ... Please Note This is a Part-Time Position* * Location: Belcamp, MD * Security Clearance: No ...

Lids

Part-Time Sales Help

Baltimore, MD

$31K - $58K/yr

For Maryland-based roles: Annual pay ranges may fall between $31,200 - $58,656 . You may also be offered a bonus, and other benefits. EEO Statement: Hat World, Inc., Lids Holdings, Inc., dba Lids and ...

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All JobsHelpdesk JobsPart Time Helpdesk JobsPart Time Helpdesk Jobs in Baltimore, MD

Part Time Helpdesk information

See Baltimore, MD salary details

$12

$23

$33

How much do part time helpdesk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for part time helpdesk in Baltimore, MD is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by part time helpdesk staff, and how can they be managed?

Part-time helpdesk staff often face challenges such as quickly adapting to changing systems, managing high volumes of support requests during busy periods, and staying updated with the latest company processes despite limited hours. To manage these challenges, it’s important to maintain clear communication with full-time team members, participate in regular training sessions, and utilize comprehensive documentation. Being proactive in seeking clarification and feedback can also help part-time helpdesk staff stay effective and connected with the broader support team.

What are the key skills and qualifications needed to thrive as a part time helpdesk?

To thrive as a Part Time Helpdesk, you need basic IT knowledge, troubleshooting skills, and usually a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you stand out when assisting users. These skills are essential for efficiently resolving technical issues and ensuring user satisfaction in a support-driven environment.

What is a part time helpdesk?

Part time helpdesk jobs involve providing technical support and assistance to customers or employees, usually over the phone, email, or chat, but on a part-time schedule. These roles typically include troubleshooting hardware or software issues, answering questions about company products or services, and escalating more complex problems to higher-level support staff. Part time helpdesk positions are ideal for those who want a flexible work schedule while gaining valuable IT or customer service experience.

What are the most commonly searched types of Helpdesk jobs in Baltimore, MD?

The most popular types of Helpdesk jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Part Time Helpdesk jobs?

Cities near Baltimore, MD with the most Part Time Helpdesk job openings:

Part Time Helpdesk jobs near you
Infographic showing various Part Time Helpdesk job openings in Baltimore, MD as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,847 per year, or $23 per hour.

Helpdesk Support Specialist

BITHGROUP Technologies

Baltimore, MD • Hybrid

$30 - $33/hr

Part-time

Re-posted 3 days ago

Job description

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.

Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.

NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted

Key Responsibilities:

  • Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
  • Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
  • Identify and troubleshoot technical issues
  • Provide guidance on problem resolution
  • Escalate issues to senior team members when necessary
  • Log all support requests in our ticketing system
  • Maintain knowledge base of common issues and resolutions
  • Provide excellent customer service by building rapport with clients and ensuring their needs are met
  • Work collaboratively with other team members to ensure client satisfaction
  • Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Qualifications:

  • Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
  • Strong technical knowledge of computer software and hardware
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Friendly and patient demeanor with a passion for helping others
  • Ability to work independently and as part of a team
  • Familiarity with ticketing systems and knowledge bases is a plus

Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!