HelpDesk Specialist
Bowie, MD · On-site
Senior Help Desk & IT Support Specialist (Tier II / Tier III) Job Summary The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop ...
HelpDesk Specialist
Bowie, MD · On-site
Senior Help Desk & IT Support Specialist (Tier II / Tier III) Job Summary The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop ...
HelpDesk Specialist
Bowie, MD · Remote
Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop ...
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HelpDesk Specialist
Bowie, MD · Remote
Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop ...
HelpDesk Specialist
Bowie, MD · On-site
Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop ...
HelpDesk Specialist
Bowie, MD · On-site
Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop ...
Sales Associate
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Annapolis, MD · On-site
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Annapolis, MD · On-site
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Annapolis, MD · On-site
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Annapolis, MD · On-site
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Hanover, MD · On-site
$15 - $20.80/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Hanover, MD · On-site
$15 - $20.80/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Bowie, MD · On-site
$13.50 - $18.25/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Bowie, MD · On-site
$13.50 - $18.25/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
$16 - $20.80/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
$16 - $20.80/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Bowie, MD · On-site
$13.50 - $18.25/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Bowie, MD · On-site
$13.50 - $18.25/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Towson, MD · On-site
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Towson, MD · On-site
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Annapolis, MD · On-site
$15 - $20.80/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Annapolis, MD · On-site
$15 - $20.80/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
$13.50 - $18.25/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
$13.50 - $18.25/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Columbia, MD · On-site
$16 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Columbia, MD · On-site
$16 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Columbia, MD · On-site
$16 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Columbia, MD · On-site
$16 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Hanover, MD · On-site
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Hanover, MD · On-site
$15 - $20.80/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate
Towson, MD · On-site
$15 - $20.80/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate
Towson, MD · On-site
$15 - $20.80/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Sales Associate Keyholder
$15 - $19.50/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate Keyholder
$15 - $19.50/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate Keyholder
Bowie, MD · On-site
$15 - $19.50/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Sales Associate Keyholder
Bowie, MD · On-site
$15 - $19.50/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Helpdesk Associate information
See Baltimore, MD salary details
$14.33 - $16.02
12% of jobs
$17.51 is the 25th percentile. Wages below this are outliers.
$16.02 - $17.72
15% of jobs
The median wage is $19.37 / hr.
$17.72 - $19.41
24% of jobs
$19.41 - $21.11
13% of jobs
$21.11 - $22.80
9% of jobs
$23.11 is the 75th percentile. Wages above this are outliers.
$22.80 - $24.49
16% of jobs
$24.49 - $26.19
5% of jobs
$26.19 - $27.88
2% of jobs
$27.88 - $29.57
3% of jobs
$29.57 - $31.27
0% of jobs
$31.27 - $32.96
1% of jobs
$14
$21
$32
How much do helpdesk associate jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for helpdesk associate in Baltimore, MD is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.
What is the difference between Helpdesk Associate vs Customer Support Specialist?
| Aspect | Helpdesk Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications like CompTIA A+ | High school diploma; certifications like Customer Service Certification can be a plus |
| Work Environment | IT support centers, corporate offices, remote | Call centers, retail, online support platforms |
| Employer & Industry Usage | IT companies, tech support firms, corporate IT departments | Retail, e-commerce, service industries |
| Common Search & Comparison Intent | Helpdesk Associate vs Customer Support Specialist |
Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.
What are the most commonly searched types of Helpdesk jobs in Baltimore, MD? The most popular types of Helpdesk jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Helpdesk Associate jobs? Cities near Baltimore, MD with the most Helpdesk Associate job openings:
Part-time
Posted 3 days ago
Job description
Senior Help Desk & IT Support Specialist (Tier II / Tier III)
Job Summary
The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity.
Key Responsibilities
20+ years of experience providing enterprise-level IT support in large and regulated environments.
Job Summary
The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity.
Key Responsibilities
- Provide Tier II and Tier III technical support for end users across enterprise environments
- Serve as escalation lead for complex incidents and unresolved help desk tickets
- Troubleshoot and resolve hardware, software, OS, and connectivity issues
- Support Windows desktops, laptops, mobile devices, and server environments
- Administer Active Directory user accounts, groups, permissions, and access controls
- Support and maintain Microsoft 365 and Exchange environments
- Manage incident, request, and escalation workflows in accordance with SLAs
- Provide remote and on-site technical support as required
- Create and maintain technical documentation, knowledge base articles, and procedures
- Train and mentor junior help desk and IT support staff
- Assist with help desk operations and workflow management
- Support printers, peripherals, applications, and network connectivity
- Tier II / Tier III Help Desk & IT Support
- Windows Desktop & Windows Server support
- Active Directory administration
- Microsoft 365 & Exchange
- Incident & Escalation Management
- Hardware & Software Troubleshooting
- Remote Support Tools
- Documentation & Knowledge Management
- Bachelor's Degree - Information Systems Management
- Master's Degree - English Literature & Foreign Languages
- Microsoft Certified Professional (MCP)
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Systems Engineer (MCSE)
- VMware Certified Professional (VCP 5.5)
- IBM Tivoli Storage Manager - Advanced Administration
- Red Hat Linux Administration
20+ years of experience providing enterprise-level IT support in large and regulated environments.
About Business Management Associates
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Alexandria, VA, US
Year founded
2005