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Helpdesk Associate Jobs in Baltimore, MD (NOW HIRING)

JASINT

Helpdesk Specialist, Senior

Catonsville, MD

$38K - $41K/yr

Helpdesk Specialist, Senior Location(s): 660 West Road, Salisbury Maryland 21801 - Work is 100 ... Associate's degree from an accredited college or university in Computer Science, Information ...

Express & Bonobos

Sales Associate

Bowie, MD · On-site

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Towson, MD · On-site

$15 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Hanover, MD · On-site

$15 - $20.80/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express & Bonobos

Sales Associate

Annapolis, MD · On-site

$15 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Hanover, MD

$15 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Annapolis, MD · On-site

$15 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Bowie, MD · On-site

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

JASINT

Helpdesk Specialist, Senior

Catonsville, MD · On-site

$38K - $41K/yr

Associates degree from an accredited college or university in Computer Science, Information Systems, Business or other related technical discipline. * A Bachelors Degree in one of the above ...

Express

Sales Associate

Towson, MD · On-site

$15 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Columbia, MD · On-site

$16 - $20.80/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Annapolis, MD · On-site

$15 - $20.80/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Bowie, MD

$13.50 - $18.25/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express & Bonobos

Sales Associate

Columbia, MD

$16 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Hanover, MD · On-site

$15 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Towson, MD · On-site

$15 - $20.80/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

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Showing results 1-20

All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Baltimore, MD

Helpdesk Associate information

See Baltimore, MD salary details

$14

$21

$32

How much do helpdesk associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for helpdesk associate in Baltimore, MD is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Baltimore, MD? The most popular types of Helpdesk jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Helpdesk Associate jobs? Cities near Baltimore, MD with the most Helpdesk Associate job openings:
Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Baltimore, MD as of July 2026, with employment types broken down into 63% Full Time, 25% Part Time, 6% Temporary, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,364 per year, or $21.3 per hour.
HelpDesk Specialist

HelpDesk Specialist

Business Management Associates, Inc.

Bowie, MD • On-site

Part-time

Posted 21 days ago

Job description

Senior Help Desk & IT Support Specialist (Tier II / Tier III)
Job Summary
The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity.
Key Responsibilities
  • Provide Tier II and Tier III technical support for end users across enterprise environments
  • Serve as escalation lead for complex incidents and unresolved help desk tickets
  • Troubleshoot and resolve hardware, software, OS, and connectivity issues
  • Support Windows desktops, laptops, mobile devices, and server environments
  • Administer Active Directory user accounts, groups, permissions, and access controls
  • Support and maintain Microsoft 365 and Exchange environments
  • Manage incident, request, and escalation workflows in accordance with SLAs
  • Provide remote and on-site technical support as required
  • Create and maintain technical documentation, knowledge base articles, and procedures
  • Train and mentor junior help desk and IT support staff
  • Assist with help desk operations and workflow management
  • Support printers, peripherals, applications, and network connectivity
Required Skills & Technologies
  • Tier II / Tier III Help Desk & IT Support
  • Windows Desktop & Windows Server support
  • Active Directory administration
  • Microsoft 365 & Exchange
  • Incident & Escalation Management
  • Hardware & Software Troubleshooting
  • Remote Support Tools
  • Documentation & Knowledge Management
Education
  • Bachelor's Degree - Information Systems Management
  • Master's Degree - English Literature & Foreign Languages
Certifications
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • VMware Certified Professional (VCP 5.5)
  • IBM Tivoli Storage Manager - Advanced Administration
  • Red Hat Linux Administration
Experience Level
20+ years of experience providing enterprise-level IT support in large and regulated environments.

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