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Helpdesk Assistant Jobs in Baltimore, MD (NOW HIRING)

Casella Waste Systems, Inc.

Helper

Street, MD · On-site

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety ...

Casella Waste Systems, Inc.

Helper

Street, MD

$14.25 - $17.25/hr

The Helper performs duties and operations to assist driver's complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety protocols. * Loads ...

Chadwell Supply

Driver Helper

Baltimore, MD · On-site

$20 - $21/hr

As a Renovations Delivery Helper, you will be responsible for assisting in the delivery of ... How you will make an Impact * Assist with loading and unloading delivery trucks, ensuring proper ...

Chadwell Supply

Driver Helper

Baltimore, MD · On-site

$20 - $21/hr

As a Renovations Delivery Helper, you will be responsible for assisting in the delivery of ... How you will make an Impact * Assist with loading and unloading delivery trucks, ensuring proper ...

Maersk Company Limited

Driver Helper

Hanover, MD · On-site

$18/hr

Driver's Helper The driver's helper is responsible for assisting the driver in all day-to-day ... Scan daily route onto the truck * Assist driver with navigating to deliveries * Assist driver with ...

A.P. Møller - Maersk A/S

Driver Helper

Hanover, MD · On-site

$18/hr

The driver's helper is responsible for assisting the driver in all day-to-day activities. this ... Scan daily route onto the truck * Assist driver with navigating to deliveries * Assist driver with ...

ARS-Rescue Rooter

Plumbing Helper

Laurel, MD · On-site

$20 - $22/hr

Keep job sites organized and assist with clean-up throughout service and installation work * Assist plumbers with plumbing repairs, plumbing installations, and pipe work under supervision * Help ...

ARS-Rescue Rooter

Plumbing Helper

Laurel, MD · On-site

$20 - $22/hr

Keep job sites organized and assist with clean-up throughout service and installation work * Assist plumbers with plumbing repairs, plumbing installations, and pipe work under supervision * Help ...

A.P. Møller - Maersk A/S

Driver Helper

Hanover, MD · On-site

$18/hr

The driver's helper is responsible for assisting the driver in all day-to-day activities. this ... Scan daily route onto the truck * Assist driver with navigating to deliveries * Assist driver with ...

Maersk

Driver Helper

Hanover, MD · On-site

$18/hr

The driver's helper is responsible for assisting the driver in all day-to-day activities. this ... Scan daily route onto the truck * Assist driver with navigating to deliveries * Assist driver with ...

ARS

Plumbing Helper

Laurel, MD

$20 - $22/hr

Keep job sites organized and assist with clean-up throughout service and installation work * Assist plumbers with plumbing repairs, plumbing installations, and pipe work under supervision * Help ...

ARS-Rescue Rooter

Plumbing Helper

Laurel, MD · On-site

$20 - $22/hr

As a Plumbing Helper , you will assist plumbing technicians with residential plumbing jobs and support the service team in the field. Responsibilities include: * Maintain tools, equipment, and ...

Maersk

Driver Helper

Hanover, MD · On-site

$18/hr

The driver's helper is responsible for assisting the driver in all day-to-day activities. this ... Scan daily route onto the truck * Assist driver with navigating to deliveries * Assist driver with ...

Senior Helpers

Certified Nursing Assistant

Odenton, MD · On-site

Certified Nursing Assistant Senior Helpers of Laurel currently seeking a Certified Nursing Assistant to work in their Laurel office. As a member of Senior Helpers of Laurel's CNA Team, you will be at ...

Senior Helpers

Certified Nursing Assistant

Laurel, MD · On-site

Certified Nursing Assistant Senior Helpers of Laurel currently seeking a Certified Nursing Assistant to work in their Laurel office. As a member of Senior Helpers of Laurel's CNA Team, you will be at ...

Senior Helpers

Certified Nursing Assistant

Crofton, MD · On-site

Certified Nursing Assistant Senior Helpers of Laurel currently seeking a Certified Nursing Assistant to work in their Laurel office. As a member of Senior Helpers of Laurel's CNA Team, you will be at ...

Senior Helpers

CNA

Bel Air, MD · On-site

$17 - $19/hr

Senior Helpers of Bel Air is currently seeking a Certified Nursing Assistant to provide in-home care to clients in the Harford County area. As a member of Senior Helpers of Bel Air's CNA Team , you ...

Senior Helpers

Certified Nursing Assistant

Crofton, MD · On-site

Senior Helpers of Laurel currently seeking a Certified Nursing Assistant to work in their Laurel office. As a member of Senior Helpers of Laurel's CNA Team , you will be at the forefront of our ...

Senior Helpers

Certified Nursing Assistant

Odenton, MD · On-site

Senior Helpers of Laurel currently seeking a Certified Nursing Assistant to work in their Laurel office. As a member of Senior Helpers of Laurel's CNA Team , you will be at the forefront of our ...

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All JobsHelpdesk JobsHelpdesk Assistant JobsHelpdesk Assistant Jobs in Baltimore, MD

Helpdesk Assistant information

See Baltimore, MD salary details

$10

$20

$32

How much do helpdesk assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for helpdesk assistant in Baltimore, MD is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.93 per hour, depending on experience, location, and employer.

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Baltimore, MD?

The most popular types of Helpdesk jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Helpdesk Assistant jobs?

Cities near Baltimore, MD with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,080 per year, or $20.7 per hour.

Helper

Casella Waste Systems, Inc.

Street, MD • On-site

$14.25 - $17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

Position Summary

The Helper performs duties and operations to assist driver's complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety protocols.

Key Responsibilities
  • Loads and empties residential and/or commercial containers into truck manually or mechanically.
  • Maneuvers containers that are staged curbside, dockside, carryout, or require pullout to complete service.
  • Operates hoisting device to lift and empty bins or containers into truck hopper.
  • Places any and all bins serviced at any customer location back where they were picked-up from in the up-right position with covers placed back on the containers.
  • Assists driver with all backing maneuvers while on route.
  • Loads trash and recycling into a rear load truck in fluctuating weather conditions.
  • Lifts 50 pounds constantly throughout the day while able to maintain the stamina to successfully complete the duties of this physically demanding position.
  • Always maintains a safe working environment.
  • Works in a high pace ever changing industry.
  • Communicates in a professional manner when dealing with customer and other employees.
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications

The successful candidate will have a High School Diploma or GED and must be legally eligible to work in the United States. The physical ability to lift 50lbs. constantly throughout the day and work under many different weather conditions is expected.

Excellent verbal and written communication skills, outstanding relationship management skills, and dedication to providing excellent customer service is desired. It is also important that the candidate has demonstrated the ability to work as part of a team in a collaborative environment, has a proven work ethic, and has proven commitment to safety.

This position requires successful completion of pre-employment testing, including a drug screen. 

Attributes

Positive, team-oriented individual who has a strong work ethic, is committed to safety, customer driven, open to personal and professional training and development.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Employment Type: FULL_TIME

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