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Helpdesk Assistant Jobs in Indiana (NOW HIRING)

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Collaborate with internal and external teams and assist on improving Data Quality metrics. * Assist in testing system updates and enhancements. * Generate reports on data quality trends and help ...

Rumpke Consolidated Companies

Helper

Paoli, IN

$15 - $18/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Rumpke Transportation Company, LLC

Helper

Paoli, IN

$15 - $18/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Rumpke Consolidated Companies

Helper

Bloomington, IN

$13.75 - $16.75/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Rumpke Transportation Company, LLC

Helper

Bloomington, IN

$13.75 - $16.75/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Rumpke

Helper

Paoli, IN · On-site

$15 - $19.50/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Rumpke

Helper

Bloomington, IN · On-site

$13.75 - $18/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

pregis

Assistant Operator - Nights

Plymouth, IN

$15.25 - $18.25/hr

Help assist the Operator during die changes. * Operate forklifts and other powered industrial vehicles to stage materials and supplies. * Perform quality checks including length/width, vacuum tests ...

pregis

Assistant Operator-Days

Plymouth, IN · On-site

$15.25 - $18.25/hr

Help assist the Operator during die changes. * Operate forklifts and other powered industrial vehicles to stage materials and supplies. * Perform quality checks including length/width, vacuum tests ...

pregis

Assistant Machine Operator - Nights

Plymouth, IN

$15.25 - $18.25/hr

Help assist the Operator during die changes. * Operate forklifts and other powered industrial vehicles to stage materials and supplies. * Perform quality checks including length/width, vacuum tests ...

ARS

HVAC Install Helper

Indianapolis, IN

$40K - $60K/yr

Ongoing training and career growth opportunities What You'll Do As an Install Helper: * Assist lead installers with HVAC system replacements and add-ons. * You'll report daily to the warehouse to ...

ARS-Rescue Rooter

HVAC Install Helper

Indianapolis, IN · On-site

$40K - $60K/yr

Ongoing training and career growth opportunities Responsibilities What You'll Do As an Install Helper: * Assist lead installers with HVAC system replacements and add-ons. * You'll report daily to the ...

ARS-Rescue Rooter

HVAC Install Helper

Indianapolis, IN

$40K - $60K/yr

Ongoing training and career growth opportunities Responsibilities What You'll Do As an Install Helper: * Assist lead installers with HVAC system replacements and add-ons. * You'll report daily to the ...

Abacus Childcare

Assistant Teacher

Fort Wayne, IN · On-site

$13 - $18/hr

Help assist the Lead Teacher follow curriculum * Track and record daily activities * Track and record developmental milestones * Communicate directly with parents Assistant Teacher Job Requirements:

Pregis

Assistant Operator - Nights

Plymouth, IN · On-site

$15.25 - $18.25/hr

Help assist the Operator during die changes. * Operate forklifts and other powered industrial vehicles to stage materials and supplies. * Perform quality checks including length/width, vacuum tests ...

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Helpdesk Assistant information

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Indiana? The most popular types of Helpdesk jobs in Indiana are:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Helpdesk Analyst

Helpdesk Analyst

nLeague Services Inc

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Contractor

Posted 17 days ago

Job description

Job ID: (785852)

Helpdesk Analyst

Location: Indianapolis, IN

Duration: 12+ Months (Possibility of Extensions)

Client: IN-IDOH

Hybrid Job

Specific Skills needed for this position:

  • Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
  • Experience in a helpdesk, data quality, or healthcare IT support role
  • Experience with deduplication tools, data matching, or record linkage techniques
  • Familiarity with immunization information systems
  • Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
  • Knowledge of HL7 messaging and public health data standards
  • Experience working with state or local public health departments
  • Understanding of HIPAA and data privacy regulations

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

  • Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
  • Investigate and resolve duplicate patient records and bad merges in the immunization registry.
  • Use data tools and matching algorithms to identify and correct data integrity issues.
  • Escalate complex data issues to technical teams or data stewards as needed.
  • Document all support interactions in the ticketing system and maintain accurate logs.
  • Provide guidance to users on best practices for data entry and record management.
  • Collaborate with IT and data quality teams to improve deduplication processes and system performance.
  • Collaborate with internal and external teams and assist on improving Data Quality metrics.
  • Assist in testing system updates and enhancements.
  • Generate reports on data quality trends and help develop training materials.