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Hourly Helpdesk Jobs in Indiana (NOW HIRING)

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Job ID: (785852) Helpdesk Analyst Location: Indianapolis, IN Duration: 12+ Months (Possibility of Extensions) Client: IN-IDOH Hybrid Job Specific Skills needed for this position: * Associate's or ...

MapleTronics Computers

Helpdesk Technician

Goshen, IN · On-site

$17.75 - $23.75/hr

MapleTronics is looking for our next great Teammate to amaze our clients as a Helpdesk Technician in our Goshen, IN office. Why MapleTronics? MapleTronics believes in more than just delivering ...

MapleTronics Inc

Helpdesk Technician

Goshen, IN · On-site

$20/hr

MapleTronics is looking for our next great Teammate to amaze our clients as a Helpdesk Technician in our Goshen, IN office. Why MapleTronics? MapleTronics believes in more than just delivering ...

InterSources

Helpdesk Analyst

Indianapolis, IN · Hybrid

$19.50 - $26.75/hr

Helpdesk Analyst Location: Indianapolis IN, 46204 (Hybrid 3 days office/week) 12 Months Contract Position The Immunization Helpdesk Analyst provides technical and customer support for immunization ...

Apollo ITS

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Helpdesk Analyst Location: Indianapolis IN, 46204 Duration: 12 Months **MUST BE LOCAL** **Hybrid -Onsite 3 days per week and 2 days remote** **First round Teams interview & final round- In-person ...

MapleTronics Inc

Helpdesk Technician

Goshen, IN

$17.75 - $23.75/hr

MapleTronics is looking for our next great Teammate to amaze our clients as a Helpdesk Technician in our Goshen, IN office. Why MapleTronics? MapleTronics believes in more than just delivering ...

Alliance for Cooperativ

Hourly Trader

Carmel, IN · On-site

Hourly Trader Carmel, IN This position will be responsible for the management of generation and ... Monitors market conditions and analyzes transactions to help identify and execute energy trades.

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system * Following up on any outstanding issues with customers regarding status and closure of incidents ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system * Following up on any outstanding issues with customers regarding status and closure of incidents ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system * Following up on any outstanding issues with customers regarding status and closure of incidents ...

Walmart

Staff Pharmacist (Hourly)

Muncie, IN

$47.12 - $82.69/hr

This role is crucial in helping us achieve our goals and make a difference in the community. What ... The actual hourly rate will equal or exceed the required minimum wage applicable to the job ...

Walmart

Staff Pharmacist (Hourly)

Avon, IN

$47.12 - $82.69/hr

This role is crucial in helping us achieve our goals and make a difference in the community. What ... The actual hourly rate will equal or exceed the required minimum wage applicable to the job ...

Walmart

Staff Pharmacist (Hourly)

Avon, IN

$47.12 - $82.69/hr

This role is crucial in helping us achieve our goals and make a difference in the community. What ... The actual hourly rate will equal or exceed the required minimum wage applicable to the job ...

Walmart

Staff Pharmacist (Hourly)

Muncie, IN · On-site

$47.12 - $82.69/hr

This role is crucial in helping us achieve our goals and make a difference in the community. What ... The actual hourly rate will equal or exceed the required minimum wage applicable to the job ...

Walmart

Staff Pharmacist (Hourly)

Winchester, IN

$47.12 - $82.69/hr

This role is crucial in helping us achieve our goals and make a difference in the community. What ... The actual hourly rate will equal or exceed the required minimum wage applicable to the job ...

Walmart

Staff Pharmacist (Hourly)

Muncie, IN · On-site

$47.12 - $82.69/hr

This role is crucial in helping us achieve our goals and make a difference in the community. What ... The actual hourly rate will equal or exceed the required minimum wage applicable to the job ...

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Hourly Helpdesk information

What are the key skills and qualifications needed to thrive as an Hourly Helpdesk Technician, and why are they important?

To succeed as an Hourly Helpdesk Technician, you need a solid grasp of troubleshooting, basic IT concepts, and customer service, often supported by a high school diploma and relevant technical training. Familiarity with ticketing systems, remote support tools, and platforms like Windows, macOS, or Linux is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple requests. These skills ensure timely issue resolution, user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by hourly helpdesk staff, and how can they be addressed?

Hourly helpdesk staff often encounter a high volume of support requests, ranging from simple password resets to complex technical issues, which can make prioritizing tasks a challenge. Time management and clear communication are key to handling these demands effectively. Building familiarity with troubleshooting tools and documenting solutions also helps streamline workflows and reduce repeat questions. Support from experienced team members and ongoing training can further ease the learning curve, ensuring a positive and productive work environment.

What are Hourly Helpdesk jobs?

Hourly Helpdesk jobs involve providing technical support and assistance to customers or employees on an hourly basis. Workers in these roles typically help resolve computer, software, and network issues, often via phone, email, or chat. These positions are usually entry-level and require good communication skills, basic technical knowledge, and the ability to troubleshoot problems efficiently. Many companies hire helpdesk staff on an hourly basis to provide flexible support coverage. These roles can serve as a stepping stone to more advanced IT positions.

What is the difference between Hourly Helpdesk vs IT Support Technician?

AspectHourly HelpdeskIT Support Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often more specialized
Work EnvironmentHelpdesk or call center, remote or on-siteOn-site or remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departmentsCorporate, healthcare, education, tech companies
Search & Comparison IntentYesYes

Hourly Helpdesk and IT Support Technicians both handle technical issues, but Helpdesk roles often focus on remote support and customer service, while IT Support Technicians may perform more hands-on hardware repairs and on-site troubleshooting. Both roles require similar certifications and are common in various industries, making them frequently compared by job seekers.

What are the most commonly searched types of Helpdesk jobs in Indiana? The most popular types of Helpdesk jobs in Indiana are:
Hourly Helpdesk jobs near you

Helpdesk Analyst

Techmorgonite Software Solutions LLC

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Contractor

Posted 17 days ago

Job description

Immunization Helpdesk Analyst
 

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

·         Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.

·         Investigate and resolve duplicate patient records and bad merges in the immunization registry.

·         Use data tools and matching algorithms to identify and correct data integrity issues.

·         Escalate complex data issues to technical teams or data stewards as needed.

·         Document all support interactions in the ticketing system and maintain accurate logs.

·         Provide guidance to users on best practices for data entry and record management.

·         Collaborate with IT and data quality teams to improve deduplication processes and system performance.

·         Collaborate with internal and external teams and assist on improving Data Quality metrics.

·         Assist in testing system updates and enhancements.

·         Generate reports on data quality trends and help develop training materials.

  Required/Desired Skills   SkillRequired /DesiredAmountof ExperienceAssociate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related fieldRequired0 Experience in a helpdesk, data quality, or healthcare IT support roleRequired4.5YearsExperience with deduplication tools, data matching, or record linkage techniquesRequired4.5YearsFamiliarity with immunization information systemsRequired0 Strong analytical and problem-solving skillsRequired0 Excellent communication and customer service abilitiesRequired0 Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office SuiteDesired0 Knowledge of HL7 messaging and public health data standardsDesired0 Experience working with state or local public health departmentsDesired0 Understanding of HIPAA and data privacy regulationsDesired0