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Hourly Helpdesk Jobs in Indiana (NOW HIRING)

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Position Summary The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating ...

New

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Job ID: (785852) Helpdesk Analyst Location: Indianapolis, IN Duration: 12+ Months (Possibility of Extensions) Client: IN-IDOH Hybrid Job Specific Skills needed for this position: * Associate's or ...

USIC

Helpdesk Supervisor

Indianapolis, IN

Position Summary The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating ...

New

Techgene Solutions LLC

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

IN-IDOH Helpdesk Analyst (785852) Local candidates only 2 N. Meridian St. Indianapolis IN, 46204 | Hybrid | In person The Immunization Helpdesk Analyst provides technical and customer support for ...

New

Compass Group USA

Hourly Dietitian

Indianapolis, IN · On-site

$30/hr

Hourly Rate: Starts at $30/hr., negotiable based on experience We go the extra mile for our ... Partner with the food service management team to help achieve patient satisfaction and service ...

Compass Group

Hourly Dietitian

Indianapolis, IN · On-site

$30/hr

Hourly Rate: Starts at $30/hr., negotiable based on experience We go the extra mile for our ... Partner with the food service management team to help achieve patient satisfaction and service ...

Compass Group

Hourly Dietitian

Indianapolis, IN

$30/hr

Hourly Rate: Starts at $30/hr., negotiable based on experience We go the extra mile for our ... Partner with the food service management team to help achieve patient satisfaction and service ...

Compass Group

Hourly Dietitian

Indianapolis, IN · On-site

$30/hr

Hourly Rate: Starts at $30/hr., negotiable based on experience We go the extra mile for our ... Partner with the food service management team to help achieve patient satisfaction and service ...

JBS USA

MAINTENANCE HOURLY

Elkhart, IN · On-site

Previous hourly maintenance and supervisor experience preferred.Considerable knowledge of the ... Technical schooling with mechanical or electrical emphasis helpful.Industrial construction ...

JBS Imports

MAINTENANCE HOURLY

Elkhart, IN · On-site

Previous hourly maintenance and supervisor experience preferred. * Considerable knowledge of the ... Technical schooling with mechanical or electrical emphasis helpful. * Industrial construction ...

Romain Cross Pointe

Detail Technician (Hourly)

Evansville, IN · On-site

$13.75 - $18.75/hr

Hourly Automotive Detail Technician Location: Evansville, IN Position Type: Full-Time Hourly Pay ... Apply Today and Help Us Keep Our Vehicles (and Reputation) Looking Sharp! This does not necessarily ...

Romain Cross Pointe

Detail Technician (Hourly)

Evansville, IN · On-site

$15 - $20.50/hr

Hourly Automotive Detail Technician Location: Evansville, IN Position Type: Full-Time | Hourly Pay ... Apply Today and Help Us Keep Our Vehicles (and Reputation) Looking Sharp! This does not necessarily ...

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Hourly Helpdesk information

What is an hourly helpdesk?

Hourly Helpdesk jobs involve providing technical support and assistance to customers or employees on an hourly basis. Workers in these roles typically help resolve computer, software, and network issues, often via phone, email, or chat. These positions are usually entry-level and require good communication skills, basic technical knowledge, and the ability to troubleshoot problems efficiently. Many companies hire helpdesk staff on an hourly basis to provide flexible support coverage. These roles can serve as a stepping stone to more advanced IT positions.

What are the key skills and qualifications needed to thrive as an hourly helpdesk technician?

To succeed as an Hourly Helpdesk Technician, you need a solid grasp of troubleshooting, basic IT concepts, and customer service, often supported by a high school diploma and relevant technical training. Familiarity with ticketing systems, remote support tools, and platforms like Windows, macOS, or Linux is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple requests. These skills ensure timely issue resolution, user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by hourly helpdesk staff, and how can they be addressed?

Hourly helpdesk staff often encounter a high volume of support requests, ranging from simple password resets to complex technical issues, which can make prioritizing tasks a challenge. Time management and clear communication are key to handling these demands effectively. Building familiarity with troubleshooting tools and documenting solutions also helps streamline workflows and reduce repeat questions. Support from experienced team members and ongoing training can further ease the learning curve, ensuring a positive and productive work environment.

What is the difference between Hourly Helpdesk vs IT Support Technician?

AspectHourly HelpdeskIT Support Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often more specialized
Work EnvironmentHelpdesk or call center, remote or on-siteOn-site or remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departmentsCorporate, healthcare, education, tech companies
Search & Comparison IntentYesYes

Hourly Helpdesk and IT Support Technicians both handle technical issues, but Helpdesk roles often focus on remote support and customer service, while IT Support Technicians may perform more hands-on hardware repairs and on-site troubleshooting. Both roles require similar certifications and are common in various industries, making them frequently compared by job seekers.

What are the most commonly searched types of Helpdesk jobs in Indiana?

The most popular types of Helpdesk jobs in Indiana are:

Hourly Helpdesk jobs near you

Helpdesk Supervisor

USIC

Indianapolis, IN • On-site

Full-time

Posted yesterday

New

USIC rating

6.6

Company rating: 6.6 out of 10

Based on 269 frontline employees who took The Breakroom Quiz

316th of 495 rated business services

Job description

Job Description:Position Summary

The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating procedure issues submitted through both a ticketing platform and live phone calls. This role ensures timely, high-quality resolution of end-user issues, sets team priorities, and serves as an escalation point for complex or time-sensitive problems affecting utility operations and customer service.

Key Responsibilities
  • Supervise and coordinate helpdesk staff handling incoming support requests via ticketing system and live phone queues.
  • Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level agreements (SLAs).
  • Provide hands-on troubleshooting and resolution support for hardware, software, and operating procedure-related issues.
  • Serve as an escalation point for complex technical issues or calls that front-line staff cannot resolve.
  • Monitor call volume, ticket queues, and team workload, adjusting staffing and priorities as needed throughout the day.
  • Develop, document, and update standard operating procedures (SOPs) and knowledge base articles for common issues.
  • Train, coach, and mentor helpdesk staff on technical skills, customer service standards, and platform usage.
  • Manage daily standups to include evaluation of previous day's performance, top trending issues, and setting goals for the current day
  • Track and report on key helpdesk metrics (ticket volume, resolution time, call handling, customer satisfaction).
  • Coordinate with other IT teams and departments on recurring issues, system outages, and process improvements.
  • Ensure adherence to company policies, data security practices, and utility industry compliance requirements.
Required Qualifications
  • Demonstrated ability to manage support issues through a ticketing platform and via live phone calls simultaneously.
  • Working knowledge of both hardware and software troubleshooting, as well as operating procedure-related support issues.
  • Strong self-motivation with the proven ability to independently prioritize competing tasks in a fast-paced environment.
  • Prior experience in a helpdesk, call center, or technical support role, including supervisory or lead responsibilities.
  • Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
  • Strong organizational skills and comfort managing multiple priorities and deadlines at once.
  • High school diploma or equivalent required; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.
Preferred Qualifications
  • Experience with the 8x8 call platform.
  • Experience with Zendesk ticketing software.
  • Prior experience supporting a utility, municipal, or other regulated operational environment.
  • Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, HDI Support Center Supervisor).
Work Environment & Location

This position is based in Indianapolis, IN, and may require on-site presence to support in-person staff, hardware issues, and coordination with other departments. Standard business hours apply, with occasional flexibility required to support operational needs.

Hours:
  • Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm).
  • Availability for occasional on-call or after-hours support as business needs require.

We are an Equal Opportunity Employer. Veterans are encouraged to apply.

What USIC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

USIC logo

About USIC

Sourced by ZipRecruiter

USIC is a leading provider of underground utility damage prevention services, performing over 70 million locates each year. With a strong reputation for reliability, USIC offers a comprehensive range of utility services across the United States and Canada. The company's mission is to deliver innovative and efficient solutions that prioritize safety and protect critical assets and infrastructure for its partners.

Industry

Internet and it

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2008

Social media

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