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Helpdesk Manager Jobs in Indiana (NOW HIRING)

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Manage daily standups to include evaluation of previous day's performance, top trending issues, and setting goals for the current day * Track and report on key helpdesk metrics (ticket volume ...

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Manage daily standups to include evaluation of previous day's performance, top trending issues, and setting goals for the current day * Track and report on key helpdesk metrics (ticket volume ...

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Manage daily standups to include evaluation of previous day's performance, top trending issues, and setting goals for the current day * Track and report on key helpdesk metrics (ticket volume ...

AllStates Consulting Services

Helpdesk

Bloomington, IN · On-site

$17.50 - $23.50/hr

AllStates Consulting Services is seeking a Helpdesk professional. The role involves providing support and assistance to users in a company setting. Company : AllStates Consulting Services offers ...

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Job ID: (785852) Helpdesk Analyst Location: Indianapolis, IN Duration: 12+ Months (Possibility of ... Provide guidance to users on best practices for data entry and record management. * Collaborate ...

Techgene Solutions LLC

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

... management. · Collaborate with IT and data quality teams to improve deduplication processes and system performance. · Collaborate with internal and external teams and assist on improving Data ...

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN · On-site

The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the ... management Emotional intelligence Collaboration Supervisory Responsibility: This position has ...

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN · On-site

The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the ... management Emotional intelligence Collaboration Supervisory Responsibility: This position has ...

George E. Booth Co.

IT Helpdesk Technician

Greenwood, IN · On-site

... management to establish requirements for new systems ormodifications. 8. Entercommands and observe systems functioning to verify correct operations anddetect errors. 9. Maintainrecords of daily data ...

George E. Booth Co.

IT Helpdesk Technician

Greenwood, IN · On-site

... management to establish requirements for new systems ormodifications. 8. Entercommands and observe systems functioning to verify correct operations anddetect errors. 9. Maintainrecords of daily data ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Indiana

Helpdesk Manager information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do helpdesk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for helpdesk manager in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Indiana?

The most popular types of Helpdesk jobs in Indiana are:

What cities in Indiana are hiring for Helpdesk Manager jobs?

Cities in Indiana with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $79,723 per year, or $38.3 per hour.

Helpdesk Supervisor

USIC

Indianapolis, IN • On-site

Full-time

Posted 19 days ago

USIC rating

6.6

Company rating: 6.6 out of 10

Based on 270 frontline employees who took The Breakroom Quiz

318th of 500 rated business services

Job description

Job Description:
Location: Indianapolis, IN
Schedule: Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm).
Availability for occasional on-call or after-hours support as business needs require.
Summary
The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating procedure issues submitted through both a ticketing platform and live phone calls. This role ensures timely, high-quality resolution of end-user issues, sets team priorities, and serves as an escalation point for complex or time-sensitive problems affecting utility operations and customer service.
Responsibilities
  • Supervise and coordinate helpdesk staff handling incoming support requests via ticketing system and live phone queues.
  • Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level agreements (SLAs).
  • Provide hands-on troubleshooting and resolution support for hardware, software, and operating procedure-related issues.
  • Serve as an escalation point for complex technical issues or calls that front-line staff cannot resolve.
  • Monitor call volume, ticket queues, and team workload, adjusting staffing and priorities as needed throughout the day.
  • Develop, document, and update standard operating procedures (SOPs) and knowledge base articles for common issues.
  • Train, coach, and mentor helpdesk staff on technical skills, customer service standards, and platform usage.
  • Manage daily standups to include evaluation of previous day's performance, top trending issues, and setting goals for the current day
  • Track and report on key helpdesk metrics (ticket volume, resolution time, call handling, customer satisfaction).
  • Coordinate with other IT teams and departments on recurring issues, system outages, and process improvements.
  • Ensure adherence to company policies, data security practices, and utility industry compliance requirements.

Requirements
  • Demonstrated ability to manage support issues through a ticketing platform and via live phone calls simultaneously.
  • Working knowledge of both hardware and software troubleshooting, as well as operating procedure-related support issues.
  • Strong self-motivation with the proven ability to independently prioritize competing tasks in a fast-paced environment.
  • Prior experience in a helpdesk, call center, or technical support role, including supervisory or lead responsibilities.
  • Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
  • Strong organizational skills and comfort managing multiple priorities and deadlines at once.
  • High school diploma or equivalent required; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.
  • Experience with the 8x8 call platform, preferred
  • Experience with Zendesk ticketing software, preferred.
  • Prior experience supporting a utility, municipal, or other regulated operational environment.
  • Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, HDI Support Center Supervisor), preferred.

We are an Equal Opportunity Employer. Veterans are encouraged to apply.

What USIC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About USIC

Sourced by ZipRecruiter

USIC is a leading provider of underground utility damage prevention services, performing over 70 million locates each year. With a strong reputation for reliability, USIC offers a comprehensive range of utility services across the United States and Canada. The company's mission is to deliver innovative and efficient solutions that prioritize safety and protect critical assets and infrastructure for its partners.

Industry

Internet and it

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2008

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