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Helpdesk Manager Jobs in Indiana (NOW HIRING)

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Job ID: (785852) Helpdesk Analyst Location: Indianapolis, IN Duration: 12+ Months (Possibility of ... Provide guidance to users on best practices for data entry and record management. * Collaborate ...

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the ... management Emotional intelligence Collaboration Supervisory Responsibility: This position has ...

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the ... management Emotional intelligence Collaboration Supervisory Responsibility: This position has ...

Elevance Systems Inc

IT Helpdesk Analyst

Lafayette, IN · On-site

The role involves troubleshooting, incident management, user support, and maintaining high levels ... Experience in technical support, help desk, or service desk environments. * Knowledge of: * Windows ...

George E. Booth Co.

IT Helpdesk Technician

Greenwood, IN

  • Medical

  • Vision

  • Retirement

  • PTO

... management to establish requirements for new systems ormodifications. 8. Entercommands and observe systems functioning to verify correct operations anddetect errors. 9. Maintainrecords of daily data ...

George E. Booth Co.

IT Helpdesk Technician

Greenwood, IN · On-site

  • Medical

  • Vision

  • Retirement

  • PTO

... management to establish requirements for new systems ormodifications. 8. Entercommands and observe systems functioning to verify correct operations anddetect errors. 9. Maintainrecords of daily data ...

Best Buy

Geek Squad Installation Helper

Carmel, IN · On-site

$15 - $18.69/hr

  • Retirement

  • PTO

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

Best Buy

Geek Squad Installation Helper

Mishawaka, IN

$14.75 - $18.50/hr

  • Retirement

  • PTO

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Indiana

Helpdesk Manager information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do helpdesk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for helpdesk manager in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Indiana?

The most popular types of Helpdesk jobs in Indiana are:

What cities in Indiana are hiring for Helpdesk Manager jobs?

Cities in Indiana with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $79,723 per year, or $38.3 per hour.

Helpdesk Analyst

nLeague Services Inc

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Contractor

Re-posted 10 days ago

Job description

Job ID: (785852)

Helpdesk Analyst

Location: Indianapolis, IN

Duration: 12+ Months (Possibility of Extensions)

Client: IN-IDOH

Hybrid Job

Specific Skills needed for this position:

  • Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
  • Experience in a helpdesk, data quality, or healthcare IT support role
  • Experience with deduplication tools, data matching, or record linkage techniques
  • Familiarity with immunization information systems
  • Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
  • Knowledge of HL7 messaging and public health data standards
  • Experience working with state or local public health departments
  • Understanding of HIPAA and data privacy regulations

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

  • Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
  • Investigate and resolve duplicate patient records and bad merges in the immunization registry.
  • Use data tools and matching algorithms to identify and correct data integrity issues.
  • Escalate complex data issues to technical teams or data stewards as needed.
  • Document all support interactions in the ticketing system and maintain accurate logs.
  • Provide guidance to users on best practices for data entry and record management.
  • Collaborate with IT and data quality teams to improve deduplication processes and system performance.
  • Collaborate with internal and external teams and assist on improving Data Quality metrics.
  • Assist in testing system updates and enhancements.
  • Generate reports on data quality trends and help develop training materials.