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Helpdesk Manager Jobs in Indiana (NOW HIRING)

InstantServe LLC

Sr. Business/Quality Analyst

Indianapolis, IN · On-site

$88.40K - $114.20K/yr

Function as a backup resource for Helpdesk manager, Registry manager, and Meaningful coordinator. * Perform other duties as assigned. Required Skills/Qualifications: * 4 years of Business/Quality ...

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Job ID: (785852) Helpdesk Analyst Location: Indianapolis, IN Duration: 12+ Months (Possibility of ... Provide guidance to users on best practices for data entry and record management. * Collaborate ...

InterSources

Helpdesk Analyst

Indianapolis, IN · Hybrid

$19.50 - $26.75/hr

Helpdesk Analyst Location: Indianapolis IN, 46204 (Hybrid 3 days office/week) 12 Months Contract ... Provide guidance to users on best practices for data entry and record management. * Collaborate ...

MapleTronics Computers

Helpdesk Technician

Goshen, IN

$17.75 - $23.75/hr

MapleTronics believes in more than just delivering exceptional managed services. * We are a people ... The Helpdesk Technician is responsible for initial triage activities for all service requests ...

Apollo ITS

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Helpdesk Analyst Location: Indianapolis IN, 46204 Duration: 12 Months **MUST BE LOCAL** **Hybrid ... Provide guidance to users on best practices for data entry and record management. * Collaborate ...

MapleTronics Inc

Helpdesk Technician

Goshen, IN · On-site

$20/hr

MapleTronics believes in more than just delivering exceptional managed services. * We are a people ... The Helpdesk Technician is responsible for initial triage activities for all service requests ...

MapleTronics Inc

Helpdesk Technician

Goshen, IN

$17.75 - $23.75/hr

MapleTronics believes in more than just delivering exceptional managed services. * We are a people ... The Helpdesk Technician is responsible for initial triage activities for all service requests ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Security application management * Windows and printer issue solving skill * Server and Network ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Security application management * Windows and printer issue solving skill * Server and Network ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Security application management * Windows and printer issue solving skill * Server and Network ...

InterSources

Helpdesk Data Entry Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Provide guidance to users on best practices for data entry and record management. * Assist in testing system updates and enhancements. Skills Experience in a helpdesk or healthcare support role 4.5 ...

Apollo ITS

Helpdesk Data Entry Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Provide guidance to users on best practices for data entry and record management. * ssist in testing system updates and enhancements. Skills: * Experience in a helpdesk or healthcare support role

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Helpdesk Manager information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for helpdesk manager in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Indiana? The most popular types of Helpdesk jobs in Indiana are:
What cities in Indiana are hiring for Helpdesk Manager jobs? Cities in Indiana with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Indiana as of May 2026, with employment types broken down into 2% Full Time, 87% Part Time, 4% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $79,723 per year, or $38.3 per hour.
Sr. Business/Quality Analyst

Sr. Business/Quality Analyst

InstantServe LLC

Indianapolis, IN • On-site

$88.40K - $114.20K/yr

Full-time, Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Sr. Business/Quality Analyst
Location: Indianapolis, IN (Onsite 3 days a week)
Duration: 12+ months contract
Essential Duties/Responsibilities:
  • Write detailed test scripts, test upcoming patches, and provide testing results for decision-making.
  • Track all tickets, follow up with vendors and IT teams, ensuring timely issue resolution.
  • Assist in testing new modules and address data quality issues.
  • Analyze business and user needs, document requirements, and devise technical solutions.
  • Address electronic data transmission issues and improve data reporting timeliness and accuracy.
  • Function as a backup resource for Helpdesk manager, Registry manager, and Meaningful coordinator.
  • Perform other duties as assigned.

Required Skills/Qualifications:
  • 4 years of Business/Quality Analyst experience.
  • 4 years of full-time professional work experience in an Information Technology environment.
  • 4 years of experience with writing test scripts, performing, and supporting user acceptance testing.
  • Strong communication skills, both oral and written, and the ability to work in a team environment.
  • Ability to plan work and meet project deadlines.
  • Bachelor's Degree in Computer Science or related fields with IT experience.
  • Knowledge of the healthcare industry and health informatics to develop requirements.
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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