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Helpdesk Manager Jobs in Indiana (NOW HIRING)

Burger King

Shift Manager

Decatur, IN · On-site

$14.50 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Frankfort, IN · On-site

$14.25 - $18/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Fort Wayne, IN · On-site

$13.75 - $17.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Indianapolis, IN · On-site

$14.25 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Newburgh, IN · On-site

$14.25 - $18/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Indianapolis, IN · On-site

$14.25 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Indianapolis, IN · On-site

$14.25 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Evansville, IN · On-site

$13 - $16.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Fort Wayne, IN · On-site

$13.50 - $17/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Indianapolis, IN · On-site

$14.25 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Madison, IN · On-site

$13.75 - $17.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Decatur, IN · On-site

$14.50 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Lafayette, IN · On-site

$14.50 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Carmel, IN · On-site

$14.25 - $18/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Indianapolis, IN · On-site

$14.25 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Rockville, IN · On-site

$14 - $18/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Richmond, IN · On-site

$13.50 - $17/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Anderson, IN · On-site

$12.25 - $15.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Newburgh, IN · On-site

$14.25 - $18/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Indiana

Helpdesk Manager information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do helpdesk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for helpdesk manager in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Indiana?

The most popular types of Helpdesk jobs in Indiana are:

What cities in Indiana are hiring for Helpdesk Manager jobs?

Cities in Indiana with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $79,723 per year, or $38.3 per hour.

Level III Helpdesk / Jr. Systems Administrator

New Albany, IN • Hybrid

CYBERTEK MSSP LLC
See more jobs at CYBERTEK MSSP LLCexternal

$40K - $54K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Description

Cybertek MSSP is seeking a Level III Helpdesk / Jr. Systems Administrator to join our growing managed services team in New Albany, Indiana. In this role, you'll be the boots-on-the-ground technical resource for a portfolio of client sites across the Louisville metro area - maintaining Microsoft-centric environments, supporting end users at remote locations, and delivering the proactive, high-quality service Cybertek clients depend on.


CORE RESPONSIBILITIES

  • Serve as the escalation point for Tier 1/2/3 helpdesk tickets across the client portfolio via PSA tooling 
  • Administer and support Windows and Microsoft 365 environments across multiple client tenants
  • Travel to client sites to perform on-site support and end-user device troubleshooting
  • Administer Microsoft 365 services: Exchange Online, SharePoint, Teams, and OneDrive
  • Support hardware and software configurations and deployments
  • Assist with client onboarding, migrations, and infrastructure assessments
  • Maintain accurate client documentation in IT Glue or equivalent platform
  • Participate in on-call rotation for after-hours critical incident response
  • Contribute to automation using PowerShell for routine admin tasks and reporting

Requirements

  • 2-4 years of helpdesk or MSP support experience, with Tier 2/3 escalation ownership
  • Strong proficiency with Windows Server and Windows 10/11 administration
  • Experience with Microsoft 365 admin center and core M365 services
  • Working knowledge of Azure AD / Entra ID and hybrid identity
  • Active Directory: users, OUs, GPOs, DNS, DHCP
  • PowerShell scripting for automation and bulk tasks
  • Valid driver's license and reliable transportation for client site visits
  • Strong communication skills - comfortable working with end users of all technical levels

Preferred

  • Microsoft certifications: MS-102, AZ-104, MD-102, or equivalent
  • Experience with RMM platforms 
  • Familiarity with PSA tools 
  • Microsoft Intune / endpoint management experience
  • Exposure to BCDR solutions: Datto, Acronis, or Veeam
  • Networking fundamentals: VLANs, VPNs, firewall administration
  • CompTIA A+, Network+, Security+, or equivalent

COMPENSATION & BENEFITS

$40,100 - $54,700 / year (DOE Indiana market rate)


Benefits

  • Medical, dental, and vision coverage
  • 401(k) with company match
  • PTO + paid holidays
  • Annual certification reimbursement (Microsoft, CompTIA, etc.)
  • Mileage reimbursement for field work, Work Environment
  • Home base: New Albany, IN, office with regular client site visits
  • Primary service area: Louisville metro and Southern Indiana
  • Close-knit MSP team with direct access to senior engineers
  • Fast-paced, varied work - no two client days are the same

ABOUT CYBERTEK MSSP

Cybertek MSSP is a managed security and IT services provider based in New Albany, Indiana, serving businesses across the Louisville metro region. We deliver enterprise-grade IT management, cybersecurity, and cloud services to clients who depend on us to keep their operations running. Our team is hands-on, technically sharp, and committed to doing right by every client we serve.


EQUAL OPPORTUNITY STATEMENT

Cybertek MSSP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. We are committed to building a diverse and inclusive team.


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