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Helpdesk Assistant Jobs in Indiana (NOW HIRING)

GFL Environmental

Helper

Fort Wayne, IN · On-site

$14.75 - $18/hr

The Helper will safely assist drivers and other employees in the collection of solid waste materials from a residential truck. Key Responsibilities: Collect solid waste/recyclable materials from ...

GFL Environmental

Helper

Fort Wayne, IN · On-site

$14.75 - $18/hr

The Helper will safely assist drivers and other employees in the collection of solid waste materials from a residential truck. Key Responsibilities: • Collect solid waste/recyclable materials from ...

CT Assist

Pathologist, Locums

Indianapolis, IN

We are committed to helping you find the assignment that best fits your skills and lifestyle. * Pathologist * June start * 6+ months * No call * Surgical Pathology * Bone and Soft Tissue Fellowship ...

Augment

Driver Helper

Fort Wayne, IN

$16/hr

Ride along designated routes to assist the driver with pickups. * Lift and load waste and recycling ... Help keep the vehicle clean and communicate any route issues to the driver or supervisor. What We ...

CT Assist

Pathologist, Locums

Indianapolis, IN

We are committed to helping you find the assignment that best fits your skills and lifestyle. * Pathologist * June start * 6+ months * No call * Surgical Pathology * Bone and Soft Tissue Fellowship ...

A.P. Møller - Maersk A/S

Driver Helper

Indianapolis, IN · On-site

$18 - $20/hr

The driver's helper is responsible for assisting the driver in all day-to-day activities. this ... Scan daily route onto the truck * Assist driver with navigating to deliveries * Assist driver with ...

Schillings

Driver Helper

Cedar Lake, IN · On-site

$14.25 - $17.25/hr

Schillings is currently looking for a Driver Helper at our Cedar Lake, IN location. We offer ... Identify, recognize, and respond to any safety/hazardous situations * Assist customers with a smile

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Helpdesk Assistant information

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.
What are the most commonly searched types of Helpdesk jobs in Indiana? The most popular types of Helpdesk jobs in Indiana are:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Indiana as of May 2026, with employment types broken down into 22% Full Time, 22% Temporary, and 56% Contract. Highlights an 93% Physical, and 7% Remote job distribution.
Helpdesk Support Specialist--Internal Hire Only

Helpdesk Support Specialist--Internal Hire Only

MapleTronics Inc

Goshen, IN • On-site

Full-time

Posted 17 days ago

Job description

Position Summary: The Helpdesk Support Specialist is an advanced technical position within the Helpdesk team. This role exists to strengthen Helpdesk effectiveness through deeper technical support, structured onboarding and training, quality reinforcement, and operational coverage during periods of increased demand or reduced availability.
Skill Requirements: The Helpdesk Support Specialist should exhibit:
  • Advanced Technical Troubleshooting
    • Demonstrated ability to resolve complex or ambiguous issues beyond typical Helpdesk scope.
    • Strong pattern recognition and root-cause thinking to reduce repeat issues.
  • Training & Enablement
    • Ability to explain technical concepts clearly and translate day-to-day Helpdesk work into teachable standards.
    • Comfortable coaching and supporting newer Helpdesk teammates through shadowing, feedback, and reinforcement.
  • Operational Awareness
    • Strong understanding of Helpdesk queue management, phone coverage needs, and handoffs to other teams.
    • Able to balance multiple priorities while keeping the queue healthy.
  • Quality & Consistency
    • Detail-oriented with a focus on completeness, standardization, and reducing rework.
    • Comfortable using checklists and standards without adding unnecessary complexity.
  • Communication
    • Clear, calm, and professional communication with both clients and internal teammates, especially during high-impact or high-volume situations.

Essential Duties and Responsibilities: The Helpdesk Support Specialist is responsible for:
  • Helpdesk Coverage (L2 Support)
  • Provide advanced technical support within the Helpdesk queue and Helpdesk board as needed.
  • Reinforce established Helpdesk priorities:
    • Queue first
    • Helpdesk board second
    • Other work third
  • Assist with complex tickets, edge cases, and volume spikes to maintain service stability.
  • Technical Training & Onboarding
  • Help formalize, maintain, and improve the Helpdesk teammate onboarding experience.
  • Support training efforts through documentation, walkthroughs, shadowing, and coaching.
  • Partner with in-house Trainer to ensure Helpdesk onboarding aligns with broader technician development initiatives.
  • Phone Queue Backup
  • Provide backup coverage for Helpdesk phone queues during peak times, call surges, or teammate absences.
  • Help ensure consistent, confident call handling and client experience.
  • Quality Control (QC)
  • Perform or support quality control for new workstation setups and new user creation.
  • Help reinforce standards and expectations that reduce follow-up tickets and rework.
  • Scheduling & Handoff Support
  • Support Helpdesk-related scheduling coordination as assigned.
  • Assist with improving clarity and consistency in handoffs between Helpdesk, scheduling, and service teams.
  • Provide limited backup support related to scheduling workflows (including backup coverage as assigned under the current resourcing model).
  • Onsite Flex Support
  • Flex into onsite support when needed to help cover urgent needs or workload imbalances, while maintaining awareness of Helpdesk capacity and priorities.

This is not a comprehensive list of the responsibilities and duties associated with the position. Additional tasks may be assigned to the Teammate from time to time and the scope of this position may change as necessitated by business demands.
Measures of success
We feel it is important to know what it means to be successful in this position. This is what success looks like for someone in this job:
  • Reduced rework and follow-up tickets related to new workstation and new user setup.
  • Improved Helpdesk resilience during volume spikes due to reliable L2 &phone coverage support.
  • Clearer handoffs and fewer scheduling-related surprises downstream.
  • Helpdesk teammates feel supported, coached, and better equipped.

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