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Helpdesk Assistant Jobs in Itasca, IL (NOW HIRING)

Bright Mind Solutions LLC

Mac OS Developer

Chicago, IL · On-site

Create and maintain technical documentation for macOS support, deployment, and configuration. * Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field ...

Cna

Administrative Assistant II

Chicago, IL · Hybrid

$35K - $65K/yr

And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees ...

New

CNA

Administrative Assistant II

Chicago, IL · On-site

$35K - $65K/yr

And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees ...

CNA

Administrative Assistant II

Chicago, IL · On-site

$35K - $65K/yr

And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees ...

Next Step Systems

Helpdesk Technician, Level 2

Chicago, IL · On-site

$20.50 - $27.75/hr

Helpdesk Technician, Level 2, Chicago, IL Summary: This Helpdesk Technician, Level 2 job will ... assist with solutions as needed. - Research potential software solutions as needed. - Train end ...

The Habitat Company

Helper A Local 1 (64077)

Chicago, IL · On-site

$24.51 - $27.23/hr

The Janitor A will also assist the rest of the staff, as directed, in their efforts to manage the ... Train Janitor's helpers. * Assist Manager in completion of annual apartment inspections ...

The Habitat Company

Helper A Local 1 (64077)

Chicago, IL · On-site

$24.51 - $27.23/hr

The Janitor A will also assist the rest of the staff, as directed, in their efforts to manage the ... Train Janitor's helpers. * Assist Manager in completion of annual apartment inspections ...

CNA

CNA Finance/Accounting Internship Program

Chicago, IL · On-site

$35K - $65K/yr

And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees ...

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How much do helpdesk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for helpdesk assistant in Itasca, IL is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Itasca, IL?

The most popular types of Helpdesk jobs in Itasca, IL are:

What cities near Itasca, IL are hiring for Helpdesk Assistant jobs?

Cities near Itasca, IL with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Itasca, IL as of August 2026, with employment types broken down into 58% Full Time, 32% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,214 per year, or $20.3 per hour.

Mac OS Desktop Engineer

InterSources Inc

Downers Grove, IL • On-site

Full-time

Re-posted 20 days ago

Job description

Job Summary:
InterSources Inc is a Certified Diverse Supplier and an Award-Winning Global Software Consultancy. They are seeking a contract macOS Desktop Engineer to support the buildout and expansion of their enterprise macOS environment, focusing on providing support for macOS devices and implementing workflows for onboarding and deployment.
Responsibilities:
• Provide Tier 2/3 support for macOS devices, escalating when necessary.
• Administer macOS devices using Microsoft Intune, including:
• Configuration profiles
• Compliance policies
• Application deployment
• Custom scripting (Bash, PowerShell)
• Develop and implement macOS onboarding workflows using Apple Business Manager and Automated Device Enrollment (ADE).
• Collaborate closely with the Workstation Management and Helpdesk teams to ensure seamless deployment and support.
• Create and maintain technical documentation for macOS support, deployment, and configuration.
• Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field technicians in Support Services team.
Qualifications:
Required:
• 3+ years of experience supporting macOS in an enterprise environment.
• Hands-on experience managing macOS devices with Microsoft Intune.
• Proficiency in Bash and PowerShell scripting for macOS automation.
• Familiarity with Apple Business Manager and MDM enrollment workflows.
• Strong understanding of macOS system architecture, security, and user management.
• Excellent troubleshooting skills.
• EXCELLENT customer service and communication skills to support teams.
Preferred:
• Experience with Azure AD and conditional access policies.
• Familiarity with enterprise software deployment and patching strategies.
• Ability to create user-facing and internal documentation.
• Recommended Certifications: Apple Certified Support Professional (ACSP), Microsoft Certified: Intune Specialist or Modern Desktop Administrator Associate.
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Social media

Twitter

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