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Helpdesk Assistant Jobs in Iowa (NOW HIRING)

UnityPoint Health

(HELP) Program Assistant

Des Moines, IA · On-site

$36K - $46K/yr

The HELP Program Assistant is responsible for screening for and enrolling patients appropriate for HELP services; assisting with volunteer orientation and continuing education; marketing and outreach ...

New

UnityPoint Health

(HELP) Program Assistant

Des Moines, IA · On-site

$36K - $46K/yr

The HELP Program Assistant is responsible for screening for and enrolling patients appropriate for HELP services; assisting with volunteer orientation and continuing education; marketing and outreach ...

New

UnityPoint Health

(HELP) Program Assistant

Des Moines, IA · On-site

$36K - $46K/yr

The HELP Program Assistant is responsible for screening for and enrolling patients appropriate for HELP services; assisting with volunteer orientation and continuing education; marketing and outreach ...

Cordental Group

IT Helpdesk Technician

Des Moines, IA · On-site

... assist * Deploy, configure, and maintain workstations, laptops, desktops, tablets, and mobile ... Manage helpdesk tickets and phone support with a strong sense of urgency, clear communication, and ...

Lakin Tire West

Driver Helper

Des Moines, IA · On-site

$15.25 - $18.50/hr

Duties and Responsibilities: * Assist Route Driver in picking up used tires from retail locations ... Help maintain a clean and organized work environment, including the truck bed. * Provide support to ...

Senior Helpers

CNA

Urbandale, IA · On-site

$16 - $18/hr

Join Senior Helpers and provide compassionate care that helps seniors live safely and independently at home. We're hiring full-time and part-time CNA caregivers in Urbandale, Johnston, Des Moines ...

Senior Helpers

CNA

Urbandale, IA · On-site

$16 - $18/hr

Join Senior Helpers and provide compassionate care that helps seniors live safely and independently at home. We're hiring full-time and part-time CNA caregivers in Urbandale, Johnston, Des Moines ...

Liberty Tire Recycling

Driver Helper

Des Moines, IA · On-site

$15.25 - $18.50/hr

Duties and Responsibilities: * Assist Route Driver in picking up used tires from retail locations ... Help maintain a clean and organized work environment, including the truck bed. * Provide support to ...

Access Dubuque

Driver Helper

Dubuque, IA · On-site

$14.75 - $18/hr

Driver Helper Express Employment Professionals 1 Positions ID: 14574133 Posted On 07/29/2026 ... Ride on the vehicle to assist the Driver while servicing customers on a designated route. * Operate ...

New

Exec 1 Aviation

Line Service Technician II

Ankeny, IA · On-site

$15.75 - $18.25/hr

Help assist in snow removal and lawn maintenance. * Help with upkeep of the hangars and grounds. * Perform runway / taxiway FOD checks. * Provide service to aircraft using ground support equipment ...

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Iowa?

The most popular types of Helpdesk jobs in Iowa are:

What cities in Iowa are hiring for Helpdesk Assistant jobs?

Cities in Iowa with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

(HELP) Program Assistant

UnityPoint Health

Des Moines, IA • On-site

$36K - $46K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

New

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 365 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers

Job description

The Hospital Elder Life Program (HELP) Program Assistant is an integral HELP Team member and provides administrative clerical, as well as clinical duties, to support the daily operations of the Hospital Elder Life Program. The HELP Program Assistant is responsible for screening for and enrolling patients appropriate for HELP services; assisting with volunteer orientation and continuing education; marketing and outreach for HELP; participates in conducting the Virtual Dementia Tour (VDT); maintaining the HELP office space, supplies, and equipment; collecting, entering, and mining HELP patient data; providing HELP interventions to patients; and performing other duties as assigned by the HELP Coordinator.


At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:   

  • Expect paid time off, parental leave, 401K matching and an employee recognition program.   
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health. 


The Hospital Elder Life Program Assistant supports both the clinical and administrative operations of the Hospital Elder Life Program (HELP), helping improve the well-being of older adult patients while coordinating program activities and volunteer engagement.

Clinical & Patient Care (50%)

  • Provide direct support and interventions for patients enrolled in HELP.
  • Promote patient mobility, cognitive engagement, comfort, and functional well-being.
  • Assist patients with mobility, activities, meals, and relaxation interventions.
  • Collaborate with nurses, volunteers, and other care team members to support patient needs.
  • Follow safety, infection prevention, and patient handling practices.
  • Support scheduling and delivery of the Virtual Dementia Tour educational program.

Administrative Support (25%)

  • Support daily HELP program operations.
  • Screen and enroll eligible patients into the program.
  • Maintain patient records, care plans, patient lists, and program data in the EMR and other systems.
  • Coordinate communication among patients, volunteers, and HELP team members.
  • Manage program supplies, equipment, and resources.
  • Assist with outreach, recruitment, and marketing activities.

Volunteer Development & Education (25%)

  • Assist with volunteer orientation, training, and continuing education.
  • Support volunteer competency validation and compliance requirements.
  • Maintain communication with volunteers and help coordinate schedules.
  • Contribute to volunteer recruitment and engagement efforts to ensure adequate program coverage.

Additional Expectations

  • Collect, enter, and analyze program and patient data.
  • Maintain HIPAA compliance and regulatory standards.
  • Demonstrate strong communication, problem-solving, and critical-thinking skills.
  • Support UnityPoint Health values and provide compassionate, patient-centered service

Education

  • High school diploma or GED required.
Experience
  • Prior healthcare clinical and support experience is required.
  • Experience working with older adults (65+) preferred.
Certifications
  • Must possess and maintain current Basic Life Support (BLS) certification or obtain certification within three (3) months from date of hire.
  • Mandatory reporter training for child abuse and dependent adult abuse required based on state regulations.
  • Certified Nursing Assistant (CNA) certification preferred. 
Knowledge, Skills & Abilities
  • Proficiency with Microsoft Office applications. 
  • Knowledge of medical terminology. 
  • Strong critical thinking and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Ability to adapt to changing priorities and organizational needs.
  • Knowledge of Epic or other electronic medical record (EMR) systems preferred.

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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