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Helpdesk Manager Jobs in Iowa (NOW HIRING)

SDH Systems

Helpdesk Support

Des Moines, IA · On-site

$17 - $20/hr

Inventory Management -- Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment. * Ticket Management -- Respond to and resolve service requests within ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: Exempt Position ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition ...

Iowa State University

Kitchen Helper I

Ames, IA · On-site

$14.25 - $16.50/hr

Every day is different as you help manage large-scale meal prep, fine-tune recipes, and keep things running smoothly. If you enjoy leading a team, learning on the job, and working with talented ...

Iowa State University

Kitchen Helper I

Ames, IA · On-site

$14.25 - $16.50/hr

Every day is different as you help manage large-scale meal prep, fine-tune recipes, and keep things running smoothly. If you enjoy leading a team, learning on the job, and working with talented ...

Best Buy

Geek Squad Installation Helper

West Des Moines, IA

$14.75 - $18.50/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

Moe's Franchise

Shift Manager

Des Moines, IA

$14.75 - $18.50/hr

Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management. * Monitors speed of service to ensure a positive guest experience. * Assists ...

Gypsum Management and Supply

DELIVERY HELPER

Iowa City, IA · On-site

$15.25 - $17.25/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

DELIVERY HELPER

Iowa City, IA · On-site

$15.50 - $17.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

DELIVERY HELPER

Iowa City, IA · On-site

$15.50 - $17.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Iowa City, IA · On-site

$15.25 - $17.25/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Iowa City, IA · On-site

$15.50 - $17.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Iowa City, IA · On-site

$15.50 - $17.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Jimmy John's

Shift Manager

Iowa City, IA

$14.50 - $18.25/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Iowa City, IA · On-site

$13 - $16.50/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Ottumwa, IA

$14 - $18/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Altoona, IA

$14.50 - $18.25/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

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Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Iowa

Helpdesk Manager information

See Iowa salary details

$35.2K

$78.7K

$116.9K

How much do helpdesk manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for helpdesk manager in Iowa is $78,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Iowa? The most popular types of Helpdesk jobs in Iowa are:
What cities in Iowa are hiring for Helpdesk Manager jobs? Cities in Iowa with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Iowa as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, 3% Contract, and 1% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,693 per year, or $37.8 per hour.
Helpdesk Support

Helpdesk Support

SDH Systems

Des Moines, IA • On-site

$17 - $20/hr

Other

Posted 19 days ago

Job description

Job Title: Deskside Support Engineer
Location: Des Moines, Iowa
Visa:  
Rate: $17.00/Hour - $20/hr. W2
Interview Process: Video (2 Rounds)
Work Schedule: Onsite

Job Description:

The Deskside Support Engineer provides hands‑on technical support for end‑user devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely resolution of hardware and software issues, maintains accurate inventory records, and supports the deployment of applications and equipment across the organization. The engineer serves as the primary onsite technical resource for employees and collaborates with IT teams to maintain a stable and secure computing environment.

Key Responsibilities

  • End‑User Device Support — Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.

  • Printer & Scanner Support — Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.

  • Software Installation — Install, update, and configure approved software applications following organizational standards and security policies.

  • Hardware Deployment — Prepare, image, and deploy new devices; perform hardware upgrades and replacements.

  • Inventory Management — Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.

  • Ticket Management — Respond to and resolve service requests within defined SLAs using the organization’s ITSM platform.

  • User Support & Training — Provide guidance to employees on device usage, basic troubleshooting, and security best practices.

  • Collaboration — Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.

  • Compliance & Security — Ensure all devices meet security, patching, and compliance requirements.

Required Qualifications

  • Experience supporting laptops, desktops, printers, scanners, and related hardware.

  • Strong knowledge of Windows OS, basic networking, and common enterprise applications.

  • Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.

  • Ability to diagnose hardware and software issues efficiently.

  • Strong communication and customer service skills.

Apply