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Helpdesk Manager Jobs in Iowa (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: Exempt Position ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition ...

Vehicle Management Solutions

Highway Helper

Urbandale, IA · On-site

$23/hr

We are seeking a Full Time Highway Helper , to join our team in Des Moines, IA. Shift Hours: Monday ... Provides Traffic Incident Management services. * Monitors the safety of roadways and assists with ...

Vehicle Management Solutions

Highway Helper

Urbandale, IA · On-site

$23/hr

We are seeking a Full Time Highway Helper , to join our team in Des Moines, IA. Shift Hours: Monday ... Provides Traffic Incident Management services. * Monitors the safety of roadways and assists with ...

Moe's Franchise

Shift Manager

Des Moines, IA · On-site

$14.75 - $18.50/hr

Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management. * Monitors speed of service to ensure a positive guest experience. * Assists ...

Jimmy John's

Shift Manager

Carroll, IA · On-site

$15/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Iowa City, IA · On-site

$16/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Fairfield, IA

$13 - $16.50/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Coralville, IA · On-site

$13.75 - $17.25/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Pella, IA · On-site

$16/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Coralville, IA

$13.75 - $17.25/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Carroll, IA · On-site

$15/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Grinnell, IA · On-site

$13.50 - $17/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Mount Pleasant, IA

$13.50 - $17/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Iowa City, IA

$13 - $16.50/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Indianola, IA

$14 - $17.75/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Iowa City, IA · On-site

$16/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Grinnell, IA · On-site

$15/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Carroll, IA · On-site

$14.50 - $18.25/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

Jimmy John's

Shift Manager

Cedar Rapids, IA · On-site

$14.50/hr

As a Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To qualify ...

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Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Iowa

Helpdesk Manager information

See Iowa salary details

$35.2K

$78.7K

$116.9K

How much do helpdesk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for helpdesk manager in Iowa is $78,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Iowa?

The most popular types of Helpdesk jobs in Iowa are:

What cities in Iowa are hiring for Helpdesk Manager jobs?

Cities in Iowa with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $78,693 per year, or $37.8 per hour.

Help Desk Manager

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Re-posted 20 days ago

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition Summary
The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like - First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional Information
CPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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