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Helpdesk Assistant Jobs in Georgia (NOW HIRING)

Driver Helper

Lilburn, GA ยท On-site

$15/hr

Help assist on two-man residential special routes, garage sales pick-ups, estates sale pick-ups, and fundraiser drive pick-ups. * Assist with collection box and trailer site placements and removals

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

Identify and suggest possible improvements on helpdesk policies and procedures. * Assist the IT department as needed. Qualifications: * 2-year degree in computer science or similar experience.

Helpdesk Tech

Conyers, GA ยท On-site

$20.27 - $30.13/hr

About the Help Desk Technician Position We're looking for a customer service oriented Helpdesk ... Accurately maintains support metrics and turnaround times on support requests. * Assist with ...

Helpdesk Engineer

Woodstock, GA ยท Hybrid

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

Helpdesk Engineer

Woodstock, GA ยท On-site

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

Helpdesk Engineer

Woodstock, GA ยท Hybrid

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

Helpdesk System Analyst

Atlanta, GA ยท On-site

$19.75 - $27/hr

DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. * Deliver exceptional ...

Helpdesk Tech I

Alpharetta, GA

$19.50 - $26.25/hr

Asset track computer hardware and software. * Assist with Active Directory accounts. This includes ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

Helpdesk Tech I

Alpharetta, GA ยท On-site

$19.50 - $26.25/hr

Asset track computer hardware and software. * Assist with Active Directory accounts. This includes ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

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Helpdesk Assistant information

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Georgia? The most popular types of Helpdesk jobs in Georgia are:
What cities in Georgia are hiring for Helpdesk Assistant jobs? Cities in Georgia with the most Helpdesk Assistant job openings:
Federal Work Study - ITS Helpdesk Student Assistant

Federal Work Study - ITS Helpdesk Student Assistant

Georgia Institute of Technology

Atlanta, GA โ€ข On-site

Part-time

Medical, Life, Retirement

Posted 9 days ago


Job description

About Us
Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.
Location
Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.
Job Summary
This position reports to the Service Desk Support Technician II. The Customer Service/Helpdesk Student Assistant is responsible for supporting the ITS department with all administrative and technology functions. Additionally, this position serves as the junior level for help desk and technical support within Information Technology Services and for the Albany State University campus.
Sponsorship is not available for this position.
Responsibilities
  • Serves as the first point of contact for students, faculty, staff, and guests in person and by telephone.
  • Assist with answering, routing, and screening calls.
  • Create and assign work order tickets to the necessary technicians or teams.
  • Assist with office tasks such as filing, scanning, and simple preparation of documents for IT assets.
  • Direct unresolved issues to the proper next level of support.
  • Must have the ability to think critically with the capability to identify problems, using flexibility and adaptability while showing initiative and resourcefulness to deal with change.
  • Miscellaneous duties and responsibilities appropriate to position.

Required Qualifications
  • Current ASU Student
  • Provide excellent customer service to faculty, staff, and students through in-person interactions and via phone and email communications.
  • Good customer service orientation skills in general offices and administration office organization.
  • Experience with Microsoft Office Suite, as well as familiarity with office practices.
  • The ability to multitask in a fast-paced academic environment is essential.
  • Excellent written and oral communication skills.
  • Excellent listening and interpersonal skills.
  • Strong customer-service orientation.
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Other duties as assigned.

Preferred Qualifications
  • Customer service and technical experience are preferred.
  • Able to perform general office administrative activities: copying, filing, and using the telephone.
  • Able to lift up to 25 lbs. occasionally.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and power tools and to handle other computer components.

Required Documents to Attach
  • Cover letter.
  • Resume.
  • Unofficial transcripts.
  • A list of at least three (3) professional references with their contact information.

Knowledge, Skills, & Abilities
  • Strong customer-service orientation.
  • Experience with Microsoft Office Suite, as well as familiarity with office practices.
  • The ability to multitask in a fast-paced academic environment is essential.
  • Able to sit and work on a computer keyboard for extended periods of time.
  • Able to stoop, kneel, and bend at the waist and reach on a daily basis.

Contact Information
For more information or questions about a job posting, please contact the Office of Human Recourses at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at sscsupport@ssc.usg.edu.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Institutional Values
Excellence
We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.
Respect
We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.
Community
We strive to build community and value a good mindset.
Teamwork
We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.
Learning
We cultivate a practice of global pedagogies in a learning environment.
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.
Certain positions may also require the selected candidate to submit to or have:
* a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
* a motor vehicle report for positions that require driving an Albany State University vehicle
* a successful pre-employment drug test
Equal Employment Opportunity
Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.

Georgia Institute of Technology logo

About Georgia Institute of Technology

Sourced by ZipRecruiter

The Georgia Institute of Technology, more commonly known as Georgia Tech, is a premier research university located in Atlanta, Georgia, U.S.A. The institution was established in 1885, as part of the South's efforts to build an industrial economy and to bolster technological advancements. Primarily recognized in the sectors of business, computing, engineering, design, the sciences, and liberal arts, Georgia Tech awards a broad spectrum of degrees in these areas and enrolls over 39,000 students annually. The university's mission is to progress and improve the human condition through advanced science and technology.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

1885