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Helpdesk Assistant Jobs in Georgia (NOW HIRING)

Brook Valley Management

Driver Helper

Lilburn, GA · On-site

$15/hr

Help assist on two-man residential special routes, garage sales pick-ups, estates sale pick-ups, and fundraiser drive pick-ups. * Assist with collection box and trailer site placements and removals

authority

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

Identify and suggest possible improvements on helpdesk policies and procedures. * Assist the IT department as needed. Qualifications: * 2-year degree in computer science or similar experience.

City of Conyers

Helpdesk Tech

Conyers, GA · On-site

$20.27 - $30.13/hr

About the Help Desk Technician Position We're looking for a customer service oriented Helpdesk ... Accurately maintains support metrics and turnaround times on support requests. * Assist with ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · Hybrid

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · Hybrid

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. * Deliver exceptional ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA

$19.50 - $26.25/hr

Asset track computer hardware and software. * Assist with Active Directory accounts. This includes ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Asset track computer hardware and software. * Assist with Active Directory accounts. This includes ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

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Helpdesk Assistant information

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Georgia? The most popular types of Helpdesk jobs in Georgia are:
What cities in Georgia are hiring for Helpdesk Assistant jobs? Cities in Georgia with the most Helpdesk Assistant job openings:
Helpdesk Assistant jobs near you

Driver Helper

City Thrift Atlanta,GA #139 - Atlanta

Lilburn, GA

$15/hr

Full-time

Posted yesterday

Job description

Classification: Non-Exempt

Reports to: Collections Manager/Store Manager

Job overview:

Looking for motivated, results-oriented driver helper that maintain a passion for excellence, strong work ethic and appreciate a structured, fast paced environment. One must also possess a focus on people with great customer service skills, and a passion and pride about serving and giving back to one’s community.

Full time, first shift, fixed schedule with weekend work. Job can be physically demanding and require some heavy lifting but can be rewarding as well. Good job for returning military.

Responsibilities and duties:

  • Demonstrate outstanding customer service to all donors and customers
  • Help the driver build, sustain, maintain donation box and donation station sites for collections.
  • Help assist on two-man residential special routes, garage sales pick-ups, estates sale pick-ups, and fundraiser drive pick-ups.
  • Assist with collection box and trailer site placements and removals
  • Help unload collections from truck(s) at the end of the routes.
  • Maintain clean and orderly donation sites and routes based on company operational protocols and standards
  • Work safely and efficiently in loading and unloading trucks and trailers
  • Possess the ability to regularly work in the heat, the cold and in wet weather conditions
  • Job can be physically demanding and required some heavy lifting but can be rewarding as well.

Qualifications:

  • Must possess valid state driver’s license.
  • Must be 21 years or older
  • Applicant must be willing to submit to a background check and drug screen.
  • Must be able to lift up to 50 pounds regularly.
  • Capable of bending, stooping, crouching, pushing, pulling and climbing stairs and in and out of a truck frequently.

Education and Experience:

  • High School Degree, GED or equivalent work experiences.

We are an Equal Opportunity Employer