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Helpdesk Manager Jobs in Georgia (NOW HIRING)

Ingenico

Helpdesk Manager

Alpharetta, GA · On-site

ABOUT THE ROLE & TEAM We are seeking a Helpdesk Manager to oversee the daily operations, performance, and transformation of our regional helpdesk function. This role is a critical position ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Support external clients with website access, password resets, account management, and mobile driver's license provisioning. Required Skills & Experience: * Minimum 2 years IT Help Desk Call Center ...

City of Conyers

Helpdesk Tech

Conyers, GA · On-site

$20.27 - $30.13/hr

About the Help Desk Technician Position We're looking for a customer service oriented Helpdesk ... Completion of an Associate's Degree in Computer Science, Computing Information Systems, Management ...

authority

Helpdesk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

The Helpdesk Technician is responsible for technical support, assisting end users with their day-to-day technical duties and issues. Responsibilities: * Serve as the first point of contact for users ...

Ask IT consulting

Helpdesk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Create incident tickets and change request tickets within a ticket management tool, monitor ticket ... Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · Hybrid

$20K - $35K/yr

Familiarity with Microsoft Office and ticketing/CRM systems is a plus Why Join CNR Technologies? We ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

Familiarity with Microsoft Office and ticketing/CRM systems is a plus Why Join CNR Technologies? We ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · Hybrid

$20K - $35K/yr

Familiarity with Microsoft Office and ticketing/CRM systems is a plus Why Join CNR Technologies? We ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA

$19.50 - $26.25/hr

The Helpdesk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides ... Provides case status updates to management and end-users. Supports and maintains effective ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Helpdesk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides ... Provides case status updates to management and end-users. Supports and maintains effective ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower ... file management, and Exchange Admin tasks. * Provide hands-on and remote support for hardware ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

Service Desk Manager OVERVIEW The number one goal of everyone on our team is to make our Clients exceptionally happy. The Senior Help Desk Technician plays an important role in making sure that ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

Service Desk Manager OVERVIEW The number one goal of everyone on our team is to make our Clients exceptionally happy. The Senior Help Desk Technician plays an important role in making sure that ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

Service Desk Manager OVERVIEW The number one goal of everyone on our team is to make our Clients exceptionally happy. The Senior Help Desk Technician plays an important role in making sure that ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Georgia

Helpdesk Manager information

See Georgia salary details

$31.7K

$70.7K

$105.1K

How much do helpdesk manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for helpdesk manager in Georgia is $70,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $84,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Georgia? The most popular types of Helpdesk jobs in Georgia are:
What cities in Georgia are hiring for Helpdesk Manager jobs? Cities in Georgia with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Georgia as of July 2026, with employment types broken down into 1% Locum Tenens, 80% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 2% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $70,744 per year, or $34 per hour.

Helpdesk Manager

Ingenico

Alpharetta, GA • On-site

Full-time

Posted 24 days ago

Job description

WELCOME TO INGENICO
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
ABOUT THE ROLE & TEAM
We are seeking a Helpdesk Manager to oversee the daily operations, performance, and transformation of our regional helpdesk function. This role is a critical position responsible for managing a multi-layered support operation delivered through our external partner
The Helpdesk team supports inbound and outbound merchant interactions while enabling key sales and operational processes. Due to the scale and complexity of the function, this role will provide dedicated leadership and oversight to ensure service continuity, operational excellence, and continuous improvement.
This is a high-impact position responsible for driving service quality, managing supplier performance, and ensuring revenue protection by overseeing workflows tied to invoicing, purchase orders, warranty programs, and merchant support activities. The role also plays a key part in transforming the Helpdesk into a more efficient, value-generating function that can directly support sales growth and customer satisfaction.
WHAT YOU'LL DO
Helpdesk Operations & Delivery
  • Oversee the end-to-end Helpdesk operations for the Americas region, ensuring consistent and effective daily performance.
  • Manage a team of 12 agents (via supplier) handling inbound/outbound merchant calls and operational support tasks.
  • Ensure timely handling of critical activities such as invoice processing, purchase orders, hardware requests, and warranty-related projects to prevent revenue loss.
  • Supervise Salesforce case management, with responsibility for approximately 4,500 activities per month.
  • Establish structure and clarity across multiple layers of Helpdesk processes and workflows.

Supplier Management & Service Improvement
  • Act as the primary point of contact for the Helpdesk supplier, managing performance, delivery, and resourcing.
  • Drive and oversee a structured service improvement plan to enhance operational effectiveness and service quality.
  • Identify gaps and opportunities to transform the Helpdesk into a higher-performing, customer-centric function.
  • Monitor and enforce SLAs, KPIs, and service standards to ensure accountability and continuous improvement.

Governance & Stakeholder Engagement
  • Lead governance cadence including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and operational audits.
  • Serve as the named lead for all Helpdesk-related customer and internal escalations.
  • Partner closely with Sales, Operations, and other internal stakeholders to align Helpdesk output with business priorities.
  • Ensure the Helpdesk function effectively supports revenue-generating activities and sales enablement.

Financial Ownership & Compliance
  • Own financial management of the Helpdesk function, including processing and tracking all supplier-related purchase orders.
  • Ensure adherence to financial timelines and processes to avoid delays in PO approvals and deliveries.
  • Maintain budget oversight and ensure alignment with financial targets and operational needs.

ABOUT YOUR SKILLS
  • Proven experience in Helpdesk, Customer Support, or Service Operations management
  • Demonstrated success managing third-party suppliers or outsourced service providers
  • Strong operational leadership skills with the ability to manage complex, multi-layered support environments
  • Experience overseeing high-volume case management systems (e.g., Salesforce)
  • Financial acumen with experience managing purchase orders, budgets, and vendor-related costs
  • Ability to drive service improvement initiatives and operational transformation
  • Strong stakeholder management and communication skills across cross-functional teams
  • Experience working in fast-paced, high-volume environments with competing priorities
  • Background in payments, fintech, or technology services is a plus

AAP/EEO Statement:
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-RBC

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