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Helpdesk Manager Jobs in Georgia (NOW HIRING)

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

... to Senior level management. External customer support ranges from general website support ... as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

... to Senior level management. External customer support ranges from general website support ... as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 ...

DA Carter Services

IT Helpdesk Technician

Conyers, GA · Remote

$70K - $85K/yr

Manage user accounts, permissions, and access controls * Troubleshoot and support desktop, laptop ... experience in a help desk or IT support role * Strong troubleshooting and analytical skills

Verida Inc

IT Helpdesk Specialist- DC

Villa Rica, GA · On-site

... management of software and hardware. · Promote responsible usage and care of corporate equipment. QUALIFICATIONS REQUIRED · Effective communicator. · Ability to analyze, organize, prioritize ...

Best Buy

Geek Squad Installation Helper

Canton, GA · On-site

$15 - $19/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Georgia

Helpdesk Manager information

See Georgia salary details

$31.7K

$70.7K

$105.1K

How much do helpdesk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for helpdesk manager in Georgia is $70,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $84,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Georgia? The most popular types of Helpdesk jobs in Georgia are:
What cities in Georgia are hiring for Helpdesk Manager jobs? Cities in Georgia with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Georgia as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $70,744 per year, or $34 per hour.

IT Helpdesk Analyst

Conflux Systems

Conyers, GA • On-site

$20/hr

Full-time

Re-posted 7 days ago

Job description

#Hiring
Title: IT Helpdesk Analyst
Location: 2206 East View Parkway,Conyers, GA 30013
Duration: 1 Year
In Person interview
Rate: $20/hr on W2 without benefits
Required Skills
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Bilingual - Spanish
  • IT Help Desk Call Center exp- 2 years

Description
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish required*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
Thanks
Archana@confluxsystems.com

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