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Helpdesk Manager Jobs in Atlanta, GA (NOW HIRING)

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Support external clients with website access, password resets, account management, and mobile driver's license provisioning. Required Skills & Experience: * Minimum 2 years IT Help Desk Call Center ...

Ask IT consulting

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

Create incident tickets and change request tickets within a ticket management tool, monitor ticket ... Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on ...

authority

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

The Helpdesk Technician is responsible for technical support, assisting end users with their day-to-day technical duties and issues. Responsibilities: * Serve as the first point of contact for users ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

Familiarity with Microsoft Office and ticketing/CRM systems is a plus Why Join CNR Technologies? We ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

First Point Group Inc

Be Seen First

Helpdesk Technician

Suwanee, GA · On-site

$18 - $22/hr

Job Title: IT Help Desk / Service Desk Consultant - Distribution Center Job Summary: We are looking an IT Help Desk / Service Desk Consultant to support the technology operations within our Suwanee ...

New

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower ... file management, and Exchange Admin tasks. * Provide hands-on and remote support for hardware ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

Senior / Level 2 Helpdesk Technician SALARY RANGE: $50,000 - $65,000 + Benefits HOURS OF WORK: 40 ... Managing and recording all work through our Ticketing System * Make sure that Client Documentation ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Manage, configure, troubleshoot, and repair Handheld scanners, desktop computers, laptops, phones etc. * Track and update IT inventory * Respond to hardware and software support issues from employees ...

TriOptus LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work ... file management, and Exchange Admin tasks. Provide hands-on and remote support for hardware ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

... to Senior level management. External customer support ranges from general website support ... as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

... to Senior level management. External customer support ranges from general website support ... as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Atlanta, GA

Helpdesk Manager information

See Atlanta, GA salary details

$36.1K

$80.6K

$119.7K

How much do helpdesk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for helpdesk manager in Atlanta, GA is $80,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Atlanta, GA? The most popular types of Helpdesk jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Helpdesk Manager jobs? Cities near Atlanta, GA with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $80,568 per year, or $38.7 per hour.

Helpdesk Technician

Ubertal Inc

Conyers, GA • On-site

Contractor

Re-posted 10 days ago

Job description

Position Title: Level 1 Help Desk Analyst
Location: Conyers, GA
Engagement Type: Contract
Work Mode: Onsite
Duration: 11/24/2025 – 06/30/2026 (7 months)
Interview Type: In Person Only

Role Overview:
The Level 1 Help Desk Analyst will provide tier one technical support, assisting both internal and external customers with software, hardware, and connectivity issues. This role is based at the department’s headquarters and requires hands-on service in a high-volume call center environment. Bilingual Spanish fluency is highly regarded. The successful candidate will exhibit strong troubleshooting skills, effective communication, and dedication to customer service excellence.

Key Responsibilities:

  • Provide technical assistance for first-line support issues, escalating as needed.

  • Handle a high call volume, maintaining a strong focus on customer satisfaction.

  • Troubleshoot and resolve hardware, software, and connectivity problems.

  • Escalate and assign tickets to appropriate support as needed, including vendors and management.

  • Support external clients with website access, password resets, account management, and mobile driver’s license provisioning.

Required Skills & Experience:

  • Minimum 2 years IT Help Desk Call Center experience

  • Hands-on troubleshooting experience with MS Outlook, MS Office, Windows 7/10, Active Directory

  • Experience in ticketing queue management and escalation

  • Vocational or Technical degree in computer applications, technology, or related field

Preferred Skills:

  • Bilingual (Spanish)

  • Knowledge of Apple iOS

Additional Information:

  • Work is onsite at headquarters; remote work is not permitted

  • Standard business hours (8 hours/day, 5 days/week)

  • Candidates must be able to start within 2 weeks of selection