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Helpdesk Manager Jobs in Atlanta, GA (NOW HIRING)

Manager

Union City, GA · On-site

$15 - $17/hr

Responsibilities Oversee daily restaurant operations and ensure smooth shift execution Lead, train, coach, and motivate team members Schedule employees and help manage labor efficiently Maintain food ...

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You'll provide tours, convert prospects -- all while delivering ...

New

Manager Trainee (MT)

Atlanta, GA · On-site

$14 - $15/hr

Help manage daily branch activities * Work with customers to resolve account issues * Support branch performance goals What We're Looking For * Leadership potential * Strong communication skills

Be Seen First

... Help manage property inspections, repairs, and construction-related tasks Qualifications- **Must be fluent in English and Spanish** No prior experience required; some knowledge of property management ...

Be Seen First

... Help manage property inspections, repairs, and construction-related tasks Qualifications- **Must be fluent in English and Spanish** No prior experience required; some knowledge of property management ...

... help manage order and guest flow during peak business. • In-depth knowledge of liquor, beer and wine products and appreciation for craft cocktails. • Passion for customer service, leadership and ...

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role ...

Showing results 41-60

Helpdesk Manager information

See Atlanta, GA salary details

$36.1K

$80.6K

$119.7K

How much do helpdesk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for helpdesk manager in Atlanta, GA is $80,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Atlanta, GA?

The most popular types of Helpdesk jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Helpdesk Manager jobs?

Cities near Atlanta, GA with the most Helpdesk Manager job openings:

Infographic showing various Helpdesk Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $80,569 per year, or $38.7 per hour.

Manager

Subway

Union City, GA • On-site

$15 - $17/hr

Part-time

Re-posted 17 days ago


Subway rating

4.5

Company rating: 4.5 out of 10

Based on 2,070 frontline employees who took The Breakroom Quiz

94th of 107 rated fast food restaurants


Job description

Subway Store Manager
Location: Union City, GA
Job Type: Full-Time
Pay: $15.00-$17.00 per hour (based on experience)
Now Hiring: Subway Store Manager - Union City, GA
We are seeking a dependable, motivated, and hands-on Store Manager to lead daily operations at our Subway restaurant in Union City, GA. This is a great opportunity for someone with restaurant leadership experience who enjoys developing teams, providing excellent customer service, and maintaining strong operational standards.
We are looking for someone who leads by example, takes ownership, and thrives in a fast-paced environment.
Responsibilities
Oversee daily restaurant operations and ensure smooth shift execution
Lead, train, coach, and motivate team members
Schedule employees and help manage labor efficiently
Maintain food quality, cleanliness, and Subway brand standards
Deliver excellent customer service and professionally resolve guest concerns
Assist with inventory, truck orders, and food prep management
Manage cash handling, deposits, and daily operational tasks
Help create a positive, accountable, and productive work environment
Qualifications
Previous restaurant, quick-service, or fast-food management experience preferred
Strong leadership and communication skills
Reliable transportation and dependable attendance required
Ability to multitask and work efficiently in a fast-paced environment
Flexible availability, including weekends and some evenings
Ability to stand for extended periods and lift up to 30 pounds
What We Offer
✅ Competitive pay ($15-$17/hour based on experience)
✅ Paid training
✅ Opportunity for growth within a multi-unit Subway franchise
✅ Supportive leadership team
Ideal Candidate
You are:
✔ Reliable and accountable
✔ A strong leader who leads by example
✔ Customer-service focused
✔ Organized and detail-oriented
✔ Comfortable coaching employees and maintaining standards
If you are ready to lead a team and grow with us, apply today!
Job Type: Full-time
Expected Hours: 35-45 per week
For Indeed, I'd also add these screening questions to help you avoid weak applicants:
How many years of restaurant management experience do you have?
Have you managed scheduling, inventory, and cash handling? (Yes/No)
Are you available to work weekends? (Yes/No)
Describe a time you had to correct poor employee performance. What did you do?
Those questions will help you find someone who can actually manage a Subway and not just "open and close."
Pay: From $15.00 per hour
Work Location: In person

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