ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Georgia (NOW HIRING)

Up On The Roof

General Manager

Alpharetta, GA

Strong bartending background with the ability to roll up their sleeves and help manage order and guest flow during peak business.In-depth knowledge of liquor, beer and wine products and appreciation ...

Subway - 37634-0

Manager

Union City, GA · On-site

$15 - $17/hr

Responsibilities Oversee daily restaurant operations and ensure smooth shift execution Lead, train, coach, and motivate team members Schedule employees and help manage labor efficiently Maintain food ...

Revive Property Management Inc

Be Seen First

Assistant Community Manager

Marietta, GA · On-site

$45K - $50K/yr

... Help manage property inspections, repairs, and construction-related tasks Qualifications- **Must be fluent in English and Spanish** No prior experience required; some knowledge of property management ...

Revive Property Management Inc

Be Seen First

Assistant Community Manager

Marietta, GA · On-site

$45K - $50K/yr

... Help manage property inspections, repairs, and construction-related tasks Qualifications- **Must be fluent in English and Spanish** No prior experience required; some knowledge of property management ...

Subaru of Newnan

Sales Manager

Newnan, GA · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars REQUIREMENTS: * Minimum high school diploma or GED equivalent required * Prior automotive sales ...

Subaru of Newnan

Sales Manager

Newnan, GA · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars REQUIREMENTS: * Minimum high school diploma or GED equivalent required * Prior automotive sales ...

Subaru of Newnan

Sales Manager

Newnan, GA · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars REQUIREMENTS: * Minimum high school diploma or GED equivalent required * Prior automotive sales ...

Subaru of Newnan

Sales Manager

Newnan, GA · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars REQUIREMENTS: * Minimum high school diploma or GED equivalent required * Prior automotive sales ...

Subaru of Newnan

Sales Manager

Newnan, GA

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars REQUIREMENTS: * Minimum high school diploma or GED equivalent required * Prior automotive sales ...

previous page

Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Georgia

Helpdesk Manager information

See Georgia salary details

$31.7K

$70.7K

$105.1K

How much do helpdesk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for helpdesk manager in Georgia is $70,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $84,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Georgia? The most popular types of Helpdesk jobs in Georgia are:
What cities in Georgia are hiring for Helpdesk Manager jobs? Cities in Georgia with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Georgia as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $70,744 per year, or $34 per hour.

EDI Helpdesk Representative - Tucker, GA (Hybrid)

Gainwell Technologies LLC

Tucker, GA • Hybrid

$29K - $41K/yr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a EDI Helpdesk Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission
  • Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel.
  • Conducts outbound calls to resolves written provider requests/inquiries.
  • Processing member updates for audit and reporting purposes and verifying the accuracy of the updates.
  • Adhere to the client’s SLAs and consistently meet production targets.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Communication skills both written and oral.
What we're looking for
  • High School Diploma is required.
  • Healthcare/Medicaid work experience is a plus.
  • Outstanding customer service with call center background a plus.
  • Knowledge of basic helpdesk software, computer software and Microsoft Office applications.
  • Ability to multitask, work with multiple computer applications, work independently, follow oral and written directions.
What you should expect in this role
  • This is a hybrid work environment (work-from-home with occasional on-site work).
  • Work hours will be from 9:00 AM - 5:30 PM EST. 
  • Video cameras must be used during all interviews, as well as during the initial week of orientation.
  • Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.

      This posting is intended for pipelining. We will accept applications on an ongoing basis.

      #LI-HYBRID  #LI-PP1  #LI-CM1 

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Gainwell Technologies logo

About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

View All Gainwell Technologies Jobs

Apply