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Helpdesk Assistant Jobs in California (NOW HIRING)

HMT LLC

Helper

Paramount, CA · On-site

$20 - $25/hr

Previous experience in a helper, assistant, or support role. * Familiarity with workplace safety standards and procedures. * Basic knowledge of inventory management or administrative processes.

Prosum

Helpdesk Support

Los Angeles, CA · On-site

$55K - $69K/yr

Helpdesk Support Downtown Los Angeles. CA Salary Range: $55k to $69k Job Summary The Customer ... network connectivity. * Assist customers with account setup, password resets, and general ...

Optima Tax Relief

Helpdesk Technician

Santa Ana, CA · On-site

$18/hr

POSITION SUMMARY The Helpdesk Technician for Optima Tax Relief, LLC (Optima) is located in the ... Manage user deployments, transfers, and terminations. * Assist with company-wide implementations.

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Set up and configure hardware and software for new hires and assist with IT onboarding * Maintain ...

IntePros Federal

Helpdesk Specialist

San Francisco, CA · On-site

As a working supervisor (Level I Supervisor), you will assist in directing day-to-day help desk operations, ensuring service level agreements (SLAs) are consistently met, and handling escalated ...

Power Pro Plumbing

Plumbing Assistant

Cerritos, CA · On-site

$17 - $23/hr

We are Now Hiring Experienced Plumber Helpers / Assistants, if you have experience and are will to learn more and you have the Right Attitude then we have a job for you.Plumber Helpers should have at ...

Tech Guardian

Be Seen First

MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

Help improve service desk workflows, ticket handling standards, SOPs, and client communication templates * Assist with onboarding and training new technical team members * Identify skill gaps and ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

... data-turn="assistant"> Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour Duration:

Prosum

Manager of Helpdesk

San Mateo, CA · On-site

Company Description Our client is is seeking a dynamic, experienced Helpdesk Manager to provide ... training to assist employees in reaching required objectives and acknowledging progress and ...

The Rockridge Group

Helpdesk Technician (L2)

Roseville, CA

$21 - $28.25/hr

Helpdesk Technician II DESCRIPTION: The Helpdesk Technician is responsible for onsite and remote ... Support the local Sales Team to assist with potential new opportunities * Technical knowledge and ...

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in California? The most popular types of Helpdesk jobs in California are:
What cities in California are hiring for Helpdesk Assistant jobs? Cities in California with the most Helpdesk Assistant job openings:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in California as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT University Data Center Student Assistant

California State University

Fullerton, CA

$16.90 - $24/hr

Full-time, Part-time

Re-posted 29 days ago

California State University rating

7.7

Company rating: 7.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

257th of 616 rated colleges and universities

Job description

IT University Data Center Student Assistant

Apply now Job no: 558337
Work type: Student Assistant
Location: Fullerton
Categories: Administrative, Temporary, Part Time, On-site (work in-person at business location), Unit 15 - CSUEU - Student Assistants

Job Title

IT University Data Center Student Assistant

Salary

Classification Range $16.90 - $24.00 per hour

Anticipated hiring range depending on qualifications, not to exceed $16.90 per hour

Department

IT-Interactive Televised Instruction

Work Schedule

TBD

Job Summary

Under direct supervision, the Student Assistant answers first echelon phone support calls and escalate, if needed, for afterhours HelpDesk. Assist full time staff technicians as needed in the data center. Under supervision, perform data center tasks, including but not limited to: Monitor servers, network and climate monitors; Perform walkthroughs of the data center, Log onto phone systems and create tickets as needed; Assist with emergencies or special projects; Assist with asset management; Report shift updates at end of each shift and escalate issues, as needed. Adhere to the Data Center Access Guidelines provided by the Information Security Officer (ISO). Other duties may be assigned at Data Center staff / management discretion.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Required Qualifications

  • Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
  • Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
  • In good academic standing (not on academic probation, continued probation, academic dismissal).
  • Student who is authorized to work in the United States and can provide employment eligibility documents.
  • Able to push or pull carts holding up to 100 lbs.
  • Able to lift up to 30 lbs.
  • Able to work swing and graveyard shifts
  • Able to grasp training in these areas: DC Map, Signing in/out, Escalation, Rack Mounting, Server repair,
  • Cabling, Data Center Alerts, Phone Support, Ticket Creation, Asset Management, and general data center functions.

Preferred Qualifications

  • Electrical Engineer major
  • Computer Science major

Background Check

A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Out-of-state Employment Policy

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.  California State University, Fullerton is not a sponsoring agency.  All unsolicited resumes will be returned without review.  California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Advertised: 08 Jun 2026 Pacific Daylight Time
Applications close: 31 May 2027 Pacific Daylight Time

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What California State University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About California State University

Sourced by ZipRecruiter

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Long Beach, CA, US

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