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Full Time Helpdesk Jobs in California (NOW HIRING)

Tilly's

IS Helpdesk Technician

Irvine, CA · On-site

$19 - $21/hr

In this role, you'll help troubleshoot hardware and software issues, support retail store systems ... What to Expect Schedule: Full-time role with weekday office hours; occasional evening or weekend ...

Canteen

DRIVER HELPER (FULL TIME)

Fremont, CA · On-site

$18.75 - $22.50/hr

* We are hiring immediately for full time DRIVER HELPER positions. * Location : Bluestar Refreshment Services - 40800 Encyclopedia Circle, Fremont, CA 94538. Note: online applications accepted only.

Canteen

DRIVER HELPER (FULL TIME)

Mountain View, CA · On-site

$32.85/hr

* We are hiring immediately for full time DRIVER HELPER positions. * Location : Mountain View, CA 94043. Note: online applications accepted only. * Schedule : Full time schedule. Sunday through ...

Walashek

Helper

National City, CA · On-site

$18 - $27/hr

Full time position We are looking for a detail oriented, outgoing, dependable Helper for an established Marine and Industrial Repair Company. Qualified applicants will be tested on their skill level ...

Walashek

Helper

National City, CA · On-site

$18 - $27/hr

Full time position We are looking for a detail oriented, outgoing, dependable Helper for an established Marine and Industrial Repair Company. Qualified applicants will be tested on their skill level ...

Walashek Industrial & Marine, Inc.

Helper

National City, CA · On-site

$15.25 - $19.50/hr

Full time position We are looking for a detail oriented, outgoing, dependable Helper for an established Marine and Industrial Repair Company. Qualified applicants will be tested on their skill level ...

Matthews Signs LLC

Install Helper

Escondido, CA · On-site

$20 - $25/hr

Help with the maintenance and removal of signs. * Handle signs, materials, tools, and equipment ... * Full time with the possibility of overtime * Typical day shift with some very early morning ...

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Full Time Helpdesk information

What is a full time helpdesk?

Full Time Helpdesk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. Individuals in these roles typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. They may also document issues, escalate complex problems to higher-level IT staff, and help maintain company technology infrastructure. Full-time positions usually require standard working hours and may include benefits such as health insurance and paid time off.

What skills and qualifications are needed to thrive as a full time helpdesk professional?

To thrive as a Full Time Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and typically a background in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential. Outstanding customer service, problem-solving abilities, and effective communication distinguish top performers in this role. These skills ensure quick resolution of technical issues, high user satisfaction, and smooth IT operations.

What are common challenges faced by full time helpdesk professionals, and how can they be managed?

Full Time Helpdesk professionals often encounter challenges such as handling a high volume of support requests, managing difficult or frustrated users, and staying updated with rapidly changing technology. Effective time management, clear communication, and strong problem-solving skills are key to overcoming these obstacles. Many teams offer ongoing training and peer support to help helpdesk staff stay current and resilient, creating a collaborative environment where knowledge sharing is encouraged.

What is the difference between Full Time Helpdesk vs Part Time Helpdesk?

AspectFull Time HelpdeskPart Time Helpdesk
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CertificationsCommonly required: CompTIA A+, Microsoft CertifiedOften same certifications, but less emphasis
Work EnvironmentOffice or remote, fast-paced supportFlexible, part-time shifts, similar environment
Employer UsageFull-time support teams in organizationsSupplementary support or seasonal needs

Full Time Helpdesk roles involve standard 35-40 hour workweeks with consistent support duties, while Part Time Helpdesk positions offer flexible hours with similar responsibilities. Both roles often require comparable certifications and work environments, but full-time roles provide more stability and benefits, making them suitable for those seeking a long-term career in IT support.

Are full time helpdesk jobs still in demand?

Full time helpdesk jobs remain in demand as organizations continue to require technical support for hardware, software, and network issues. These roles often require strong communication skills and knowledge of common tools like ticketing systems and remote support software, making them a stable career option in the IT support field.

What are the most commonly searched types of Helpdesk jobs in California?

The most popular types of Helpdesk jobs in California are:

Full Time Helpdesk jobs near you

IS Helpdesk Technician

Tilly's

Irvine, CA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Tillys rating

5.5

Company rating: 5.5 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

70th of 105 rated fashion retailers

Job description

Position Summary
We're looking for an IS Helpdesk Technician to provide first-level technical support at Tillys. In this role, you'll help troubleshoot hardware and software issues, support retail store systems, set up new equipment, and keep things running smoothly across our offices and stores. If you have 1-2 years of help desk experience, strong problem-solving skills, and enjoy working in a fast-paced retail environment, this could be a great fit for you!
Key Responsibilities
A typical day may include:
  • Provide first level desktop support, phone support, remote tolls, and desk-side method.
  • Respond in a timely manner to Trouble-Tickets submitted to the Call Center queue for support and ensure all trouble tickets are closed to quality standards.
  • Undertake new installs of PCs/Macs, HP RP9 registers, Cisco phones, and peripheral POS/office equipment.
  • Work with field techs providing guidance/instruction to resolve IT related issues in retail locations.
  • Undertake office moves; single units or small/medium project based.
  • Undertake simple patching and networking tasks.
  • Undertake fault finding on all deployed office technologies, hardware, and software.
  • Undertake Windows/MAC office product configuration and fault finding.
  • Undertake Windows OS/Mac iOS configuration and fault finding.
  • Maintain basic inventory level control, emphasizing cleanliness and organization of the storage area.
  • Repair and troubleshoot damaged/returned office and POS equipment.

Qualifications
Your experience brings:
  • Ability to learn quickly and apply knowledge.
  • Working knowledge of corporate retail environment.
  • 1-2 years of Help Desk experience preferred.
  • Must be able to fulfill all Essential Duties and Responsibilities listed above.
  • Ability to reprioritize projects frequently.
  • Must have ability to multitask.
  • Must lead by example.
  • Must be punctual and work planned schedule.
  • Must maintain a clean and organized work environment at all times.
  • Volunteers willingly for additional responsibilities.
  • Remain open and adaptable to change and new challenges for growth.
  • Evaluate current methods and suggests alternative and/or improvement when applicable.
  • Maintains exemplary degree of professionalism with all company employees.
  • Ability to define problems, collect data, establish facts and use basic problem-solving skills.
  • Proficient in use of Excel, MS Word, and other MS Office software.
  • Ability to support Mac iOS in an enterprise environment is a plus.
  • Able to effectively utilize basic office and POS equipment.
  • Must Maintain a valid driver's license and reliable personal vehicle to travel to local store locations as needed (mileage reimbursed).

Education & Experience
  • 1-2 years of ... experience preferred, ideally in a retail environment
  • High School Diploma required

Work Environment & Physical Demands
  • Professional office setting with low to moderate noise
  • Ability to sit or stand for extended periods
  • Occasionally lift/move up to 20 lbs. and navigate stairs
  • Frequent walking and movement between floors/departments
  • Reasonable accommodation is available to support individuals with disabilities
  • Typical office environment with low level noise exposure.

Leadership & Team Development
While this is not a leadership role, we value team players who embody proactive collaboration, curiosity, accountability, and a growth mindset. Opportunities to grow and develop within the company are strongly supported.
Compensation
Hourly Range: $19 - $21/hr.
Final offer will be based on experience, skills, and qualifications.
What to Expect
Schedule: Full-time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons.
Work Location: Irvine, CA - minimum of 5 days per week in-office. Hours are 10am-7pm
Why Join Tillys?
At Tillys, we thrive in a creative, collaborative, and high-energy environment where individuality is not just accepted - it's celebrated. Whether you're brainstorming bold new campaigns or fine-tuning behind-the-scenes processes, your work makes a real impact. We foster a culture of inclusion, innovation, and recognition, where professional growth is supported, wins are celebrated, and having fun is part of the process. Join a team that values authenticity, teamwork, and always strives for excellence.
Perks & Benefits
  • 401(k) Retirement Plan - Save for your future with our company-sponsored plan
  • Health Coverage - Medical, dental, vision, life, and additional voluntary benefits
  • Employee Discount - In-store and online
  • Discount Programs - Save on travel, events, and more
  • Employee Sample Sales - Major deals on favorite brands
  • Wellness & Social Events - Fitness programs, parties, and team outings
  • Weekly Office Snacks - Stay fueled with stocked treats

Equal Opportunity Employer & Fair Chance Hiring
Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Fair Chance Hiring: In compliance with California law, Tillys will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance A

What Tillys employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Tillys

Sourced by ZipRecruiter

Tillys is a leading specialty retailer of casual apparel, footwear and accessories for young men, young women, boys and girls with an extensive assortment of iconic global, emerging, and proprietary brands rooted in an active and social lifestyle. Tillys is headquartered in Irvine, California and currently operates 250 total stores across 33 states.

Industry

Retail

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

1984

Social media

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