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Helpdesk Assistant Jobs in Minnesota (NOW HIRING)

Richfield Medical Group

Medical Assistant

Richfield, MN · On-site

$18.50 - $23.75/hr

Our candidates will spend most of the time working with all of our physicians in the clinic but will help assist with cross coverage in different areas of our clinic assisting with administrative ...

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Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Minnesota? The most popular types of Helpdesk jobs in Minnesota are:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Medical Assistant

Richfield Medical Group

Richfield, MN • On-site

$18.50 - $23.75/hr

Full-time

Posted 16 days ago

Job description

At Richfield Medical Group, we strive with our patients to create a collaborative, accessible healing environment where fun, passionate people thrive and excel at improving and sustaining health. We are looking for the right person to join our team to support our growing practice!  For the right person, we are offering a full time position (5 days per week) in a very busy and long-term family practice in Richfield, MN.


https://richfieldmedicalgroup.com/ 


Our candidates will spend most of the time working with all of our physicians in the clinic but will help assist with cross coverage in different areas of our clinic assisting with administrative support if needed. As important members of our staff, you will be responsible for assisting our physicians with their daily patient load and procedures. Specific duties include but are not limited to rooming patients, taking patient detailed histories, X-Ray (if trained), pharmacy calls and prescription refills, screening new patients, blood draws, setting up appointments, educating patients on medications and triaging patient calls.



EDUCATION AND EXPERIENCE


Medical Assistants should have at least two years of experience working in an outpatient clinic. Students encouraged to apply.


ESSENTIAL SKILLS AND ABILITIES


  • 2 years of phlebotomy skills a plus
  • X-Ray Experience a plus 
  • Excellent customer service and communications skills
  • The preference and ability to work as part of an integrative team
  • The ability to multi-task multiple things simultaneously
  • Well organized with attention to detail, especially with patient records and documentation
  • Treat patients and coworkers with respect
  • Ability to help establish priorities and work toward solving problems and challenges as they come up