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Helpdesk Manager Jobs in Minnesota (NOW HIRING)

Nexus Family Healing

EHR Helpdesk Technician

Plymouth, MN · On-site

$27 - $31/hr

Our EHR Helpdesk Technician manages the day to day first-tier technical support requests and ticketing questions and resolution, for the Electronic Health Records department. This role utilizes and ...

Clevanoo LLC

Be Seen First

Warehouse Manager

Golden Valley, MN · On-site

... manage our day-to-day warehouse and production operations. This role is ideal for someone who ... The right candidate will help coordinate a small production team, oversee shipping and inventory ...

Friendly Chevrolet

Sales Manager

Fridley, MN

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Friendly Chevrolet

Sales Manager

Fridley, MN · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Friendly Chevrolet

Sales Manager

Fridley, MN

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Kolar Automotive Group

Sales Manager

Hermantown, MN

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

Kolar Automotive Group

Sales Manager

Hermantown, MN · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

Friendly Chevrolet

Sales Manager

Fridley, MN · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Kolar Automotive Group

Sales Manager

Hermantown, MN · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

Friendly Chevrolet

Sales Manager

Fridley, MN

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Kolar Automotive Group

Sales Manager

Hermantown, MN · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

BROOTEN AUTO

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PARTS MANAGER/COUNTER PERSON

Brooten, MN · On-site

$10.59 - $25/hr

BROOTEN AUTO IS SEEKING A FULLTIME POSTION FOR PARTS MANAGER/COUNTER PERSON TO HELP MANAGE AND GROW OUR BUSINESS. PERFER MANAGEMENT/ PARTS EXPERIENCE BUT WILL TRAIN THE RIGHT APPLICANT. MUST BE GOOD ...

Mosaic Ford Zumbrota

Assistant Manager

Zumbrota, MN · On-site

Help manage department metrics, including labor sales, efficiency, and customer retention * Maintain compliance with company policies, manufacturer standards, and safety regulations * Step in to ...

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All JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Minnesota

Helpdesk Manager information

See Minnesota salary details

$36.7K

$82.1K

$121.9K

How much do helpdesk manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for helpdesk manager in Minnesota is $82,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Minnesota? The most popular types of Helpdesk jobs in Minnesota are:
What cities in Minnesota are hiring for Helpdesk Manager jobs? Cities in Minnesota with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Minnesota as of June 2026, with employment types broken down into 2% As Needed, 4% Full Time, 88% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,057 per year, or $39.5 per hour.
EHR Helpdesk Technician

EHR Helpdesk Technician

Nexus Family Healing

Plymouth, MN • On-site

$27 - $31/hr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Nexus Family Healing rating

7.5

Company rating: 7.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
Nexus Family Healing is looking to hire a Electronic Health Records Helpdesk Technician to join our fantastic team!
For more than 50 years, Nexus has empowered thousands of children, families, and adults to find hope and healing. What started in 1972 as a single program in Minnetonka, Minnesota has grown into a nationally recognized network across five states. As a progressive leader in youth and family mental health, we're driven by a clear mission: to close gaps in care and create brighter futures for those we serve.
At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.
Pay and Schedule:
  • Full-time Hybrid opportunity within one of our operating states: MN, ND, IL, MD, OR
  • Starting Pay range: $27-31 per hour

Nexus' Comprehensive Benefits Include:
  • Four weeks paid time off (PTO) in the first year of employment
  • Multiple options for health insurance coverage
  • No-cost life insurance
  • Short/long-term disability insurance
  • 401k match
  • NEW - Talkspace Therapy Benefit for the whole family
  • NEW - Hinge Health Benefit for the whole family
  • NEW - Carrot Fertility Benefit
  • Tuition assistance and training opportunities
  • Advancement pathways and internal promotion
  • And much more!

Position Summary: Our EHR Helpdesk Technician manages the day to day first-tier technical support requests and ticketing questions and resolution, for the Electronic Health Records department. This role utilizes and manages Nexus' EHR ticketing system and provides support for all internal clients. This position supports Nexus agencies and the home office in receiving, responding to, and troubleshooting first tier technical issues relating to EHR systems while providing exceptional customer service.
Primary responsibilities:
Operational, Technical & Ticketing Support
  • Serves as the primary point of contact in receiving, responding to, and resolving first-tier tickets in the Electronic
  • Health Records (EHR system) for agency and home office internal clients while remaining flexible and adaptable.
  • Listens intently to internal client technical issues or questions; confirms understanding of the issue and provides exceptional customer service while emulating Nexus' ICARE values in all conversations and interactions.
  • Communicates with internal clients in a clear, objective, and professional manner; exhibits articulate written and oral communication, demonstrating and balancing a sense of urgency with a high degree of emotional intelligence.
  • Creates new tickets within the system according to EHR processes; clearly, objectively, and articulately documents the details of each technical issue within the ticket.
  • Troubleshoots technical issues by following EHR systems procedures; collaborates with EHR team members as necessary to escalate or resolve technical issues and follows up with the internal client to communicate resolution.
  • Opens, manages, and monitors tickets relating to system errors, form testing and form changes, permission activations, staff changes, general questions, and addressing documentation or processing errors.
  • Communicates and collaborates with Information Technology (IT) team and personnel as needed relating to integration, network, or technical challenges.
  • Develops and executes reports out of the EHR system at the request of Director of Electronic Health Records and Nexus leadership; adjusts reporting specifications as needed and presents data in an informative and objective manner.

Process & Documentation
  • Works with Nexus agencies to ensure continuity of system use and ticket creation and resolution; consistently applies Electronic Health Record processes and policies.
  • In collaboration with the EHR Team, provides input and feedback around EHR documentation, processes and workflow; co-authors and edits the process documentation for ticket creation and resolution.
  • Identifies and proposes solutions for common first tier problems seen by end-users and ensures an effective solution is provider to the end user.

Education & Training
  • Provides introductory education and training to EHR system end-users on how to login, access records, use forms, save records, and leverage system functionality.
  • Creates and co-authors education/end-user training sessions and training materials including end-user HOW TO's for basic day to day operations and present or co-present training on a group or individual basis.

Policy, Training & Compliance
  • Understands and abides by HIPAA, MN Law and company policies relating to client health and personal information; performs job functions while observing confidentiality and privacy.
  • Demonstrates professionalism and work accountability - emulates a spirit of cooperation among team members and complies with home office policies and procedures.
  • Adjusts and adapts to the businesses changing work needs and demands and willingly provides direction and/or assistance when needed.

Requirements
Required Education and Licensure:
  • High School Diploma or GED
  • One (1) year of EHR or data management experience, and troubleshooting/ helpdesk experience.
  • Valid driver's license required. Must meet state regulating agency and Home-Office driving requirements.

Preferred Education and Experience:
  • Experience with any Netsmart products including myEvolv, OrderConnect, or myHealthPointe.

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.
Our ICARE Values:
  • Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
  • Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern
  • Agility: Exhibiting flexibility and adapting quickly
  • Responsiveness: Being quick, positive, and accurate
  • Excellence: Demonstrating quality results that surpass ordinary standards

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives - including your own!
Salary Description
$27-31 per hour

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