ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Minnesota (NOW HIRING)

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

New

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Job Summary We are seeking a motivated and customer-oriented Help Desk Technician to provide ... manage multiple tasks and adapt in a fast-paced environment · Understanding of issue ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Job Summary We are seeking a motivated and customer-oriented Help Desk Technician to provide ... manage multiple tasks and adapt in a fast-paced environment · Understanding of issue ...

Kolar Automotive Group

Sales Manager

Hermantown, MN · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

Kolar Automotive Group

Sales Manager

Hermantown, MN

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

Kolar Automotive Group

Sales Manager

Hermantown, MN · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

Kolar Automotive Group

Sales Manager

Hermantown, MN · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

Cragun's Resort

Restaurant Assistant Manager

Brainerd, MN · On-site

$20 - $25/hr

Help manage opening and closing procedures, including cash handling and deposits * Help monitor inventory levels for the turn station and beverage carts, ensuring products are properly stocked ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Minnesota

Helpdesk Manager information

See Minnesota salary details

$36.7K

$82.1K

$121.9K

How much do helpdesk manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for helpdesk manager in Minnesota is $82,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Minnesota? The most popular types of Helpdesk jobs in Minnesota are:
What cities in Minnesota are hiring for Helpdesk Manager jobs? Cities in Minnesota with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Minnesota as of July 2026, with employment types broken down into 88% Full Time, 8% Part Time, 3% Contract, and 1% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $82,057 per year, or $39.5 per hour.

AY IT Helpdesk Student Technology Consulting Assistant (WS-ST1)

St. Olaf College

Northfield, MN

$12 - $13/hr

Part-time

Posted 6 days ago

Job description

Job Title: Student Technology Consulting Assistant (WS-ST1)

Classification: Student Employee (non-exempt)

Name and Address of Employer: St. Olaf College, 1520 St. Olaf Ave, Northfield, MN 55057

Department Name: Information Technology

Unit Number (5 digits): 14115

Length of Position: See Employment Authorization  

Contact Person/Supervisor: Helpdesk Manager

Wage Range: $12.00-13.00/hour

Description of the Position: (Purpose of the Position): 

To provide technical support for students, faculty, staff, emeriti and guests of the college. Assist with curation and content creation of the TeamDynamix (TDX) Knowledge Base. All majors encouraged to apply.

Transferable Skills: 

  • Customer Service

  • Problem Solving

  • Troubleshooting

  • Ability to stay calm in stressful situations

  • Active listening and document issue

  • Gather information to diagnose problems

  • Articulate solutions

  • Technical writing skills

  • Use of TeamDynamix ticketing system

Duties and Responsibilities: 

  • Help customers who call, chat or visit the Helpdesk

  • Document and respond to customers in the ticketing system

  • Contact faculty, staff and students to follow up on support requests

  • Gather information, identify the problem and research solutions to solve customer issues or escalate to appropriate IT team 

  • Be on-time for assigned shifts, plan for conflicts, and communicate changes to Helpdesk Manager

  • Must have LinkedIn Learning access through Northfield Public Library for continuing education

  • Curate content in TDX knowledge base

  • Assist customers in their office or other areas of campus

  • Troubleshoot issues with multi-function copier. (MFC)

  • Deliver IT Equipment to customers

  • Create content for TDX knowledge base

  • Assist Technology Assistants as needed.

  • Assist with public computer labs maintenance 

Qualifications: (Education/Experience/Skills) 

  • Excellent customer service

  • Attention to detail

  • Skilled in problem solving

  • Ability to understand and articulate technical concepts

  • Strong initiative and reliability

  • IT Helpdesk experience outside of St. Olaf a plus

  • Must have a work award and be available to work 6-8 hours per week

This job description is for general information purposes.  It is not intended to list all duties and responsibilities of the position.  This job description is subject to change at any time by St. Olaf College, with or without prior notice.

Apply