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Helpdesk Manager Jobs in Minnesota (NOW HIRING)

Nexus Family Healing

EHR Helpdesk Technician

Plymouth, MN · On-site

$27 - $31/hr

Our EHR Helpdesk Technician manages the day to day first-tier technical support requests and ticketing questions and resolution, for the Electronic Health Records department. This role utilizes and ...

Clevanoo LLC

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Warehouse Manager

Golden Valley, MN · On-site

... manage our day-to-day warehouse and production operations. This role is ideal for someone who ... The right candidate will help coordinate a small production team, oversee shipping and inventory ...

Friendly Chevrolet

Sales Manager

Fridley, MN · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Friendly Chevrolet

Sales Manager

Fridley, MN · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Friendly Chevrolet

Sales Manager

Fridley, MN · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Kolar Automotive Group

Sales Manager

Hermantown, MN

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

Kolar Automotive Group

Sales Manager

Hermantown, MN · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

Friendly Chevrolet

Sales Manager

Fridley, MN · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Kolar Automotive Group

Sales Manager

Hermantown, MN · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

Friendly Chevrolet

Sales Manager

Fridley, MN · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Kolar Automotive Group

Sales Manager

Hermantown, MN · On-site

Help manage all other aspects of the sales department * Desk Deals, Track Gross Logs and RDR cars Qualifications * Minimum high school diploma or GED equivalent required * Prior sales experience ...

BROOTEN AUTO

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PARTS MANAGER/COUNTER PERSON

Brooten, MN · On-site

$10.59 - $25/hr

BROOTEN AUTO IS SEEKING A FULLTIME POSTION FOR PARTS MANAGER/COUNTER PERSON TO HELP MANAGE AND GROW OUR BUSINESS. PERFER MANAGEMENT/ PARTS EXPERIENCE BUT WILL TRAIN THE RIGHT APPLICANT. MUST BE GOOD ...

Mosaic Ford Zumbrota

Assistant Manager

Zumbrota, MN · On-site

Help manage department metrics, including labor sales, efficiency, and customer retention * Maintain compliance with company policies, manufacturer standards, and safety regulations * Step in to ...

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All JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Minnesota

Helpdesk Manager information

See Minnesota salary details

$36.7K

$82.1K

$121.9K

How much do helpdesk manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for helpdesk manager in Minnesota is $82,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Minnesota? The most popular types of Helpdesk jobs in Minnesota are:
What cities in Minnesota are hiring for Helpdesk Manager jobs? Cities in Minnesota with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Minnesota as of June 2026, with employment types broken down into 2% As Needed, 4% Full Time, 88% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,057 per year, or $39.5 per hour.