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Helpdesk Assistant Jobs in Kentucky (NOW HIRING)

Thrive

Helpdesk Technician

Louisville, KY

$18.25 - $24.75/hr

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Document all customer interactions and resolutions accurately and promptly. * Assist with product ...

Rumpke Consolidated Companies

Helper

Carrollton, KY · On-site

$15 - $18/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Rumpke

Helper

Carrollton, KY · On-site

$15 - $18/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Subcontractors

Helper

Carrollton, KY

$15 - $18/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

Respond to IT service requests to our contact center via email, chat and/or customer-facing portal. * Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Respond to IT service requests to our contact center via email, chat and/or customer-facing portal. * Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue ...

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

Respond to IT service requests to our contact center via email, chat and/or customer-facing portal. * Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue ...

CT Assist

Orthopedic Surgeon, Locums

Harlan, KY · On-site

We are committed to helping you find the assignment that best fits your skills and lifestyle. * Orthopedic Surgeon * Start June 2026 * Duration: 6+ months * Shifts: Weekdays + Call * Inpatient ...

Stantec

Driller's Helper

Lexington, KY · On-site

Your Opportunity A Driller's Helper will assist the driller in solid stem and hollow stem auger drilling techniques, rock coring, mud rotary drilling and other advancement techniques. The helper will ...

Stantec

Driller's Helper

Lexington, KY · On-site

Your Opportunity A Driller's Helper will assist the driller in solid stem and hollow stem auger drilling techniques, rock coring, mud rotary drilling and other advancement techniques. The helper will ...

Stantec

Driller's Helper

Lexington, KY

Your Opportunity A Driller's Helper will assist the driller in solid stem and hollow stem auger drilling techniques, rock coring, mud rotary drilling and other advancement techniques. The helper will ...

JF Petroleum Group

Construction Helper

Louisville, KY · On-site

$14.50 - $18.75/hr

The Helper mainly assists the construction craft worker or electrician. They may carry tools and ... Cut and thread steel pipe and assist in the fitting and installation of underground and above ...

JF

Construction Helper

Louisville, KY · On-site

$14.50 - $18.75/hr

The Helper mainly assists the construction craft worker or electrician. They may carry tools and ... Cut and thread steel pipe and assist in the fitting and installation of underground and above ...

JF Petroleum Group

Construction Helper

Louisville, KY

$14.50 - $18.75/hr

The Helper mainly assists the construction craft worker or electrician. They may carry tools and ... Cut and thread steel pipe and assist in the fitting and installation of underground and above ...

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Helpdesk Assistant information

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.
What are the most commonly searched types of Helpdesk jobs in Kentucky? The most popular types of Helpdesk jobs in Kentucky are:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Kentucky as of May 2026, with employment types broken down into 22% Full Time, 22% Temporary, and 56% Contract. Highlights an 93% Physical, and 7% Remote job distribution.
Helpdesk Technician

Helpdesk Technician

Thrive

Louisville, KY

$18.25 - $24.75/hr

Full-time

Posted 29 days ago

Job description

As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.

This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.

Key Responsibilities:
  • Provide responsive, empathetic technical support via phone, email, and remote access tools.
  • Troubleshoot hardware, software, and network issues in live environment.
  • Participate in after-hours on-call rotation for emergency support.
  • Conduct equipment staging, setup, and testing ahead of field installation.
  • Document all customer interactions and resolutions accurately and promptly.
  • Assist with product testing, evaluation, and feedback for internal teams.
  • Maintain and update custom databases and client configurations.
  • Work collaboratively with team members to foster a learning and supportive environment.
  • Ensure all communications reflect professionalism and company values.
    Desired Attributes:
    • Empathetic communicator who prioritizes customer needs.
    • Calm under pressure, especially in high-stress situations.
    • Naturally curious and eager to learn new technologies.
    • Team-oriented with a supportive and collaborative mindset.
    • Organized and detail-oriented in all aspects of work.
    • Proactive and self-motivated with a strong work ethic.
    • Adaptable to shifting priorities and fast-paced environments.
    • Positive attitude with a willingness to go the extra mile.
      Qualifications:
      • Minimum 1 year of technical support experience in an end-user or help desk environment.
      • Familiarity with hardware/software troubleshooting and remote support tools.
      • Understanding of basic networking principles (e.g., IP addressing, routers, switches).
      • Experience with POS systems; FocusPOS or Gold Certification is a strong plus.
      • Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms.
      • Comfortable managing and updating technical documentation and support tickets.
      • Previous restaurant or hospitality experience (preferred, not required).
      • Participation in an after-hours support rotation or similar on-call structure.
      • Ability to assist in pre-installation setup and staging of IT equipment.
          What We Offer:
          • Competitive salary and benefits package.
          • Opportunities for professional development and growth.
          • A supportive and collaborative work environment.
          • Recognition for exceptional performance.

          Thrive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

          Join us and become a valued member of a team where your technical expertise is recognized and rewarded!