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Helpdesk Manager Jobs in Kentucky (NOW HIRING)

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

Time management skills to organize and provide updates/fixes within a committed timeframe. * Ability to work effectively independently, with other IT team members and management. * Must be self ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Time management skills to organize and provide updates/fixes within a committed timeframe. * Ability to work effectively independently, with other IT team members and management. * Must be self ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Time management skills to organize and provide updates/fixes within a committed timeframe. * Ability to work effectively independently, with other IT team members and management. * Must be self ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Time management skills to organize and provide updates/fixes within a committed timeframe. * Ability to work effectively independently, with other IT team members and management. * Must be self ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Time management skills to organize and provide updates/fixes within a committed timeframe. * Ability to work effectively independently, with other IT team members and management. * Must be self ...

FUN.com, Inc.

Temporary Helpdesk Associate (KY)

Elsmere, KY

$18.25 - $24.75/hr

Description Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle ...

Funcom Inc

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle, cleaned to ...

American Elevator Group

Helper

Louisville, KY · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Backed by Arcline Investment Management, AEG has a significant footprint in the elevator industry and is rapidly growing. Due to growth, we are looking for Maintenance Helpers to work out of the ...

American Elevator Group

Helper

Louisville, KY · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Backed by Arcline Investment Management, AEG has a significant footprint in the elevator industry and is rapidly growing. Due to growth, we are looking for Maintenance Helpers to work out of the ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Kentucky

Helpdesk Manager information

See Kentucky salary details

$32.6K

$72.8K

$108.1K

How much do helpdesk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for helpdesk manager in Kentucky is $72,766.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $86,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Kentucky? The most popular types of Helpdesk jobs in Kentucky are:
What cities in Kentucky are hiring for Helpdesk Manager jobs? Cities in Kentucky with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Kentucky as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $72,766 per year, or $35 per hour.

Helpdesk Tech

360care

Louisville, KY

$19.25 - $26/hr

Full-time

Posted 12 days ago

360care rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating system software, hardware and/or networks.


  • Respond to IT service requests to our contact center via email, chat and/or customer-facing portal.
  • Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue and implement solutions.
  • Install, modify, update and/or repair computer hardware and software configurations, settings and permissions.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi and other networks.
  • Assist with installing and testing computer peripherals.
  • Follow up and gather feedback from team members to ensure resolution of issue.
  • Assess patterns and determine root cause for recurring problems.
  • Record all instances and time spent in ticketing software.
  • Communicates and recommends solutions to supervisor and peers.
  • Interact regularly with internal and external IT partners.
  • Reacts positively to change, supports implementations and other project tasks/duties.
  • Develop and update knowledge base and training materials.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.

  • 1+ years of industry knowledge and experience.
  • Analytical and problem-solving skills to troubleshoot and diagnose issues.
  • Multitasking skills to assist multiple team members and tasks at once.
  • Time management skills to organize and provide updates/fixes within a committed timeframe.
  • Ability to work effectively independently, with other IT team members and management.
  • Must be self-motivated with a strong desire to further develop skills, excel and achieve results.
  • Strong communication skills, both written and verbal to gather information from team members and explain complex technical concepts in simple terms.

 

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

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