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Helpdesk Manager Jobs in Kentucky (NOW HIRING)

Funcom Inc

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

If you've worked in a help desk or inventory management role before, awesome! If not, we're happy to train the right candidate. * Tech Skills: Familiarity with RFID technology is a plus, and being ...

FUN.com, Inc.

Temporary Helpdesk Associate (KY)

Elsmere, KY

$18.25 - $24.75/hr

If you've worked in a help desk or inventory management role before, awesome! If not, we're happy to train the right candidate. * Tech Skills: Familiarity with RFID technology is a plus, and being ...

New

Best Buy

Geek Squad Installation Helper

Elizabethtown, KY · On-site

$14.75 - $18.50/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

Thomas More University

IT Help Desk Manager

KY · On-site

Basic Purpose The IT Operations Manager is responsible for leading frontline IT services, including help desk operations, campus event support, printing services, and user technology support. This ...

Crumbl Cookies

General Manager

Newport, KY · On-site

$50K/yr

... Help manage the schedule Keep up with posts/news/info from corporate on our internal app Work closely with the owner and manager as a team, to make the store a fantastic place to work Benefits ...

Martin Automotive Group

Sales Manager

Bowling Green, KY · On-site

$100K - $150K/yr

Help manage all other aspects of the sales department. Requirements * Minimum high school diploma or GED equivalent required * Minimum of 3 years sales management experience * Excellent communication ...

Martin Automotive Group

Sales Manager

Bowling Green, KY · On-site

$100K - $150K/yr

Help manage all other aspects of the sales department. Requirements * Minimum high school diploma or GED equivalent required * Minimum of 3 years sales management experience * Excellent communication ...

Martin Automotive Group

Sales Manager

Bowling Green, KY · On-site

$100K - $150K/yr

Help manage all other aspects of the sales department. Requirements * Minimum high school diploma or GED equivalent required * Minimum of 3 years sales management experience * Excellent communication ...

Burger King

Shift Manager

Louisville, KY · On-site

$13.75 - $17.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Kentucky

Helpdesk Manager information

See Kentucky salary details

$32.6K

$72.8K

$108.1K

How much do helpdesk manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for helpdesk manager in Kentucky is $72,766.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $86,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Kentucky? The most popular types of Helpdesk jobs in Kentucky are:
What cities in Kentucky are hiring for Helpdesk Manager jobs? Cities in Kentucky with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Kentucky as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, 3% Contract, and 1% Summer. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $72,766 per year, or $35 per hour.

Temporary Helpdesk Associate (KY)

Funcom Inc

Elsmere, KY • On-site

$18.25 - $24.75/hr

Temporary

Posted 3 days ago

Job description

Are you ready to dive into a role where technology meets teamwork, all wrapped up in a fun and dynamic environment? If you've got a knack for problem-solving, an eye for detail, and you love helping others, then FUN.com has the perfect spot for you on our Help Desk team!
What You'll Do:
  • RFID Scan Gun Guru: Be the master of all things scan guns! You'll handle check-ins and check-outs like a pro, ensuring every piece of equipment is logged with pinpoint accuracy.
  • Inventory Wizard: Keep our inventory on point! Track scan gun usage, condition, and location like a tech-savvy Sherlock Holmes.
  • Customer Support Star: Be the go-to hero for team members needing assistance with scan guns, offering top-notch support and troubleshooting.
  • System Updates Sensei: Make sure our records are always up to date in the system-accuracy is your middle name!
  • Maintenance Magician: Spot a glitch in the system? Report and fix issues with our RFID scan guns, keeping everything in tip-top shape. Don't forget, a clean scan gun is a happy scan gun!
  • Procedure Perfectionist: Follow our established procedures to the letter, ensuring everything runs smoothly.
  • Shipping Sidekick: Lend a hand to our shipping department by helping clear outbound tote lines-because teamwork makes the dream work!
  • Muscle Maven: Be ready to lift and move totes and equipment (up to 30 lbs), because who says tech wizards can't be strong too?

Requirements
What We're Looking For:
  • Experience: If you've worked in a help desk or inventory management role before, awesome! If not, we're happy to train the right candidate.
  • Tech Skills: Familiarity with RFID technology is a plus, and being comfortable with computers and office software is a must.
  • Attention to Detail: You're organized, meticulous, and love keeping things in order.
  • Communication Pro: You can chat with anyone, from teammates to other departments, and make everything crystal clear.
  • Problem-Solving: You see a problem? You solve it. It's that simple.

Apply