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Helpdesk Associate Jobs in Kentucky (NOW HIRING)

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Health Management Associates is seeking a Helpdesk Tech to provide prompt technical assistance and support for IT service requests related to computer systems and networks. The role involves ...

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Sales Associate

Louisville, KY · On-site

$12.75 - $17.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Lexington, KY

$12.25 - $16.75/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Sales Associate

Louisville, KY · On-site

$12.75 - $17.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Sales Associate

Lexington, KY · On-site

$12.25 - $16.75/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Louisville, KY

$12.75 - $17.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Sales Associate

Louisville, KY

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Lexington, KY

$14 - $19/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Louisville, KY · On-site

$12.75 - $17.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Sales Associate

Simpsonville, KY

$12.75 - $17.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Louisville, KY

$12.75 - $17.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Sales Associate

Simpsonville, KY · On-site

$12.75 - $17.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Sales Associate

Louisville, KY · On-site

$12.75 - $17.50/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Simpsonville, KY · On-site

$12.75 - $17.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Louisville, KY

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Simpsonville, KY

$12.75 - $17.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Sales Associate Keyholder

Louisville, KY

$14.50 - $16.25/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

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Showing results 1-20

Helpdesk Associate information

See Kentucky salary details

$12

$18

$28

How much do helpdesk associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for helpdesk associate in Kentucky is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.87 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Kentucky? The most popular types of Helpdesk jobs in Kentucky are:
What cities in Kentucky are hiring for Helpdesk Associate jobs? Cities in Kentucky with the most Helpdesk Associate job openings:
Infographic showing various Helpdesk Associate job openings in Kentucky as of May 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $38,778 per year, or $18.6 per hour.
Clinical Service Desk Helpdesk Associate (remote)

Clinical Service Desk Helpdesk Associate (remote)

NTT DATA Services

Bowling Green, KY • Remote

$18.25 - $24.50/hr

Other

Posted 8 days ago


NTT Data rating

7.3

Company rating: 7.3 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

104th of 203 rated it services


Job description

Req ID: 372537

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 

NTT DATA is currently seeking a Clinical Service Desk Helpdesk Associate to join our team in Bowling Green, KY (remote). 

All candidates are required to be shift flexible.  Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. 

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders. 

Responsibilities

  • This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365.
  • All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift. 
  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.
  • Track and document the appropriate comments and close or escalate the incident tickets and related issues in a timely manner.
  • Responsible for driving resolution of incidents on a 24/7 desk.
  • Read text on computer screens for the duration of the shift.
  • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks.
  • Ensure a quiet, private workspace with high speed, wired internet.
  • Travel up to 10% of the time, if required.
  • Lift up to 25 lbs. if needed for equipment setup.
  • Have a working cell phone for manager communication and Two-Factor Authentication. 

Qualifications:

  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education).
  • Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service.

About NTT DATA Services 

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. 

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance. 


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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967