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Online Helpdesk Jobs in Kentucky (NOW HIRING)

CATALIS

Helpdesk Technician

Edmonton, KY · On-site

$17 - $22.75/hr

Join a dynamic team focused on helping municipal governments "Connect and Simplify Municipal Information to help make data-informed decisions." We are a data and service company with the goal of ...

Thrive

Helpdesk Technician

Louisville, KY

$18.25 - $24.75/hr

As a Help Desk Technician, you'll be on the front lines of our customer support experience--providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional ...

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating ...

Varsity Tutors

Technical Writing Tutor

Louisville, KY · Remote

$40/hr

Guides students through writing user manuals, standard operating procedures, technical reports, proposals, and online help documentation. Emphasizes clarity, conciseness, and accuracy in conveying ...

Varsity Tutors

Technical Writing Tutor

Lexington, KY · Remote

$40/hr

Guides students through writing user manuals, standard operating procedures, technical reports, proposals, and online help documentation. Emphasizes clarity, conciseness, and accuracy in conveying ...

Varsity Tutors

Social Networking Tutor

Louisville, KY · Remote

$40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Lexington, KY · Remote

$40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

PSAT Tutor

Louisville, KY · Remote

$40/hr

... online PSAT tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Requires minimum PSAT score of 1390 and proven track record of helping students achieve significant ...

Varsity Tutors

PSAT Tutor

Lexington, KY · Remote

$40/hr

... online PSAT tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Requires minimum PSAT score of 1390 and proven track record of helping students achieve significant ...

Kroger

Online Grocery Pick-Up Clerk

Buckner, KY · On-site

$14 - $16.75/hr

We help feed your future by providing the value and care you need to grow. If you're caring ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Kroger

Online Grocery Pick-Up Clerk

Louisville, KY

$13.75 - $16.25/hr

We help feed your future by providing the value and care you need to grow. If you're caring ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Kroger

Online Grocery Pick-Up Clerk

Burlington, KY · On-site

$14 - $16.50/hr

We help feed your future by providing the value and care you need to grow. If you're caring ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Kroger

Online Grocery Pick-Up Clerk

Owensboro, KY · On-site

$14.75 - $17.50/hr

We help feed your future by providing the value and care you need to grow. If you're caring ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Kroger

Online Grocery Pick-Up Clerk

Murray, KY · On-site

$12.25 - $14.50/hr

We help feed your future by providing the value and care you need to grow. If you're caring ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Kroger

Online Grocery Pick-Up Clerk

London, KY · On-site

$12.75 - $15/hr

We help feed your future by providing the value and care you need to grow. If you're caring ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

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$11

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How much do online helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for online helpdesk in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is an Online Helpdesk job?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Online Helpdesk position, and why are they important?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

What does a typical day look like for someone working in an Online Helpdesk role?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.
More about Online Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Kentucky? The most popular types of Helpdesk jobs in Kentucky are:
What are popular job titles related to Online Helpdesk jobs in Kentucky? For Online Helpdesk jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Online Helpdesk jobs in Kentucky look for? The top searched job categories for Online Helpdesk jobs in Kentucky are:
What cities in Kentucky are hiring for Online Helpdesk jobs? Cities in Kentucky with the most Online Helpdesk job openings:
Online Helpdesk jobs near you

Helpdesk Technician

CATALIS

Edmonton, KY • On-site

$17 - $22.75/hr

Full-time

Medical, Dental, PTO

Posted 20 days ago

Job description

Who We Are
Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, provincial, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.
Join a dynamic team focused on helping municipal governments "Connect and Simplify Municipal Information to help make data-informed decisions." We are a data and service company with the goal of being an Alberta-based technology company recognised across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.
What We Offer
Catalis is a fast-growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, fully paid vacation, and comprehensive health and dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.
This opportunity is based at Catalis' office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!
The Opportunity
The Helpdesk Technician plays a critical role in supporting Catalis' IT infrastructure. This position is responsible for troubleshooting, repairing, and configuring both hardware and software systems. The technician provides technical support to users and assists with the implementation and maintenance of IT projects. Part of this role involves creating and updating documentation pertaining to these responsibilities. The Helpdesk Technician must ensure the smooth operation of computer hardware, networks, and peripherals, acting in accordance with company culture, best practices, and security protocols. A basic understanding of computer networking is required to perform these duties effectively.
This is an onsite position working out of our Edmonton office Monday through Friday.
You will be responsible for supporting the office independently and will be the point of contact for all office related issues.
What You Will Do
  • User Support and Issue Resolution: Helpdesk Technicians are the primary point of contact for user requests received through the Help Desk. Support is offered through various channels, including phone, email, remote access, or in-person assistance. The main objective is to troubleshoot and resolve technical issues efficiently. If an issue cannot be resolved, it is escalated to the appropriate team or supervisor to achieve timely resolution.
  • Hardware and Peripheral Management: This role includes procuring, configuring, and supporting workstations, printers, and other peripherals. The Helpdesk Technician ensures all equipment is properly set up and maintained to meet both organisational standards and user requirements.
  • Asset and Licence Management: Maintaining accurate records for asset management is a key responsibility. This includes tracking hardware inventory and overseeing assigned software licences to ensure compliance with company policies and optimal utilisation of resources.
  • System Maintenance and Security Compliance: The Helpdesk Technician is responsible for conducting routine maintenance, applying software updates, and managing patches on a regular basis. These activities are essential for maintaining system performance and ensuring adherence to established security policies.
  • Account and Access Administration: Creating and managing user accounts, permissions, and access for both internal systems and SaaS applications is a core duty. The Helpdesk Technician ensures users have appropriate access while upholding security standards.
  • Project Participation: The Helpdesk Technician actively participates in helpdesk-related projects as assigned by the supervisor. These projects may involve implementing new technologies, enhancing existing processes, or providing support for broader IT initiatives.
  • Task Management and Efficiency: Effective prioritisation of tasks and time management are crucial for incident resolution. The technician is responsible for ensuring all duties are completed in an organised and timely manner to support overall IT operations.

Requirements
What You Will Need to Succeed
A minimum of 3 years experience in a helpdesk role is required.
Technical Expertise
  • Microsoft 365 Admin Centre and Active Directory: Strong familiarity with Microsoft 365 Admin Centre and Active Directory is required to manage users, groups, and resources effectively within the organisation.
  • Microsoft Intune: Working knowledge of Microsoft Intune is essential for managing devices and policies, supporting secure and efficient administration of endpoints.
  • Office 365 Applications: Proficiency in Office 365 applications is required to support users and maintain productivity tools throughout the organisation.
  • System Imaging and Deployment: Hands-on experience with imaging and deploying laptop and desktop systems is vital for hardware refreshes and new user setups.

Analytical and Problem-Solving Skills
  • Analytical Abilities: Excellent analytical and problem-solving skills are necessary to assess and resolve a variety of technical issues.
  • Technical Issue Diagnosis: Proven ability to efficiently diagnose and resolve technical problems, minimising downtime for users.
  • Hardware and Operating Systems: Solid understanding of computer hardware and both Windows and macOS operating systems is required for effective troubleshooting and user support.

Communication Skills
  • Verbal and Written Communication: Strong verbal and written communication skills are essential for interacting with users, documenting procedures, and collaborating with the IT team.

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected status as required by applicable law.

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