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Help Desk Associate Jobs in Kentucky (NOW HIRING)

Med Center Health

Help Desk Technician

Bowling Green, KY · On-site

$12.39/hr

Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent ... Record, track, and document in the work order software, the help desk request problem-solving ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY

$25 - $31/wk

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent ...

Zones

Help Desk Analyst

Bowling Green, KY

$31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent ...

Ramey-Estep Homes, Inc.

Help Desk Technician

KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Associate's Degree in Information Technology, Computer Science, or a related field from an ...

Ramey-Estep / Re-group

Help Desk Technician

Rush, KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Associate 's Degree in Information Technology, Computer Science, or a related field from an ...

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... Teamwork Our associates are our family, and we provide them the resources and support needed to ...

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

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Help Desk Associate information

See Kentucky salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Kentucky is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Kentucky? The most popular types of Help Desk jobs in Kentucky are:
What are popular job titles related to Help Desk Associate jobs in Kentucky? For Help Desk Associate jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Kentucky look for? The top searched job categories for Help Desk Associate jobs in Kentucky are:
What cities in Kentucky are hiring for Help Desk Associate jobs? Cities in Kentucky with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Kentucky as of May 2026, with employment types broken down into 3% As Needed, 16% Full Time, 79% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $38,778 per year, or $18.6 per hour.
Help Desk Technician

Help Desk Technician

Med Center Health

Bowling Green, KY

$12.39/hr

Full-time

Posted 15 days ago

Med Center Health rating

5.4

Company rating: 5.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

  • Position Summary
    • Under general direction provides technical support to end users with a high degree of customer service, expertise, and timeliness to ensure user productivity and satisfaction.  Investigates and resolves software and hardware problems over the phone, remotely, in person, and/or via email.  Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC hardware, peripherals, printers and other equipment to ensure optimal performance.  
  • Minimum Qualifications
    • Work Experience
      • Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent in a computer related field (OR) two years of related technical experience required (OR) currently enrolled and working towards an associates or bachelor's degree in CS, CIS or closely related field.

    • Education
      • Associate’s degree in CS, CIS, or closely related field preferred.

    • Certifications/Licensure
      • CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or placement.
  • Job Specific Performance Standards
    • The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.
       
      • Field incoming help requests from end users in person, telephone, remotely, and via email in a courteous manner.  Assists in the resolution of user computer, printer, and communication issues among the corporation’s various sites to ensure timely solutions.  Escalate problems (when required) to the appropriately experienced technician and/or other IT Staff member.  As needed, assists other IT staff to resolve end user issues. Triages calls appropriately.  Coordinates problem resolution with the Technical Support Specialists, Network and Systems Admin personnel, Application Analysts and Programmers, and Telecommunications personnel.  Ensures that reported problems are correctly solved before they are closed.  Assists with follow-up calls to ensure users are satisfied and are not having any further problems.  Communicates relevant information between management, peers, and users to facilitate efficient organization performance. Ensures materials, inventory, records, storage, and equipment are properly maintained and neatly stored.
      • Record, track, and document in the work order software, the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.  Follows department procedures related to data protection.  Monitors and restricts access to Classroom 1, the Help Desk, and the Data Center.
      • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet and internally to aid in problem resolution.  Identify and learn appropriate software and hardware used and supported by the organization.  Maintains a working knowledge of Meditech modules.  Troubleshoot and install various computer programs used throughout the organization and know who to contact for unresolved issues.
      • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals when appropriate.  Test fixes to ensure problem has been adequately resolved.  Perform post-resolution follow-ups to help requests.  Perform onsite analysis, diagnosis, and resolution of moderate PC and peripheral problems for a variety of end users, and recommend and implement corrective hardware solutions.  Tracks vendor supplied service parts for equipment under repair; orders parts as necessary via manager; follows corporations established policies regarding the safekeeping and security of equipment under repair, departmental equipment and parts.
      • Monitors operations and performance of IT equipment and systems; with minimal supervision, detects and corrects errors.  Locate and reboot servers as needed and requested.  Tone and punch down lines as needed and/or requested by Network staff.  Continuously monitors and troubleshoots the accuracy of system information to ensure proper results. Insures all Database Analysis (DR Status and HUB Xfer Queue) are performed on a routine basis.  Downloads BAR batches on a daily basis or as instructed.  Informs IT Management of any problems.
      • Instructs end users on the proper usage of peripheral equipment.  Trains/retrains users as necessary on methods, procedures, data input/output, software capabilities, and software interaction to insure maximum system efficiency.
      • Maintains current knowledge of relevant products and support policies in order to provide technically accurate solutions to users.  Instructs users on correcting LCD, PC, and printer malfunctions.  Is capable of and changes LCDs and printers when necessary.  Keeps accurate records of all repairs and informs proper IT staff and management.
      • Participates in team projects that enhance the quality and efficiency of help-desk service.  Rotates in on calls schedule as required by the manager.  Ensures personal pagers, e-mail, phones, etc. are operational.

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