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Entry Level Help Desk Jobs in Kentucky (NOW HIRING)

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Required Qualifications * Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer Support experience. * Strong troubleshooting and problem-solving abilities. * Excellent verbal and ...

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Required Qualifications * Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer Support experience. * Strong troubleshooting and problem-solving abilities. * Excellent verbal and ...

White Lodging

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21.25/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... This is an entry-level hotel leadership role for a hospitality professional who is ready to take ...

White Lodging Careers

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21.25/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... This is an entry-level hotel leadership role for a hospitality professional who is ready to take ...

True North Group LLC.

Entry-Level Sales Agent

Ashland, KY · On-site

$50K - $70K/yr

This is an outside sales position--you'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...

True North Group LLC.

Entry-Level Sales Agent

Glasgow, KY · On-site

$50K - $70K/yr

This is an outside sales position--you'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...

CSI

Network Operations Analyst I

Paducah, KY

The Network Operations Analyst I is an entry-level position responsible for monitoring, supporting ... help desk, or a related technology field; or * Accredited university, college, trade school ...

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Entry Level Help Desk information

See Kentucky salary details

$11

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How much do entry level help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level help desk in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Kentucky?

The most popular types of Help Desk jobs in Kentucky are:

What cities in Kentucky are hiring for Entry Level Help Desk jobs?

Cities in Kentucky with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 20% Part Time, 7% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

WS - IT Help Desk Assistant

Pikeville, KY • On-site

University of Pikeville
Colleges, Universities, and Professional Schools • 51 - 200 employees
Learn more about University of Pikevilleexternal

$8.75/hr

Other

Posted 18 days ago

Job description

IT HELP DESK ASSISTANT
Division: Support Services Department: IT Services Experience: Entry-level
Job Code: FWSITHELPDKAST Supervisor/Reports To: Brittany Mullins
Start Date: 8/25/2026
Work at the IT Helpdesk to gain hands-on experience in troubleshooting, customer service, and professional communication. Ideal for students interested in IT careers and developing practical technical support skills.
Responsibilities and Career Competencies:
  1. Work a helpdesk ticket queue. Respond, effectively communicate, and resolve issues in a timely manner - C, TW, P
  2. Assist student body with utilizing provided IT resources - C, CT
  3. Deploy, implement, and maintain endpoint devices for faculty, staff, and students - T
  4. Work independently and function in a team environment - L, TW, P
  5. Other duties as assigned -

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)
Preferred Skills: Professionalism, patience, people-first attitude, willingness to learn new technologies and customer service skills, strong active listening, attention to detail, organizational skills, time management, written & verbal communication, team orientation, basic computer knowledge, Microsoft Word and Excel.
Computer Skills: Word, Excel, PowerPoint, Social Media and New Technology, troubleshooting hardware and software.
Work Schedule: Monday through Friday between 9am and 4pm.
Work Conditions: Heat, cold, odors/smoke, toxic agents, noise, vibrations, wetness, humidity, dust, machinery, light intensity, electrical currents.
Physical Demands: Keyboarding, reaching, stooping/kneeling, crouching/crawling, pushing/pulling/lifting/carrying up to 50 lbs, climbing, balancing.
Number of Positions: 3-4 students (120 hours total per student; average 20 hours/week)
Pay Rate: $8.75/hour
Location: Armington Learning Center, Basement #009
To Apply: Complete required sections and upload your academic schedule (and practice schedule) along with your resume.
Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age, or disabilities in its programs, activities, hiring, or the admission of students.

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