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Help Desk Manager Jobs in Kentucky (NOW HIRING)

FAT Brands Inc

Help Desk Technician

Lexington, KY · On-site

$40K - $50K/yr

We are looking for a Help Desk Technician to perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to ...

Fazoli's

Help Desk Analyst

Lexington, KY · On-site

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Ability to manage multiple tasks simultaneously. * Willingness to extend skills. * Associate ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY

$25 - $31/wk

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Ability to manage multiple tasks simultaneously. * Willingness to extend skills. * Associate ...

Zones

Help Desk Analyst

Bowling Green, KY

$31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Ability to manage multiple tasks simultaneously. * Willingness to extend skills. * Associate ...

White Lodging Careers

Front Desk Manager

Louisville, KY · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. We are hiring a Front Desk Manager to lead daily front office ...

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

Ramey-Estep / Re-group

Help Desk Technician

Rush, KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Effectively manages financial and physical resources to achieve the mission of RE. * Reports ...

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

Spark by Hilton

Front Desk Manager

Paducah, KY

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Kentucky

Help Desk Manager information

See Kentucky salary details

$32.6K

$72.8K

$108.1K

How much do help desk manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for help desk manager in Kentucky is $72,766.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $86,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Kentucky? The most popular types of Help Desk jobs in Kentucky are:
What are popular job titles related to Help Desk Manager jobs in Kentucky? For Help Desk Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Kentucky look for? The top searched job categories for Help Desk Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Help Desk Manager jobs? Cities in Kentucky with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Kentucky as of July 2026, with employment types broken down into 72% Full Time, 22% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $72,766 per year, or $35 per hour.

Help Desk Technician

FAT Brands Inc

Lexington, KY • On-site

$40K - $50K/yr

Full-time

Posted 25 days ago

Job description

Description:

WHAT WE ARE LOOKING FOR: We are looking for a Help Desk Technician to perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ensuring prompt and efficient resolution. Help Desk Technicians are the primary point of contact for all users of technology seeking technical assistance.


PRIMARY DUTIES AND RESPONSIBILITIES:

· Provide support and resolve technical issues to end users.

· Log and track requests for assistance utilizing approved call-tracking software.

· Maintain lines of communication with technology users and technical staff to communicate the status of problem resolution.

· Triage and escalate level 2, 3, and emergency calls to appropriate technical staff or outside vendor, as necessary.

· Participate in the preparation of procedure manuals and documentation for end-user and help desk reference.

· Track user problem trends and make recommendations for pro-active solutions and improvements to the Help Desk Supervisor.

· Assists in training new help desk personnel by providing backup coverage.

· Prioritize workload based on the severity of issue and customer need.

· Write clear and effective correspondence to technology users as necessary.

· Performs a variety of complicated tasks and performs other duties as assigned.

Requirements:

· Strong verbal and written communication skills, with the ability to communicate effectively with personnel at all levels in the organization employing a high degree of tact and diplomacy to promote a positive image of the department.

· Customer service skills including telephone responsiveness, intermediate typing, and technical troubleshooting skills.

· Possess self-initiative, positive attitude, and ability to work well within a team environment.

· Possess prior experience, training, and the ability to apply problem solving skills to resolve technical issues

· Previous working knowledge in the establishing and accomplishing of departmental/professional goals.

· Working knowledge of PC hardware and software.

· Ability to work flexible shifts.

· Ability to multi-task and prioritize all technical issues that arise.

· Associate degree in an IT related field such as computer information systems.

· Previous work experience in the restaurant industry preferred but not required.


This position is in person, based out of Lexington, Kentucky.

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