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Help Desk Manager Jobs in Kentucky (NOW HIRING)

Thomas More University

IT Help Desk Manager

KY · On-site

Basic Purpose The IT Operations Manager is responsible for leading frontline IT services, including help desk operations, campus event support, printing services, and user technology support. This ...

FAT Brands Inc

Help Desk Technician

Lexington, KY · On-site

$40K - $50K/yr

We are looking for a Help Desk Technician to perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Ability to manage multiple tasks simultaneously. * Willingness to extend skills. * Associate ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY

$25 - $31/wk

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Ability to manage multiple tasks simultaneously. * Willingness to extend skills. * Associate ...

Zones

Help Desk Analyst

Bowling Green, KY

$31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Ability to manage multiple tasks simultaneously. * Willingness to extend skills. * Associate ...

White Lodging Careers

Front Desk Manager

Louisville, KY · On-site

$16.25 - $21.25/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. We are hiring a Front Desk Manager to lead daily front office ...

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

Packsize

Service Desk Manager

Louisville, KY

Become a part of Packsize and help us build Smart Packaging for a Healthy Planet. Packsize is seeking a hands-on and strategic Service Desk Manager to lead our global support team serving core ...

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Help Desk Manager information

See Kentucky salary details

$32.6K

$72.8K

$108.1K

How much do help desk manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for help desk manager in Kentucky is $72,766.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $86,900.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Kentucky? The most popular types of Help Desk jobs in Kentucky are:
What are popular job titles related to Help Desk Manager jobs in Kentucky? For Help Desk Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Kentucky look for? The top searched job categories for Help Desk Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Help Desk Manager jobs? Cities in Kentucky with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Kentucky as of July 2026, with employment types broken down into 72% Full Time, 22% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $72,766 per year, or $35 per hour.

IT Help Desk Manager

Thomas More University

KY • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Core Values

As stewards of Thomas More University, it is expected that your work and contributions to our community will reflect the mission, values, and integrity of the University. We are committed to being a student-ready University and aspire to facilitate an interconnected community of excellence. In doing so, we will foster a sense of responsibility to others, act with respect, tolerance and compassion towards others, and care for God’s creation. Through this engagement, Thomas More University is a thriving and dynamic institution that espouses the values of a Catholic Liberal Arts education committed to the students that we serve today, those that we will serve tomorrow, and the communities our graduates will serve.

Basic Purpose

The IT Operations Manager is responsible for leading frontline IT services, including help desk operations, campus event support, printing services, and user technology support. This role ensures reliable, high-quality technology services for faculty, staff, and students while driving continuous improvement in service delivery, operational efficiency, and user experience. The position plays a key role in advancing institutional effectiveness through process improvement, user education, and service excellence at Thomas More University.

This position supports Thomas More University and Covington Latin School.

Core Values and Competencies

  • Leadership and team development
  • Customer focus and service orientation
  • Analytical thinking and problem-solving
  • Process improvement and operational efficiency
  • Communication and instructional effectiveness
  • Ability to lead change and build cross‑functional partnerships
  • Technological fluency and systems thinking

Key Responsibilities

  • IT Support Operations & Leadership
    • Direct daily operations of the IT help desk, ensuring timely and effective resolution of service requests
    • Manage all computer and device repair activities to ensure equipment is operating effectively
    • Maintain accurate inventory of technology assets, including selection, purchase, deployment, and disposal
    • Lead the development, implementation, and continuous improvement of technical support processes and procedures to ensure consistent, high-quality service delivery
    • Supervise, train, and evaluate help desk staff and student workers
  • User Support, Training, and Documentation
    • Coordinate user support services for desktops, laptops, peripherals, and other campus technologies
    • Support instructional technology and equipment, including classroom systems and faculty technology needs with the exception of specialized equipment or software
    • Assist with maintaining security and access management by complying with University policy and best practices, manage requests for technological access, distribute user credentials, and troubleshoot issues as needed
    • Create and publish user-facing materials to support self-service and effective technology use
    • Support student and employee onboarding and continuous learning related to institutional technologies
    • Develop and maintain knowledge base content, support documentation, and help desk scripts
    • Coordinate and deliver end-user training in partnership with campus stakeholders
  • Event & Campus Technology Support
    • Coordinate and support technology needs for campus events, including setup, troubleshooting, and on-site or on-call assistance
    • Collaborate with event organizers and campus partners to ensure successful execution of technology-supported events
    • Manage scheduling and prioritization of event-related IT support resources
  • Printing Services Management
    • Oversee campus printing services, including printer fleet coordination, vendor relationships, maintenance, and user support
    • Ensure reliable and secure printing solutions aligned with institutional needs
  • Process Improvement & Service Excellence
    • Identify and implement opportunities to streamline operations and enhance the user experience
    • Apply IT service management best practices
    • Contribute to institutional initiatives related to service quality, effectiveness, and digital transformation
    • Serve as a liaison between IT and campus departments to ensure alignment of services and expectations
    • Collaborate with IT teams on system implementations, upgrades, and support transitions
    • Serve on Event Logistics Team and Space Utilization Committee
    • Other duties as assigned
  • This position operates in a collaborative campus environment and may require occasional evening or weekend work to support critical system needs or campus initiatives

Education, Specialized and/or Technical Knowledge Requirements

  • Bachelor’s degree in Information Technology, Information Systems, or related field
  • 3–5 years of experience in IT support services or help desk operations
  • Demonstrated experience supervising staff or leading teams
  • Strong understanding of customer service in a technology environment
  • Experience with ticketing systems and knowledge management tools
  • Excellent communication and interpersonal skills
  • Experience developing user training materials or programs

Physical Job Requirements

Tools and Equipment Used

  • Personal computer, copier, phone and other typical office equipment

Travel

  • Minimal – less than 5% of the time

Physical & Mental Demands

  • Frequently required to sit at/in a desk/vehicle for long period of time
  • Ability to work at a computer terminal for extended periods of time
  • Digital dexterity and hand/eye coordination in operation of all assigned equipment
  • Ability to speak to and hear employees/students via phone or in person
  • Body motor skills sufficient to enable incumbent to move around all areas of the campus
  • Ability to analyze data and other reports and make recommendations
  • Mental requirements include: compare, decide, direct, problem solve, analyze, instruct, interpret