ZipRecruiter

Log In

1

Help Desk Manager Jobs in Edgewood, KY (NOW HIRING)

Pomeroy

Help Desk Technician

Hebron, KY · On-site

$19.25 - $26/hr

Interfaces with team members, management, and customers in reference to customer service issues ... Experience working with and skilled in the use of help desk software Other Qualifications

New

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Management skills • Experience with ticketing systems • Must be able to work in a fast paced ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Management skills · Experience with ticketing systems · Must be able to work in a fast paced ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

Funcom Inc

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle, cleaned to ...

FUN.com, Inc.

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Description Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle ...

Encore Technologies

Service Desk Analyst

Cincinnati, OH · On-site

$19/hr

Incident management, request fulfillment, access management, problem management, and knowledge ... Collaborate with service desk co-workers through inclusion * Be present and participate in ongoing ...

Posted today

Encore Talent Solutions

IT ServiceDesk Agent

Cincinnati, OH · On-site

$16.25 - $21/hr

Incident Management * Request Fulfillment * Access Management * Problem Management * Knowledge ... Previous experience in a customer service, help desk, service desk, or technical support ...

ChenMed, LLC

Front Desk Supervisor

Cincinnati, OH · On-site

$16.25 - $21/hr

Front Desk Ambassador : * Helping patients in and out of their vehicles * Opening the door ... Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ...

US Tech Solutions

Onsite Support Analyst

Florence, KY · On-site

... per help desk procedures and allocated timelines • Escalate unresolved incidents and service ... Asset Management database with updates related to the assigned hardware • Perform hardware and ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Edgewood, KY

Help Desk Manager information

See Edgewood, KY salary details

$37K

$82.6K

$122.8K

How much do help desk manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for help desk manager in Edgewood, KY is $82,604.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Edgewood, KY?

The most popular types of Help Desk jobs in Edgewood, KY are:

What job categories do people searching Help Desk Manager jobs in Edgewood, KY look for?

The top searched job categories for Help Desk Manager jobs in Edgewood, KY are:

What cities near Edgewood, KY are hiring for Help Desk Manager jobs?

Cities near Edgewood, KY with the most Help Desk Manager job openings:

Help Desk Manager jobs near you

Help Desk Technician

Saint Ursula Academy

Cincinnati, OH

$18 - $20/hr

Full-time

Posted 10 days ago

Job description

Help Desk Technician

Mission:
Saint Ursula Academy is a vibrant educational community founded on the strength of our Catholic faith and Ursuline values. Saint Ursula Academy promotes academic excellence and fosters a welcoming, respectful, and diverse community. Saint Ursula Academy graduates women filled with faith, integrity, and courage, ready to make a positive impact in the world.
Job Summary:
The Help Desk Technician is responsible for assisting the Chief Technology Resource Officer (CTRO) and associated Technology Team in the planning, implementing, and managing of technology at Saint Ursula Academy. The position is responsible for first-level problem determination, problem/incident recording, problem resolution, and problem escalation. Provide technical software, hardware, and network problem resolution to all personal computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; communicate technical solutions in a courteous, professional manner; provide one-on-one end-user training as needed; assist other technology personnel; troubleshoot printer problems; escalate more complex end-user problems as needed; and conduct hardware and software inventory database maintenance and reporting.
Responsibilities/Duties:
  • Support the mission as described in the mission, vision, and core values statements of Saint Ursula Academy.
  • Works cooperatively with other personnel and departments to ensure a welcoming environment for students, parents and visitors to the school.
  • The Help Desk Technician fields Help Desk calls from users and creates the initial record of the request; resolves end-user problems; escalates requests as necessary.
  • Troubleshoot and resolve computer and printer hardware and software problems.
  • Install new software on users' computers. Provide basic technology training and guidance to faculty, staff and students.
  • Assist with inventory management by maintaining accurate records of IT equipment and software licenses.
  • Clean, modify, and repair hardware including laptop computers, desktop computers, monitors, keyboards, printers, etc. (*repair at the Technology Team’s discretion).
  • Setup and teardown audio-visual equipment in support of events.
  • Provide good customer service to end-users in person, via phone calls, or emails.
  • Provide first-level contact and problem resolution for all users with hardware, software, and application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Assists with user accounts, passwords, permission, and access.
  • Provide accurate and timely logging of problems and resolutions for problems in the Help Desk problem management database.
  • Obtains and conveys concise problem information for external and internal service personnel.
  • Escalate problems as appropriate following help desk procedures.
  • Act as a liaison between customers and internal support staff to ensure accurate problem interpretation.
  • Maintain communications with customers during the problem-resolution process.
  • Review and update Help Desk documentation as assigned.
  • Reviews and recommends modifications to procedures with CTRO.
  • Perform other duties as assigned.
Education/Experience:
  • Requires a High School Diploma.
  • One to three years experience in IT support.
  • Possess or is willing to obtain a CompTIA A+ certification within 12 months.
  • Possess or is willing to obtain a Dell Certified Technician certification within 12 months.
  • Google Workspace experience or certification preferred.
Knowledge, Skills amp; Abilities:
  • Strong customer service skills and professionalism are required.
  • Patiently work with nontechnical users.
  • Experience with educational institutions preferred.
  • Knowledge of computer hardware and software, wireless networks amp; portable electronic devices.
  • Basic networking and Wi-Fi trouble shooting.
  • Experience in computer hardware and software troubleshooting.
  • Proficient with Windows 10 and 11, Google GSuite, and Microsoft Office applications.
  • Ability to diagnose a problem rather than simply follow a script.
  • Ability to quickly learn the use of other school-related software.
  • Active listener with excellent interpersonal, oral and written communication skills.
  • Able to prioritize work daily in order to meet critical deadlines.
  • Able to work in a busy office environment, demanding high levels of concentration while inputting, checking and making calculations, while also coping with frequent interruptions, e.g. responding to staff/customer inquiries with minimal re-work.
Physical Requirements:
  • Must be able to sit for prolonged periods in front of a computer.
  • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs.), bending, standing, climbing or walking.

Apply