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Help Desk Manager Jobs in Cunningham, KY (NOW HIRING)

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Salary: $35,000 per yearResponsibilities of Front Desk Manager Include:Responsible for the ... Assist in the budgeting process and help to ensure compliance.Participate in daily and weekly ...

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

Hilton Worldwide Holdings

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

New

Spark by Hilton

Front Desk Manager

Paducah, KY

$35K/yr

Paducah, KY We are seeking a friendly, energetic and dependable Front Desk Manager to join our team ... help to ensure compliance. * Participate in daily and weekly revenue meetings giving input and ...

Nordic

Desk Side Analyst (Paducah, KY)

Paducah, KY

$20 - $27.50/hr

Job Summary The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware ... Manage/repair all technology hardware including but not limited to computers, printers, and ...

Nordic

Desk Side Analyst (Paducah, KY)

Paducah, KY · On-site

$20 - $27.50/hr

Job Summary The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware ... Manage/repair all technology hardware including but not limited to computers, printers, and ...

Paducah Riverfront Hotel

Front Desk Agent

Paducah, KY · On-site

$14 - $17.75/hr

As a Front Desk Agent , you'll not only be the person they rely on to handle transactions, offer ... Help them with anything from bill issues to local knowledge, and loop in management when necessary

Paducah Riverfront Hotel

Front Desk Agent

Paducah, KY · On-site

$14 - $17.75/hr

As a Front Desk Agent , you'll not only be the person they rely on to handle transactions, offer ... Help them with anything from bill issues to local knowledge, and loop in management when necessary

Paducah Riverfront Hotel

Front Desk Agent

Paducah, KY · On-site

$14 - $17.75/hr

As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer ... Help them with anything from bill issues to local knowledge, and loop in management when necessary ...

LifeWise Academy

Volunteer

Paducah, KY · On-site

... classroom management (as needed or directed) * Assist the teacher(s) with students who behave ... desk (away from other students) if the inappropriate behavior continues * Help with classroom ...

LifeWise Academy

Volunteer

Benton, KY · On-site

... classroom management (as needed or directed) * Assist the teacher(s) with students who behave ... desk (away from other students) if the inappropriate behavior continues * Help with classroom ...

Drury Hotels

Guest Service Agent

Paducah, KY

$14.75 - $18.75/hr

Serve as the happy, helpful face of our hotel to guests entering and departing our front door ... Perform front desk related functions, which include checking guests in and out, promoting company ...

Drury Hotels Company, LLC

Guest Service Agent

Paducah, KY · On-site

$14.75 - $18.75/hr

Serve as the happy, helpful face of our hotel to guests entering and departing our front door ... Perform front desk related functions, which include checking guests in and out, promoting company ...

Drury Hotels Company, LLC

Guest Service Agent

Paducah, KY · On-site

$14.75 - $18.75/hr

Serve as the happy, helpful face of our hotel to guests entering and departing our front door ... Perform front desk related functions, which include checking guests in and out, promoting company ...

Fast Pace Health

Clinical Tech. (Medical Assistant)

Martin, TN · On-site

$15.25 - $19.50/hr

We will help you grow your clinical competencies, and can offer you a rewarding career path. We ... Perform other duties as assigned by management. Secondary: * Assist with clerical work such as ...

Fast Pace Health

Clinical Tech. (Medical Assistant)

Martin, TN · On-site

$15.25 - $19.50/hr

We will help you grow your clinical competencies, and can offer you a rewarding career path. We ... Perform other duties as assigned by management. Secondary: * Assist with clerical work such as ...

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Cunningham, KY

Help Desk Manager information

See Cunningham, KY salary details

$34.7K

$77.6K

$115.3K

How much do help desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk manager in Cunningham, KY is $77,623.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,100.00 and $92,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What cities near Cunningham, KY are hiring for Help Desk Manager jobs?

Cities near Cunningham, KY with the most Help Desk Manager job openings:

Help Desk Manager jobs near you

Front Desk Manager

Spark by Hilton

Paducah, KY • On-site

$35K/yr

Full-time

Posted 28 days ago

Spark by Hilton rating

4.5

Company rating: 4.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

97th of 108 rated hotels

Job description

Paducah, KYWe are seeking a friendly, energetic and dependable Front Desk Manager to join our team of professionals! The scope of this position is to oversee the front office operations while ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.Salary: $35,000 per yearResponsibilities of Front Desk Manager Include:Responsible for the interviewing, hiring, counseling and evaluation of all front office and reservations staffTraining, evaluating and scheduling of Guest Service RepresentativesSupervise reservations, group information and functionsResponsible for the weekly forecasting of rooms and revenue for all hotel departments.Assist in the budgeting process and help to ensure compliance.Participate in daily and weekly revenue meetings giving input and informationRegisters guest into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and proceduresRespond to guest requests promptly Resolves minor guest complaints to the satisfaction of the customer Confirms guest reservations or coordinates with reservationsMaintains the budget for the front desk by proper scheduling and ordering of appropriate office products as needed and budgeted forAssists in the interviewing and hiring of GSRs by screening applications, preparing behavioral interview questions, employment screening, reference checks and participating in the interview and follow up interview process.Prepare accurate and timely GSR evaluations and provide consistent feedback to GSRs performanceEnsure GSR behavior is abiding to employee handbookMentor, train and maintain consistency in knowledge of front office operations.Implement new programs and policiesSpearhead and direct guest service action plansCommunication with the revenue manager for revenue strategiesMonitor selling strategies as communicated with the revenue managerMaintain department budgeted goals and expensesBalance sales dailyAnswer and assist with inquiries pertaining to hotel servicesAssist in scheduling and facilitating classes for all new hotel hiresSkills:Exceptional people/interactive skillsLeadership/Supervisory abilitiesStrong communication skills and processesCapability of utilizing operating systems and computersPossess high level of energy, creativity and enthusiasm Excellent oral and written skills and communicationsEducation / Experience:High school diploma or equivalentMinimum of 3 years of guest service experienceMinimum of 2 years of management experienceCompetent knowledge of all functions of the job with or without reasonable accommodations

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