Virtual Help Desk Jobs in Kentucky (NOW HIRING)

Kentucky Educational Television, (KET) has the following full-time position opening in Lexington, Kentucky:
Used by more than two million people each week, KET is Kentucky’s only statewide media organization, and broadcasts into 8 states and 10 media markets, along with providing live and on-demand streaming services. In addition to offering high-quality PBS programming, KET annually produces hundreds of hours of award-winning local productions and creates nationally recognized educational resources.
This is a unique opportunity to work with an outstanding, respected, and trusted public media team, and to support a wide variety of public affairs and general productions, including Kentucky’s only nightly statewide news program, six locally produced series, and ongoing special programs.
The individual selected for this role will support information technology systems by delivering robust and reliable IT operations for KET’s business and broadcast services providing excellent user experiences and organizational impact.
KET’s facilities are located in beautiful “horse country” with a thriving community that offers affordable living, outstanding educational opportunities, and world class sporting events. This is an opportunity to join an excellent Technology team and to become a part of and grow with one of the most respected public media organizations in the country.
Our ideal Candidate will:
Provide support for the installation, operation, maintenance, and troubleshooting of IT systems, including infrastructure components, hardware and software, virtual environments, network equipment, cabling, VPN connectivity, video streaming systems, and other network-related technologies.
Assist with the administration and support of VMware, Hyper-V, Microsoft Active Directory, Microsoft Server environments, Microsoft 365, backup systems, cloud-based services, Linux environments, and IP networking systems.
Perform routine monitoring of network, server, and desktop systems. Identify, troubleshoot, and resolve common technical issues, escalating more complex issues to senior IT staff when appropriate.
Assist in maintaining network and endpoint security measures, including antivirus, malware protection, patch management, and security best practices.
Work closely with Broadcast Engineering, Web Development, and Production staff to support technology needs and improve workflows.
Maintain accurate records related to asset management, hardware deployments, system documentation, software licensing, IP addressing, standard operating procedures, and IT inventory.
Provide end-user support, deployment, setup, troubleshooting, and training for PC and Mac devices including desktops, laptops, tablets, and mobile devices. Respond to help desk requests in a timely and professional manner. Document issues, resolutions, and recurring problems within the help desk system.
Successful applicants will have the following minimum qualifications, skills, and experience:
Associate’s degree in Information Technology, Computer Science, Network Administration, Cybersecurity, or a related field preferred. 1–2 years of IT support, help desk, desktop support, or system administration experience, or an equivalent combination of education, training, internships, certifications, and experience.
Basic knowledge of Microsoft Windows desktop and server operating systems, Microsoft 365 and Office applications, Active Directory user and computer administration, Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, and switching), endpoint security and cybersecurity best practices and hardware troubleshooting and device deployment.
 
Strong customer service orientation and desire to help users solve technical problems. Demonstrated troubleshooting ability, attention to detail, and willingness to learn new technologies.
Ability to prioritize work, manage multiple tasks, and follow established procedures. Strong written, verbal, and interpersonal communication skills with both technical and non-technical users.
Ability to work independently on routine tasks while collaborating effectively with team members.
Moderate physical activity is required, including climbing ladders, handling of average-weight objects up to 70 pounds or standing and/or walking for more than four (4) hours per day.
Must be available on a flexible schedule and for weekend and overnight travel. Must maintain a professional demeanor and appearance always.
Preferred qualifications:
Experience with virtualization technologies such as VMware or Hyper-V, Veeam backup systems, Linux environments, advanced networking, and broadcast systems.
Working with KET has its benefits!
KET offers a creative, engaging work environment with opportunities to collaborate and advance professionally.  Additionally, employees are offered paid time off, several health insurance plan selections, and retirement savings options.
Connect with us now by applying at www.ket.org/jobs, and please send questions to jobs@ket.org.
We are an Equal Opportunity Employer.
 

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