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Virtual Help Desk Jobs in Kentucky (NOW HIRING)

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Virtual Help Desk information

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$10

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How much do virtual help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual help desk in Kentucky is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Kentucky? The most popular types of Help Desk jobs in Kentucky are:
Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,846 per year, or $19.2 per hour.

Internal Sales Consultant

DPL Financial Partners

Louisville, KY • On-site

Full-time

Re-posted 24 days ago

Job description

Job Title: Internal Consultant
Work Location: Onsite, Hybrid, Remote
Employment Type: Full Time
Reports to: Vice President
Role Overview: DPL Financial Partners is seeking a highly motivated Internal Consultant to drive adoption of the DPL platform across registered investment advisor (RIA) firms. This role is designed for a high-energy sales professional who thrives in a performance-driven environment and is motivated by activity, pipeline development, and closing business.
The Internal Consultant plays a critical role in expanding DPL's reach by engaging advisors daily, demonstrating the value of the platform and tools, and converting conversations into platform adoption and annuity business.
Success in this role requires consistent daily advisor engagement, strong consultative selling skills, and the ability to effectively deliver platform and product demonstrations.
This position is ideal for someone who enjoys high activity levels, building relationships with financial advisors, and helping firms modernize their insurance and annuity strategies.
Key Responsibilities
Drive Advisor Engagement & Platform Adoption
  • Proactively engage financial advisors daily through outbound calls, meetings, and virtual presentations.
  • Conduct platform and tools demonstrations that showcase DPL's technology, analytics, and annuity solutions.
  • Educate advisors on how to incorporate commission-free annuities into fee-based practices.

Meet Activity and Production Expectations
  • Achieve or exceed monthly sales and platform adoption goals.
  • Maintain consistent daily outreach activity levels to advisors within assigned territory.
  • Schedule and conduct a targeted number of platform demos and advisor meetings each week.
  • Build and maintain a strong sales pipeline through disciplined prospecting and follow-up.

Deliver Consultative Sales Conversations
  • Understand advisor business models, client demographics, and portfolio strategies.
  • Position DPL as a strategic partner to help firms modernize insurance and annuity solutions.
  • Identify opportunities to support advisors with education, case design, and implementation.

Manage Territory and Pipeline
  • Maintain accurate pipeline, activity tracking, and opportunity management within Salesforce.
  • Prioritize opportunities to maximize conversion and advisor engagement.
  • Partner with External Consultants and sales leadership to drive territory growth and strategic initiatives.

Support Advisor Success
  • Lead onboarding calls and training sessions for new member firms.
  • Provide ongoing education on DPL tools, resources, and carrier solutions.
  • Attend industry events and conferences to expand advisor relationships and brand awareness.

Qualifications
  • Bachelor's degree from an accredited college or university.
  • 3-5 years of sales experience in financial services, FinTech, insurance, annuities, or asset management.
  • Experience working with Registered Investment Advisors (RIAs) preferred.
  • Demonstrated success in high activity, goal-oriented sales environments.
  • Strong presentation and communication skills with the ability to lead platform and product demonstrations.
  • Experience using CRM tools such as Salesforce.
  • Familiarity with structured sales methodologies (SPIN, Sandler, Solution Selling, etc.) is a plus.
  • Life insurance license preferred (or willingness to obtain).

What Success Looks Like
  • Consistently maintain high daily advisor engagement levels
  • Deliver compelling platform and tools demonstrations
  • Build strong advisor relationships that drive platform adoption and annuity production
  • Maintain a disciplined pipeline and activity cadence
  • Thrive in a fast-paced, high-performance sales culture

Travel
  • Approximately 10% travel for industry conferences, firm visits, and internal meetings.

Work Environment
  • This position may be performed onsite, hybrid, or remotely depending on location. The role requires extended periods of working on a computer and participating in virtual meetings.

Physical Requirements and Working Conditions: While performing the duties of this Job, the employee will be required to sit or utilize standing desk while working on computer for long periods of time. The employee may occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is representative of what an employee encounters while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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