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Virtual Help Desk Jobs in Kentucky (NOW HIRING)

Stefanini Group

Deskside Technician I

Owensboro, KY · On-site

$20 - $25.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual trainings as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Deskside Technician I

Owensboro, KY · On-site

$20 - $25.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual trainings as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Deskside Technician I

Owensboro, KY · On-site

$20 - $25.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual trainings as well. Why we're different * Brazilian and privately owned company;

CACI International Inc.

$68 - $144/hr

User Support:** Serve as Tier I help desk support, leveraging your Intelligence Community ... Facilitate virtual training sessions for remote users* Provide software demonstrations to ...

Edgewaterit

$65 - $90/hr

... virtual desk expertise (related to equipment connectivity for computing customer). * Work Shift work to cover 24/7 enviroment * Ability to type 35 WPM Desired * 6 months of customer help desk ...

Koniag Services, Inc.

$110 - $140/hr

Familiarity with ServiceNow Virtual Agent and AI Search capabilities and their integration with the ... desk environment. * Knowledge of ServiceNow reporting, dashboards, and Performance Analytics ...

CrossCountry Mortgage, LLC

$95 - $115/hr

At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move ... in-person and virtual communications. This role meets turn times and maintains customer ...

RKD Group

$80 - $100/hr

Collaborate with the Help Desk team to ensure timely provisioning and deprovisioning of assets ... Experience conducting physical and virtual asset audits * Excellent organizational skills and ...

Sienna Systems

$70 - $75/hr

You will be the person who keeps the physical and virtual infrastructure running: servers ... Working knowledge of incident management tools and help desk software applications * Familiarity ...

Beneficial HR

$60 - $90/hr

So, what does Help Desk Support Do? We are looking for a Systems Engineer to help build out ... as virtual environments built on Citrix and VMware Support services for Microsoft-related ...

Colsa

$70 - $100/hr

Administer and maintain SharePoint and help desk ticketing systems. * Troubleshoot and resolve end ... Provide technical support for briefings, presentations, video teleconferences (VTCs), and virtual ...

Alphastaff 3, Inc.

$115 - $120/hr

Lead Infrastructure and Help Desk teams, fostering a culture of accountability, service excellence ... The role may require participation in virtual or in‑person meetings, coordination with vendors ...

Cenergistic

Energy Specialist

Lexington, KY · On-site

$60 - $85/hr

Help desk or technical support * Military leadership * Teaching or educational administration ... Time is divided between client site visits, remote work, virtual meetings, data analysis, report ...

The Guthrie Clinic

$70 - $100/hr

... virtual care platform, partner hospital environments, and The Guthrie Clinic's (TGC) internal ... Experience working with an IT help desk, NOC or clinical support center environment. * Demonstrated ...

Communities In Schools

$120 - $180/hr

Lead the development and growth of the CIS Connect virtual community, fostering peer collaboration, knowledge sharing, and continuous learning among CISDM data administrators. * Lead Help Desk ...

Optim Orthopedics

$65 - $90/hr

Provide in person or virtual coverage during staffing gaps, high volume periods, or training ... desk and RCM staff coverage plans to help ensure adequate coverage at all locations. Act as a point ...

Cantina, Inc.

$150 - $170/hr

... tooling (help desk platform, macros, self‑serve/FAQ content) is needed to keep up. What We're ... virtual currency/credits, or digital‑goods business. Direct, hands‑on experience actually ...

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Virtual Help Desk information

See Kentucky salary details

$10

$19

$28

How much do virtual help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual help desk in Kentucky is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.39 per hour, depending on experience, location, and employer.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Kentucky?

The most popular types of Help Desk jobs in Kentucky are:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 20% Part Time, 7% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $39,846 per year, or $19.2 per hour.

Deskside Technician I

Stefanini Group

Owensboro, KY • On-site

$20 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
 
What will you do?
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network


 
What do you need to succeed?
  • 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
  • Experience troubleshooting and replacing hardware on Lenovo PCs
  • Experience using Active Directory
  • Experience supporting Microsoft Office 2007,  Microsoft Office 2016  including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
  • Experience troubleshooting wireless connectivity issues
  • Quality Customer Service skills
  • VPN experience.
  • Experience with basic hardware printer support
  • Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
  • Must be willing to work either of these shift hours: 
    • Monday – Friday: 2:00 PM – 11:00 PM 
    • Thursday – Friday: 7:00 AM – 4:00 PM & Saturday – Sunday: 6:00 PM – 6:00 AM

What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
 
Why we're different 
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making.
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Education:OtherEmployment Type: FULL_TIME

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