Remote Help Desk Jobs in Kentucky (NOW HIRING)

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.
Job Description:
Job Summary
Responsible for implementing, configuring, and supporting LAN, WAN, wireless, and network security systems. Provides independent troubleshooting of network issues, executes planned changes, and maintains network availability in alignment with organizational standards. Ensures accurate documentation of network activities, configurations, and incident responses. Collaborates with peers, vendors, and cross-functional teams to deliver reliable network operations and support project initiatives.
Essential Functions
• Interfaces with help desk and support technicians to resolve and document network and telecommunication issues.
• Monitors and maintains network and phone systems to ensure availability and resolve issues promptly.
• Configures and monitors secure remote access for end users and vendors.
• Coordinates and implements network and telecommunication upgrades, updates, and installations.
• Documents and maintains network topology, diagrams, and technical information.
• Identifies and recommends technology or operational improvements.
• Serves as a technical resource and maintains positive communication with users and clients.
• Provides on-call and after-hours technical support as needed.
• Performs other duties as assigned.
Education Requirement: Bachelor's degree
Experience Requirement: 2+ years of experience
An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.
Certifications & Licensures: N/A
Working Conditions
A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)
D. Standing or walking with objects up to 25lbs: 1. Never
E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)
F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never
G. Repetitive motion: 3. Intermittent (10% - 50% of the time)
H. Working at heights above 4 feet: 1. Never
I. Working in confined spaces: 1. Never
J. Risk of injuries from use of equipment on the job: 1. Never
K. Job-related travel: 2. Occasional (< 10% of the time)
L. Loud noises: 1. Never
M. Temperature extremes: 1. Never
N. Hazardous chemicals and fumes including waste: 1. Never
O. Radiation: 1. Never
P. Burns: 1. Never
Q. Cuts/Punctures: 1. Never
R. Bloodborne/airborne pathogens: 1. Never
S. Recombinant DNA or viral vectors: 1. Never
T. Combative/violent people: 1. Never
U. Animal handling (including carcasses): 1. Never
V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A
Physical Demands
This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.
Department:
Information Svcs & Technology
Shift:
Time Type:
Full time
Address:
2440 Carter Avenue
City, State:
Morehead, Kentucky