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Remote Help Desk Jobs in Kentucky (NOW HIRING)

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

This position is 100% remote, working Monday-Friday 9am-6pm EST. The pay for this role is $17/hr. General Function: The Service Desk Analyst I will provide first line support for clients. Will be ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

This position is 100% remote, M-F 11am-8pm EST with a pay of: $17/hr. General Function: The Service Desk Analyst I will provide first line support for clients. Will be responsible for following ...

UK St Claire

Network Engineer

Morehead, KY · On-site +1

Essential Functions • Interfaces with help desk and support technicians to resolve and document ... remote access for end users and vendors. • Coordinates and implements network and ...

King's Daughters

Network Engineer

Morehead, KY · On-site +1

Essential Functions • Interfaces with help desk and support technicians to resolve and document ... remote access for end users and vendors. • Coordinates and implements network and ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltime IT Application Support Specialist will be responsible for investigating and troubleshooting ...

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Remote Help Desk information

See Kentucky salary details

$11

$20

$29

How much do remote help desk jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote help desk in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Kentucky? The most popular types of Help Desk jobs in Kentucky are:
What are popular job titles related to Remote Help Desk jobs in Kentucky? For Remote Help Desk jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Kentucky look for? The top searched job categories for Remote Help Desk jobs in Kentucky are:
What cities in Kentucky are hiring for Remote Help Desk jobs? Cities in Kentucky with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Kentucky as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.
Service Desk Analyst Level 1

Service Desk Analyst Level 1

Pomeroy

Hebron, KY • Remote

$17/hr

Full-time

Posted 9 days ago

Job description

This position is 100% remote, working Monday-Friday 9am-6pm EST. The pay for this role is $17/hr.

General Function:

The Service Desk Analyst I will provide first line support for clients. Will be responsible for following standard processes and be required to document and resolve technical issues relating to hardware, software, network, or general computer usage.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

  • Provide exceptional and professional customer service to our clients
  • Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool
  • Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
  • Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
  • As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or resolver groups
  • Collaborate effectively with other service desk team members
  • Participate in ongoing training for service desk operations
  • Work on projects or tasks assigned by leadership
Required Skills:

Basic Qualifications

  • High school diploma or G.E.D.
  • One or more years of technical training in computer support preferred
  • Two or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer related problems
  • Experience working with company escalation policy

Other Qualifications

  • Interpersonal skills to interact with customers and team members
  • Good communication skills
  • Organization skills to balance and prioritize work
  • Analytical and problem-solving skills
  • Ability to work in a remote team environment

As a condition of eligibility to work remotely, Pomeroy requires:

1. Access to high-speed internet with a minimum 15 Mbps download speed and minimum 15 Mbps upload speed.

2. A dedicated work area that is free from distraction and allows security for customer/client information.

3. Use of Pomeroy/client issued desktops/laptops only. Personally owned peripheral devices (monitors, keyboards, mouse, etc.) may be used, providing they are compatible with Pomeroy's equipment.

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