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Weekend Help Desk Jobs in Kentucky (NOW HIRING)

Fazoli's

Help Desk Analyst

Lexington, KY · On-site

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical ... weekends · Ability to multi-task and prioritize all technical issues that arise. · Associate ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical ... weekends · Ability to multi-task and prioritize all technical issues that arise. · Associate ...

FAT Brands Inc

Help Desk Technician

Lexington, KY · On-site

$40K - $50K/yr

We are looking for a Help Desk Technician to perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ...

Quantam

Help Desk Technician (2nd Shift)

Frankfort, KY · On-site

$17.25 - $23.50/hr

We are currently seeking a Help Desk Technician (2nd Shift). Candidates must be able to work onsite in Frankfort, KY. Overview: Kentucky State Police Information Technology Branch is seeking ...

Thomas More University

IT Help Desk Manager

KY · On-site

... evening or weekend work to support critical system needs or campus initiatives Education ... help desk operations * Demonstrated experience supervising staff or leading teams * Strong ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst : The requirements below are representative of the knowledge, skill, and/or ability required.

Zones LLC.

Help Desk Analyst

Bowling Green, KY

$25 - $31/wk

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst : The requirements below are representative of the knowledge, skill, and/or ability required.

Zones

Help Desk Analyst

Bowling Green, KY

$31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst : The requirements below are representative of the knowledge, skill, and/or ability required.

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

SPARKSTA LLC

Help Desk / Technology Analyst

Louisville, KY · On-site

$25 - $30/hr

We offer a collaborative environment, strong growth opportunities, and the chance to help shape the direction of both our client environments and our company. If you want hands-on cloud engineering ...

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All JobsHelp Desk JobsWeekend Help Desk JobsWeekend Help Desk Jobs in Kentucky

Weekend Help Desk information

See Kentucky salary details

$10

$19

$28

How much do weekend help desk jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for weekend help desk in Kentucky is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.39 per hour, depending on experience, location, and employer.

What are Weekend Help Desk jobs?

Weekend Help Desk jobs involve providing technical or customer support during the weekend, usually outside of regular business hours. Employees in these positions assist users with troubleshooting computer systems, software, or other technology-related issues via phone, email, or chat. The primary goal is to resolve problems quickly to minimize downtime, ensuring that customers or staff have the support they need at all times. Weekend Help Desk roles are common in organizations that require 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as a Weekend Help Desk professional, and why are they important?

To thrive as a Weekend Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and typically a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Excellent communication, patience, and problem-solving skills help you effectively support users and handle stressful situations. These skills ensure timely, effective technical support during critical weekend hours when resources may be limited.

What is the difference between Weekend Help Desk vs Weekend IT Support Specialist?

AspectWeekend Help DeskWeekend IT Support Specialist
CredentialsBasic certifications (CompTIA A+, Network+)Similar certifications, sometimes more specialized
Work EnvironmentHelp desk or call center, remote or on-siteTechnical support, on-site or remote, often in corporate settings
Employer & IndustryIT service providers, tech companies, internal support teamsIT departments, managed service providers, corporate environments
Search & Comparison IntentLooking for weekend tech support rolesSeeking specialized IT support roles on weekends

Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.

What are the typical challenges faced by a Weekend Help Desk professional, and how can they be managed effectively?

Weekend Help Desk professionals often encounter unique challenges, such as handling urgent technical issues with limited in-house support or accessing specialized resources that may only be available during regular business hours. Effective communication and thorough documentation become especially important to ensure seamless handoff between weekend and weekday teams. Proactively familiarizing yourself with escalation protocols and self-service resources can help resolve issues efficiently. Additionally, strong time management and adaptability skills can help you juggle multiple requests and maintain high-quality service during busy weekend periods.
What are the most commonly searched types of Help Desk jobs in Kentucky? The most popular types of Help Desk jobs in Kentucky are:
What are popular job titles related to Weekend Help Desk jobs in Kentucky? For Weekend Help Desk jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Weekend Help Desk jobs in Kentucky look for? The top searched job categories for Weekend Help Desk jobs in Kentucky are:
What cities in Kentucky are hiring for Weekend Help Desk jobs? Cities in Kentucky with the most Weekend Help Desk job openings:
Weekend Help Desk jobs near you
Infographic showing various Weekend Help Desk job openings in Kentucky as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,846 per year, or $19.2 per hour.
Help Desk Analyst

Help Desk Analyst

Fazoli's

Lexington, KY • On-site

$17.25 - $23.75/hr

Other

Posted 19 days ago

Fazoli's rating

4.7

Company rating: 4.7 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

75th of 104 rated fast food restaurants

Job description

JOB SUMMARY AND SCOPE:

Perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ensuring prompt and efficient resolution.  Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance.   

PRIMARY DUTIES AND RESPONSIBILITIES:

·          Provide support and resolve technical issues to end users.

·          Log and track requests for assistance utilizing approved call-tracking software.

·          Maintain lines of communication with technology users and technical staff to communicate the status of problem resolution.

·          Triage and escalate level 2, 3, and emergency calls to appropriate technical staff or outside vendor as necessary.

·          Participate in the preparation of procedure manuals and documentation for end-user and help desk reference.

·          Track user problem trends and make recommendations for pro-active solutions and improvements to the Help Desk Supervisor.  

·          Assists in training new help desk personnel by providing backup coverage.

·          Prioritize workload based on the severity of issue and customer need.

·          Write clear and effective correspondence to technology users as necessary.

·          Performs a variety of complicated tasks and performs other duties as assigned.

·          Installation and repair of network cabling in restaurants

·          Installation/Replacement of computer equipment in restaurants

RECOMMENDED JOB QUALIFICATIONS:

 

·          Strong verbal and written communication skills, with the ability to communicate effectively with personnel at all levels in the organization employing a high degree of tact and diplomacy to promote a positive image of the department.

·          Customer service skills including telephone responsiveness, intermediate typing and technical troubleshooting skills.

·          Possess self-initiative, positive attitude, and ability to work well within a team environment.

·          Possess prior experience, training and the ability to apply problem solving skills to resolve technical issues.

·          Previous working knowledge in the establishing and accomplishing of departmental/professional goals.

·          Working knowledge of PC hardware and software.

·          Ability to work flexible shifts, including nights, holidays, and weekends

·          Ability to multi-task and prioritize all technical issues that arise.

·          Associate degree in an IT related field such as computer information systems.

·          Previous work experience in the restaurant industry preferred, but not required.

 

External Candidates:  Previous experience in the field or in a related area plus a degree in an IT related field required.  Professional certifications a plus, but not required.

MISCELLANEOUS:

•         Most possess and maintain a valid driver’s license.

•         This position will require travel (sometimes overnight) for break/fix and new installations.  Must have reliable transportation.

•         Must successfully clear the background (including MVR) and reference checking process.

What Fazoli's employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Fazoli's

Sourced by ZipRecruiter

Fazoli's is a renowned restaurant chain headquartered in Lexington, KY, US. It operates mainly in the fast-casual dining industry, offering quality, affordable Italian-American cuisine. Fazoli's menu aims to satisfy a diverse array of tastes, featuring pasta, submarine sandwiches, salads, pizza, and desserts, among other items. Founded in 1988 by Jerrico, Inc., the same company known for Long John Silver's restaurants, Fazoli's initially aimed at serving quality Italian meals quick and fresh, a vision it continues to embody today.

Industry

Food and beverage stores

Company size

1,001 - 5,000 Employees

Headquarters location

Lexington, KY, US

Year founded

1988

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