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Weekend Help Desk Jobs in Kentucky (NOW HIRING)

Acusensus

$55 - $65/hr

About the role You'll be the person the Help Desk team turns to as the escalation point, the mentor, and the one who keeps 24/7 coverage running smoothly, even when it means stepping in yourself.

Agile Defense

$70 - $77/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Temple University Health System, Inc.

$55 - $85/hr

- Sr. Help Desk Analyst (264320) Sr. Help Desk Analyst - ( 264320 ) Provides technical support and troubleshooting assistance to end-users. Identify, diagnose, categorize and troubleshoot Tier 1 ...

Pomeroy

Help Desk Technician

Hebron, KY · On-site

$19.25 - $26/hr

Experience working with and skilled in the use of help desk software Other Qualifications * Business and analytical problem solving skills * Communication skills * Ability to work independently

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

... night, weekends, to meet support and staffing needs. • Provide stellar customer service to our ... Preferred : • Some college preferred. • Minimum of 1 of year previous help desk/call center ...

Kestra Holdings

$70 - $90/hr

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country.

New

Kestra Financial, Inc.

$65 - $90/hr

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country.

New

Papa John's

Help Desk Analyst

Louisville, KY · On-site

$18.75 - $25.50/hr

Job Summary The Help Desk Analyst supports users concerning any type of problem, issue, or questions that arise with the office systems hardware, software, or procedures while maintaining an ...

Papa John's

Help Desk Analyst

Louisville, KY · On-site

$19.75 - $27/hr

Job Summary The Help Desk Analyst supports users concerning any type of problem, issue, or questions that arise with the office systems hardware, software, or procedures while maintaining an ...

Ramey-Estep Homes, Inc

Help Desk Technician

KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Holidays, weekends, and extra hours may occasionally be required. * A fast-paced environment with ...

Horizon3 AI, Inc.

$150 - $185/hr

Lead, coach, and grow the Global Help Desk team, including ownership of end‑user support, device lifecycle management, identity access support, and operational support processes Set priorities and ...

Ramey-Estep / Re-group

Help Desk Technician

Rush, KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Holidays, weekends, and extra hours may occasionally be required. * A fast-paced environment with ...

Onsite Logic

$55 - $75/hr

Reactive Service Desk/ Sr. Help Desk Engineer Are you a tech whiz with a knack for solving problems and building relationships? Do you thrive in a fast-paced environment and enjoy helping others?

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

Fourseasonsheatingcooling

$65 - $75/hr

Helpdesk Technician Company: Four Seasons Heating, Air Conditioning, Plumbing & Electric Location: Bedford Park, IL Pay: $65k-$75k About Us Four Seasons Heating and Cooling is Chicagoland's leading ...

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All JobsHelp Desk JobsWeekend Help Desk JobsWeekend Help Desk Jobs in Kentucky

Weekend Help Desk information

See Kentucky salary details

$10

$19

$28

How much do weekend help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for weekend help desk in Kentucky is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.39 per hour, depending on experience, location, and employer.

What is a weekend help desk?

Weekend Help Desk jobs involve providing technical or customer support during the weekend, usually outside of regular business hours. Employees in these positions assist users with troubleshooting computer systems, software, or other technology-related issues via phone, email, or chat. The primary goal is to resolve problems quickly to minimize downtime, ensuring that customers or staff have the support they need at all times. Weekend Help Desk roles are common in organizations that require 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as a weekend help desk professional?

To thrive as a Weekend Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and typically a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Excellent communication, patience, and problem-solving skills help you effectively support users and handle stressful situations. These skills ensure timely, effective technical support during critical weekend hours when resources may be limited.

What are the typical challenges faced by a weekend help desk professional, and how can they be managed effectively?

Weekend Help Desk professionals often encounter unique challenges, such as handling urgent technical issues with limited in-house support or accessing specialized resources that may only be available during regular business hours. Effective communication and thorough documentation become especially important to ensure seamless handoff between weekend and weekday teams. Proactively familiarizing yourself with escalation protocols and self-service resources can help resolve issues efficiently. Additionally, strong time management and adaptability skills can help you juggle multiple requests and maintain high-quality service during busy weekend periods.

What is the difference between Weekend Help Desk vs Weekend IT Support Specialist?

AspectWeekend Help DeskWeekend IT Support Specialist
CredentialsBasic certifications (CompTIA A+, Network+)Similar certifications, sometimes more specialized
Work EnvironmentHelp desk or call center, remote or on-siteTechnical support, on-site or remote, often in corporate settings
Employer & IndustryIT service providers, tech companies, internal support teamsIT departments, managed service providers, corporate environments
Search & Comparison IntentLooking for weekend tech support rolesSeeking specialized IT support roles on weekends

Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.

What are the most commonly searched types of Help Desk jobs in Kentucky?

The most popular types of Help Desk jobs in Kentucky are:

What are popular job titles related to Weekend Help Desk jobs in Kentucky?

For Weekend Help Desk jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Weekend Help Desk jobs in Kentucky look for?

The top searched job categories for Weekend Help Desk jobs in Kentucky are:

What cities in Kentucky are hiring for Weekend Help Desk jobs?

Cities in Kentucky with the most Weekend Help Desk job openings:

Weekend Help Desk jobs near you
Infographic showing various Weekend Help Desk job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $39,846 per year, or $19.2 per hour.

Help Desk Supervisor

Acusensus

On-site

$55 - $65/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple, changing behaviours, saving lives. We're an Australian technology company with a genuinely global footprint. We use advanced AI and hardware technology deployed as fixed-location, trailer-based, and vehicle-based enforcement solutions and our systems are already used by governments across Australia, the US, the UK, and New Zealand.

About the role

You'll be the person the Help Desk team turns to as the escalation point, the mentor, and the one who keeps 24/7 coverage running smoothly, even when it means stepping in yourself.

What you'll do:

  • Supervise, mentor, and develop two Help Desk team members through 1:1 coaching and group training
  • Act as the primary escalation point for issues raised by the team, resolving what you can and escalating what you can't
  • Manage rostering and workforce planning to ensure consistent 24/7 coverage, including covering shifts when needed
  • Build and maintain Help Desk procedures and protocols, and drive ongoing improvements
  • Communicate across departments and be the link between the Help Desk and other teams, Program Managers, and Service Delivery
  • Own daily, weekly, and monthly reporting on team and program performance, including KPI and SLA metrics
  • Support recruitment, onboarding, and training of new Help Desk team members.

This position operates on a 24/7 shift pattern and may be rostered to provide support for normal Helpdesk shifts. The successful candidate is required to complete pre-employment checks including a criminal history check and driving history check as part of the offer process.

About you

You're a technically capable Help Desk or IT support professional who's already in or ready to step into a supervisory role and genuinely enjoys developing people.

You'll bring:

  • Demonstrated ability to supervise, coach, and develop a team
  • At least 2 years' experience in Help Desk, IT support, or a similar role
  • Experience troubleshooting and maintaining software on Linux
  • Hands on experience with AWS
  • Strong diagnostic troubleshooting skills, with the ability to clearly communicate root causes to stakeholders
  • Comfort operating independently in a fast-moving, always-on environment
  • A High School Certificate (HSC) or Senior Secondary Certificate of Education (SSCE)

Highly regarded:

  • A technical qualification or postgraduate study in an IT-related field
  • Contact centre experience
  • A track record of resolving team friction before it escalates
What We Offer:
  • The salary for this role is $55,000 - $65,000 per year
  • Supportive team in a fast-growing global company
  • Opportunities for skill expansion and process improvements.
  • Access to Medical, Dental, Vision, 401k and PTO

Acusensus is proud to be an Affir­mative Action/Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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