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Help Desk Assistant Jobs in Kentucky (NOW HIRING)

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay ... Maintain documentation of service tickets, resolutions, and configurations. * Assist with user ...

Ramey-Estep Homes, Inc

Help Desk Technician

KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Educate staff on cybersecurity best practices and assist with phishing prevention and awareness.

Ramey-Estep / Re-group

Help Desk Technician

Rush, KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Educate staff on cybersecurity best practices and assist with phishing prevention and awareness.

Lexair, inc.

IT Help Desk Technician

Lexington, KY

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... * Assist IT Manager in Project Management Support. * Create duplicity in IT tasks so that you can ...

New

Lexair, inc.

IT Help Desk Technician

Lexington, KY · On-site

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... * Assist IT Manager in Project Management Support. * Create duplicity in IT tasks so that you can ...

New

First Class Air Support LLC

IT Help Desk Intern

Louisville, KY · On-site

$13.75 - $18.25/hr

Essential Job Functions: * Assist the Help Desk team in responding to internal user requests for technical support via phone, email, or in person. * Help identify and troubleshoot basic hardware ...

New

Funcom Inc

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a ... Troubleshoot basic scan gun issues and assist with minor repairs * Keep accurate records of ...

FUN.com, Inc.

Temporary Helpdesk Associate (KY)

Elsmere, KY

$18.25 - $24.75/hr

Description Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed ... Troubleshoot basic scan gun issues and assist with minor repairs * Keep accurate records of ...

Nordic

Desk Side Analyst (Paducah, KY)

Paducah, KY · On-site

$20 - $27.50/hr

Job Summary The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware ... Provide on-call and project support as needed * Assist with the movement of I&T assets either ...

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

This individual will provide first-level technical support, assist with troubleshooting hardware ... Serve as a backup operations resource to help maintain system integrity and operational continuity.

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Kentucky

Help Desk Assistant information

See Kentucky salary details

$8

$18

$28

How much do help desk assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk assistant in Kentucky is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.05 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Kentucky?

The most popular types of Help Desk jobs in Kentucky are:

What cities in Kentucky are hiring for Help Desk Assistant jobs?

Cities in Kentucky with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $37,656 per year, or $18.1 per hour.

WS - IT Help Desk Assistant

University of Pikeville

Pikeville, KY • On-site

$8.75/hr

Other

Posted 11 days ago

Job description

IT HELP DESK ASSISTANT
Division: Support Services Department: IT Services Experience: Entry-level
Job Code: FWSITHELPDKAST Supervisor/Reports To: Brittany Mullins
Start Date: 8/25/2026
Work at the IT Helpdesk to gain hands-on experience in troubleshooting, customer service, and professional communication. Ideal for students interested in IT careers and developing practical technical support skills.
Responsibilities and Career Competencies:
  1. Work a helpdesk ticket queue. Respond, effectively communicate, and resolve issues in a timely manner - C, TW, P
  2. Assist student body with utilizing provided IT resources - C, CT
  3. Deploy, implement, and maintain endpoint devices for faculty, staff, and students - T
  4. Work independently and function in a team environment - L, TW, P
  5. Other duties as assigned -

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)
Preferred Skills: Professionalism, patience, people-first attitude, willingness to learn new technologies and customer service skills, strong active listening, attention to detail, organizational skills, time management, written & verbal communication, team orientation, basic computer knowledge, Microsoft Word and Excel.
Computer Skills: Word, Excel, PowerPoint, Social Media and New Technology, troubleshooting hardware and software.
Work Schedule: Monday through Friday between 9am and 4pm.
Work Conditions: Heat, cold, odors/smoke, toxic agents, noise, vibrations, wetness, humidity, dust, machinery, light intensity, electrical currents.
Physical Demands: Keyboarding, reaching, stooping/kneeling, crouching/crawling, pushing/pulling/lifting/carrying up to 50 lbs, climbing, balancing.
Number of Positions: 3-4 students (120 hours total per student; average 20 hours/week)
Pay Rate: $8.75/hour
Location: Armington Learning Center, Basement #009
To Apply: Complete required sections and upload your academic schedule (and practice schedule) along with your resume.
Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age, or disabilities in its programs, activities, hiring, or the admission of students.

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