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Help Desk Assistant Jobs in Kentucky (NOW HIRING)

White Lodging

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21.25/hr

... * Assist with new associate onboarding, training, and cross-training - helping build a knowledgeable, confident front desk team that delivers consistently excellent hotel guest service * Handle ...

RAINMAKER TEAM LLC

Front Desk Agent

Frankfort, KY · On-site

$12.50 - $15.75/hr

If you enjoy helping people and thrive in a customer service role, we encourage you to apply ... Answer phone calls and assist with general hotel information * Follow hotel policies and procedures ...

Rainmaker Team LLC

Front Desk Agent

Frankfort, KY · On-site

$12.50 - $15.75/hr

If you enjoy helping people and thrive in a customer service role, we encourage you to apply ... Answer phone calls and assist with general hotel information * Follow hotel policies and procedures ...

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

... all hotel departments. * Assist in the budgeting process and help to ensure compliance ... Maintains the budget for the front desk by proper scheduling and ordering of appropriate office ...

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

... all hotel departments. * Assist in the budgeting process and help to ensure compliance ... Maintains the budget for the front desk by proper scheduling and ordering of appropriate office ...

Spark by Hilton

Front Desk Manager

Paducah, KY

$35K/yr

... all hotel departments. * Assist in the budgeting process and help to ensure compliance ... Maintains the budget for the front desk by proper scheduling and ordering of appropriate office ...

Camping World

Junior NOC Analyst

Bowling Green, KY

$21.91 - $26.31/hr

Provide Help Desk call and issue tracking for all issues, providing simple Help Desk support during ... * Assist development teams with schedule optimization and recommend improvements as needed

Spark by Hilton

Front Desk Manager

Paducah, KY · On-site

$35K/yr

Assist in the budgeting process and help to ensure compliance.Participate in daily and weekly ... desk by proper scheduling and ordering of appropriate office products as needed and budgeted ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk assistant in Kentucky is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.05 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Kentucky?

The most popular types of Help Desk jobs in Kentucky are:

What cities in Kentucky are hiring for Help Desk Assistant jobs?

Cities in Kentucky with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $37,656 per year, or $18.1 per hour.

Front Desk Supervisor

White Lodging

Louisville, KY • On-site

$16.25 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

White Lodging rating

6.9

Company rating: 6.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

35th of 108 rated hotels

Job description

Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality professional who is ready to take the next step - supervising a front desk team, owning shift operations, and delivering the exceptional guest experience that defines a premium hotel stay. Whether you're an experienced front desk agent ready to step into supervision, a guest services professional looking for your first hotel leadership role, or someone searching for front desk supervisor jobs at a premium hotel company, White Lodging is the place to grow. With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here.
Responsibilities:
What You'll Do

  • Deliver the highest quality of guest service on every shift - anticipating and exceeding guest expectations at every touchpoint of the hotel front desk experience
  • Run the "perfect shift" - ensuring all front desk checklist items are completed, hotel brand standards are consistently upheld, and the front office team is set up for success from the first moment to the last
  • Supervise front desk agents and associates - monitoring performance, enforcing brand and service standards, and providing real-time coaching and support throughout each shift
  • Oversee all front desk and front office operations in the absence of the Front Desk Manager - serving as the on-shift leader and primary point of escalation for guest concerns and team needs
  • Perform hands-on front desk duties and operate hotel front office systems and equipment as needed - leading by example alongside your team every shift
  • Assist with new associate onboarding, training, and cross-training - helping build a knowledgeable, confident front desk team that delivers consistently excellent hotel guest service
  • Handle additional responsibilities as assigned to maintain smooth hotel front office operations
What You'll Bring
  • Prior hotel front desk, guest services, or hospitality experience preferred - not required; we will train the right candidate with the right attitude and service instincts
  • A desire to step into a hotel leadership role and grow your career - this is an entry-level supervisory position with a clear path to Front Desk Manager
  • An outgoing personality, positive attitude, and genuine passion for delivering exceptional hotel guest service on every shift
  • Adaptability and composure in a fast-paced hotel front office environment - you handle the unexpected with professionalism and keep your team focused and guest-ready
  • Strong communication skills and a natural ability to support, motivate, and direct a hotel front desk team
  • Flexibility to work varied shifts - including evenings, weekends, and holidays as a full-service hotel operation requires
Other information:
What You Can Look Forward To
  • Advanced scheduling with easy shift swapping via our app
  • DailyPay - get paid when you need it
  • Unlimited employee referral bonuses
  • 401(k) with company match
  • Paid time off (PTO) with rollover
  • Complimentary wellness tools
  • Leadership development & tuition reimbursement
  • Discounts on hotel rooms, dining, and travel
  • Growth opportunities across multiple hotel properties in your market
  • Full-time associates also receive:
    • Medical, dental, and vision insurance - starting day 1
    • Life and disability insurance
    • Paid parental leave
    • Employee Assistance Program (EAP)

White Lodging is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, or veteran status.

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