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Help Desk Assistant Jobs (NOW HIRING)

Bretz RV & Marine

IT Help Desk Assistant

Missoula, MT · On-site

$14 - $17/hr

Please review the rest of the to see if being a Help Desk Assistant might be the right fit for you! Previous IT experience is optional. Job Responsibilities * Answering phones enthusiastically and ...

Bretz RV & Marine

IT Help Desk Assistant

Missoula, MT · On-site

$14 - $17/hr

Please review the rest of the to see if being a Help Desk Assistant might be the right fit for you! Previous IT experience is optional. Job Responsibilities * Answering phones enthusiastically and ...

Fgcu

Student Help Desk Support Associate

Campus, IL · On-site

$18 - $24.50/hr

Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...

LRS

Help Desk

Madison, WI · On-site

$18 - $23/hr

... identity and assist with: Password resets Account unlocks Multi-factor authentication support ... Help Desk & Technical Support Provide 1st and 2nd Tier technical support for hardware, software ...

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How much do help desk assistant jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Help Desk Assistant typically does not earn $10,000 a month without a degree; such high earnings are uncommon in this role. Jobs that can reach this level often involve specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. High-paying roles without a degree usually require significant expertise, networking, or business acumen.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What does a Help Desk Assistant do?

A Help Desk Assistant provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming requests, resolve common problems, and escalate more complex issues to higher-level IT staff. Help Desk Assistants may also assist with setting up new hardware, maintaining user accounts, and documenting solutions to recurring problems. Their goal is to ensure users can operate their technology smoothly and efficiently.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What jobs pay $2000 a day?

Help Desk Assistant roles typically do not pay $2000 a day; such high daily earnings are usually associated with specialized or high-level positions like consultants, project managers, or contractors in IT or other industries. These roles often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with variable pay rates. Most standard help desk positions offer hourly wages or salaries significantly below this amount.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Assistants are still essential for handling complex issues, providing personalized support, and managing escalations. Human oversight remains important to ensure quality service and address unique or sensitive problems that AI cannot fully resolve.

What is the role of a help desk assistant?

A help desk assistant provides technical support and customer service by troubleshooting hardware and software issues, assisting users with technical problems, and maintaining documentation. They often use ticketing systems and require good communication skills to resolve issues efficiently. The role may involve working in an office or remote environment and may require basic certifications or technical knowledge.
More about Help Desk Assistant jobs
What cities are hiring for Help Desk Assistant jobs? Cities with the most Help Desk Assistant job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Assistant jobs? States with the most job openings for Help Desk Assistant jobs include:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 69% Full Time, 13% Part Time, 6% Temporary, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Assistant

Help Desk Assistant

University of New Mexico

Los Lunas, NM • On-site

$15/hr

Full-time

Posted 15 days ago

University Of New Mexico rating

8.5

Company rating: 8.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

65th of 537 rated colleges and universities

Job description

Student Intermediate Level
Requisition ID
req33413
Working Title
Help Desk Assistant
Pay
$15.00 Hourly
Campus
Valencia
Department
Valencia Branch
Employment Type
Student Employment
Student Type
Work-Study
Status
Non-Exempt
Background Check Required
No
For Best Consideration Date
3/20/2026
Position Summary
POSITION SUMMARY: We are seeking responsible, self-motivated students tostaff our campus-wide IT support services, respond to e-mail inquiries, sortand process work tickets, run routine IT repairs on campus, and help withspecial projects such as mass installations of software/hardware. Thesuccessful candidates will be assigned to work directly with IT management anddistributed local IT staff to resolve technology issues in various departments.
DUTIES AND RESPONSIBILITIES: • Plays an integral role as front-line staff inthe IT support operations of the UNM Valencia campus by responding to andtroubleshooting email, online, and in-person inquiries • Manage computerlab/classroom systems with IT Staff • Configures, manages and repairscomputers, printers, smartphones, and other devices used by faculty, staff andstudents • Provides in-the-field assistance to users with various computerhardware and software issues • Utilizes a central ticketing system tocommunicate with colleagues and resolve issues in conjunction with higher-levelIT resources both centrally and within their assigned department • Assists inmaintaining inventory of equipment and supplies
Minimum Qualifications
Equivalencies not found for this position
Preferred Qualifications
MINIMUM QUALIFICATIONS:
• Exceptional communication and customer serviceskills with a strong work ethic
• Knowledge of Microsoft and/or Mac OS softwareand services (including operating systems and productivity software such asMicrosoft Office)
• Ability to evaluate and solve information technologyproblems
• Ability to provide technical guidance and training
• Skillconfiguring, troubleshooting and repairing computer hardware
WORKING CONDITIONSAND PHYSICAL EFFORT:
o Work is normally performed in a typical interior/officework environment
o Appropriate office attire required o Limited physical effortrequired (lifting up to 50 lbs)
o Limited exposure to physical risk
PREFERREDQUALIFICATIONS:
• Available at least 20 hours per week, ideally between 8am and5pm Monday through Friday
• Strong analytical skills to help staff resolvetechnical problems
• Previous experience in an IT support environment
• Experience with Apple (Mac) operating systems and devices
• Genuine interest ininformation technologies and ability to manage the rapid pace of change thatcomes with that industry
Application Instructions
Include Resume and Check with Financial Aid to make sure you have a Work Study Award.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

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