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Help Desk Assistant Jobs (NOW HIRING)

Georgia

Help Desk Technician

Augusta, ME · On-site

$14/hr

Not Applicable (United States of America) Compensation Details: $14.00 PER HOUR JOB SUMMARY The Help Desk Assistant is responsible for working directly with faculty and/or staff to provide basic ...

Fgcu

Student Help Desk Support Associate

Campus, IL · On-site

$18 - $24.50/hr

Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...

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How much do help desk assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
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Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Assistant

Grand Forks, ND • Hybrid

University of North Dakota
Education • 1 - 5K employees
Learn more about University of North Dakotaexternal

Full-time, Part-time

Posted 6 days ago

University Of North Dakota rating

7.3

Company rating: 7.3 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

371st of 633 rated colleges and universities

Job description

Help Desk Assistant

Apply now Job no: 498993
Work type: Federal Work Study Student, Institutional Student
Location: Grand Forks
Categories: Student, Collaboration & teamwork, Communication, Professionalism, Critical thinking & problem solving, Technology

Salary/Position Classification
  • 15.00 hourly, Non-Exempt (Eligible for overtime)
  • 10 hours per week
  • 100% Remote Work Availability: No
  • Hybrid Work Availability (requires some time on campus): No
Purpose of Position

This is a part-time, non-benefitted position. Only UND students are eligible to be hired into this position.

Duties & Responsibilities
  • Software/hardware installation.
  • Troubleshooting computer issues.
  • Configuring PCs for networking. 
Required Competencies
  • Good interpersonal.
  • Good communication skills.
Minimum Requirements
  • Experience with PCs.
  • Knowledge of current Windows Operating System.
  • Experience in software/hardware installation.
  • Experience troubleshooting and configuring PCs for network use.
  • Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications
  • Aviation student preferred.
To Apply

For full consideration, applications must be received by the closing date and include the following materials:
Resume
PLEASE NOTE: For a successful screening, be sure to review all of the position minimum requirements above, and outline how you meet those requirements in your application packet. Additional information may be attached if needed.
Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.
Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at und.careerservices@und.edu.

Advertised: 03 Sep 2026 Central Daylight Time
Applications close: 10 Sep 2026 Central Daylight Time

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