ZipRecruiter

Log In

1

Help Desk Assistant Jobs (NOW HIRING)

New Mexico Junior College

Help Desk Assistant

Hobbs, NM · On-site

Help Desk Assistant REPORTS TO: Registrar DUTIES & RESPONSIBILITIES * Manages all Help Desk in-person, phone, and email inquiries * Provides excellent customer service while handling a high volume of ...

New

Fgcu

Student Help Desk Support Associate

Campus, IL

$18 - $24.50/hr

Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Student Title Classification Information Quick Link Job Number SE208424 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk Assistant Academic ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas. * Assisting ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas. * Assisting ...

SysTech International

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Coordinator We are seeking a Help Desk Coordinator to provide first-level technical ... environments. * Assist users with business applications, site support, and project-related ...

New

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Assistant Jobs

Help Desk Assistant information

See salary details

$10

$20

$33

How much do help desk assistant jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What does a help desk assistant do?

A help desk assistant provides technical support and customer service by troubleshooting hardware and software issues, answering user inquiries, and guiding users through problem resolution. They often use ticketing systems and may need basic knowledge of computer systems, networking, and common software applications. The role typically requires strong communication skills and patience to assist users effectively.

What jobs pay 4000 a week without a degree?

Help Desk Assistant roles typically do not pay $4,000 a week without a degree; however, high-paying jobs that can reach this level without a degree include sales positions like real estate agents, certain skilled trades such as electricians or plumbers with experience, and entrepreneurial ventures. These roles often require strong skills, certifications, or experience rather than formal college degrees.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

How much does help desk pay?

The average help desk assistant salary typically ranges from $35,000 to $50,000 annually, depending on experience, certifications, and the employer. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ can earn higher wages.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Assistants are still essential for handling complex issues, providing personalized support, and managing escalations. AI tools complement human staff by improving efficiency, but they do not fully replace the need for skilled help desk professionals.
More about Help Desk Assistant jobs
What cities are hiring for Help Desk Assistant jobs? Cities with the most Help Desk Assistant job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Assistant jobs? States with the most job openings for Help Desk Assistant jobs include:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Assistant

Help Desk Assistant

New Mexico Junior College

Hobbs, NM • On-site

Full-time

Posted 3 days ago

New

Job description

Salary: $18.18 - $19.68 Hourly

TITLE: Help Desk Assistant


REPORTS TO: Registrar

DUTIES & RESPONSIBILITIES

  • Manages all Help Desk in-person, phone, and email inquiries
  • Provides excellent customer service while handling a high volume of both internal and external phone calls, emails and in-person inquiries
  • Responds to questions, interprets and implements policies, procedures and processes and assists in resolving issues pertaining to admissions and to the registration process
  • Assists prospective students with the application process through CRM Recruit
  • Process CRM Recruit Admissions Applications daily through Banner
  • Schedule student appointment for Student Success areas such Registrars office, Student Success Coaches, and Counseling
  • Manages student appointment lobby system (E2E) for Registrars office, Academic Success Coaches, Counseling, Financial Aid, and Dean of Students
  • Manages and maintain Application XTender Document Manager for Student Success areas such Registrars office, Student Success Coaches, and Counseling
  • Assist students with the registration process
  • Assist the Registrars office for all incoming and outgoing transcripts requests
  • Assist NMJC Cosmetology and Nursing students in registering for classes
  • Process adds/drops, change in degree/major, and non-degree/online registrations
  • Process student enrollment verifications and update student demographic data
  • Serve as SEVP Designated School Official to assist Registrars office grant travel endorsements to International Students
  • Assist with commencement, orientation, and other Student Service activities
  • Participate in a process of continual personal and professional improvement
  • Other duties as assigned or required
  • Nothing contained herein shall limit the President in assigning the employee to any of the various College activities for which he/she would be qualified to meet the needs of New Mexico Junior College.

MINIMUM QUALIFICATIONS

  • High School graduate or GED required and associate degree preferred
  • Bilingual with proficiency in Spanish preferred
  • Computer proficiency (Word, Excel, Outlook, web proficiency) required
  • Office experience required

KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge of College and department policies and procedures.
  • Knowledge of Department of Education and New Mexico Higher Education Department regulations.
  • Knowledge of effective principles, practices and methods of managing and supervising staff.
  • Knowledge of Family Educational Rights and Privacy Act (FERPA) and Americans with Disabilities Act (ADA) regulations and requirements.
  • Knowledge of data management systems.
  • Skill in establishing and maintaining effective working relationships.
  • Skill in providing direction, supervision, and leadership to assigned personnel.
  • Ability to multi-task and problem-solve innovatively.
  • Ability to operate a personal computer, standard software, some specialized software, and standard office equipment.
  • Ability to interpret and implement Federal, State, and Institutional policies to ensure regulatory compliance.

Additional Information:

This is a twelve-month non-exempt position. Standard benefits apply.


To apply, submit an NMJC application online.


In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.