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Help Desk Assistant Jobs (NOW HIRING)

University of Portland

Help Desk Assistant

Portland, OR · On-site

$16.30/hr

Position Details Position Information Job Title Help Desk Assistant Department Technical Services Terms and Hours Up to 20 hrs/wk during class sessions, up to 29 hrs/wk during breaks. Job Category ...

Crayola

Help Desk Assistant

Orlando, FL

Description Help Desk Assistant, Part-Time, Orlando, FL GENERAL SUMMARY: Provides first level support for all guest facing and operational hardware/software systems PRINCIPAL DUTIES ...

Crayola LLC

Help Desk Assistant

Orlando, FL

Help Desk Assistant, Part-Time, Orlando, FL GENERAL SUMMARY: Provides first level support for all guest facing and operational hardware/software systems PRINCIPAL DUTIES & RESPONSIBILITIES: * Assists ...

Crayola Experience

Help Desk Assistant

Orlando, FL · On-site

Help Desk Assistant, Part-Time, Orlando, FL GENERAL SUMMARY: Provides first level support for all guest facing and operational hardware/software systems PRINCIPAL DUTIES & RESPONSIBILITIES: * Assists ...

Crayola

Help Desk Assistant

Orlando, FL · On-site

Description Help Desk Assistant, Part-Time, Orlando, FL GENERAL SUMMARY: Provides first level support for all guest facing and operational hardware/software systems PRINCIPAL DUTIES ...

Bretz RV & Marine

IT Help Desk Assistant

Missoula, MT · On-site

$14 - $17/hr

Please review the rest of the to see if being a Help Desk Assistant might be the right fit for you! Previous IT experience is optional. Job Responsibilities * Answering phones enthusiastically and ...

Bretz RV & Marine

IT Help Desk Assistant

Missoula, MT · On-site

$14 - $17/hr

Please review the rest of the to see if being a Help Desk Assistant might be the right fit for you! Previous IT experience is optional. Job Responsibilities * Answering phones enthusiastically and ...

CapLeo Global

NJTreasury DORES Help Desk

Trenton, NJ · On-site

$20 - $27/hr

Help Desk Assist users to resolve hardware and software issues. Help to image hardware using SCCM and Provance and deploy. Need a resource that will deliver a high level of customer service and ...

Fgcu

Student Help Desk Support Associate

Campus, IL · On-site

$18 - $24.50/hr

Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...

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How much do help desk assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What does a Help Desk Assistant do?

A Help Desk Assistant provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming requests, resolve common problems, and escalate more complex issues to higher-level IT staff. Help Desk Assistants may also assist with setting up new hardware, maintaining user accounts, and documenting solutions to recurring problems. Their goal is to ensure users can operate their technology smoothly and efficiently.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What cities are hiring for Help Desk Assistant jobs? Cities with the most Help Desk Assistant job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Assistant jobs? States with the most job openings for Help Desk Assistant jobs include:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 15% Part Time, 4% Temporary, and 8% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Assistant

Help Desk Assistant

University of Portland

Portland, OR • On-site

$16.30/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position Details
Position Information
Job Title
Help Desk Assistant
Department
Technical Services
Terms and Hours
Up to 20 hrs/wk during class sessions, up to 29 hrs/wk during breaks.
Job Category
Student Employment
Hourly Wage
Portland Metro Minimum Wage ($16.30)
Job Summary
The Help Desk Assistant is part of the University of Portland Help Desk Technical Support Team and provides customer service as it pertains to Tier 1 technical support issues. The Help Desk is the first point of contact for members of the UP community seeking technical assistance.
These inquiries are received via telephone, the ticketing system, and in person visits to the Help Desk office. The Help Desk Assistant interacts with faculty, staff, and students as they contact the Help Desk and assists customers in getting the technical support they need. This includes support on university phone systems, email, MFA resets, scheduling technician appointments, and escalating issues as appropriate.
The Help Desk Assistant works cooperatively with the other members of the Help Desk team, the Information Services department, and the campus community to ensure the highest quality of service and the quick resolution of critical technical support issues.
We are seeking students with customer service skills, some technical knowledge, and those who like the challenge of working with customers in a fast-paced environment. The Help Desk Assistant reports to the Lead Help Desk Specialist.
Please note: Hiring for Summer and Fall Start Dates.
Core Duties
  • Interact with faculty, staff, and students in a professional manner as they contact the University of Portland Help Desk for assistance via phone, email, and in person
  • Consult with customers to ensure proper response to issues and confirm resolution
  • Provide responsive, transparent support to ensure excellent customer service
  • Recommend solutions to specific problems
  • Maintain a team-orientated customer service atmosphere at the Help Desk
  • Perform other relevant duties as assigned
Minimum Qualifications
  • Ability to maintain confidentiality at all times
  • Respectful, positive, and professional attitude
  • Ability to work as part of a team
  • Patience for learning new protocols and assisting a wide variety of customers
  • Ability to use a wide variety of technology including but not limited to: Apple OS, Microsoft Windows, Linux, Chromebook, iOS, Android, Microsoft Office, Adobe Products, and many others
  • Ability to work in a sometimes hectic, fast-paced environment
  • Ability to work with customers who are sometimes angry or frustrated
Preferred Qualifications
  • Previous customer service experience
  • Computer Science or a similar academic major
  • Students with Federal Work Study in their Financial Aid Package
Physical Requirements
  • N/A

Posting Detail Information
Posting Number
SE983-2023
Number of Vacancies
Multiple
Estimated Start Date
05/18/2026
Open Date
03/13/2026
Close Date
08/30/2026

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