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Help Desk Assistant Jobs in Delaware (NOW HIRING)

1 point system

Help Desk

Dover, DE · On-site

$20 - $27/hr

The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist. Required Skills Help Desk ...

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... to assist in team/and customer support for field locations related to outages and telecom issues ... help desk support entities. • Responsible for reporting incident status and system outage ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

Bally's Corporation

Technician - Network

Dover, DE

$19.50/hr

Work with Systems Administrators on special projects and researching new technologies. * Assist with the development of junior level technicians. * Provide Tier 1 and 2 levels of Help Desk support ...

Bally's Corporation

Technician - Network

Dover, DE · On-site

$23.50 - $30.25/hr

Work with Systems Administrators on special projects and researching new technologies. * Assist with the development of junior level technicians. * Provide Tier 1 and 2 levels of Help Desk support ...

Great Gray

Service Desk Technician

Wilmington, DE · Hybrid

Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures ... in IT help desk or technical support * Strong knowledge of common business applications and ...

Great Gray

Service Desk Technician

Wilmington, DE · On-site

Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures ... in IT help desk or technical support * Strong knowledge of common business applications and ...

Great Gray

Service Desk Technician

Wilmington, DE · Hybrid

Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures ... in IT help desk or technical support * Strong knowledge of common business applications and ...

Bally's Corporation

Technician - Network

Dover, DE · On-site

$23.50 - $30.25/hr

Work with Systems Administrators on special projects and researching new technologies. * Assist with the development of junior level technicians. * Provide Tier 1 and 2 levels of Help Desk support ...

Courser

Coordination Engineer

Wilmington, DE · On-site

Coordinate ticket assignments and assist with workload balancing to optimize Help Desk efficiency and client satisfaction. * Provide basic technical support, including password resets, account ...

Delaware Schools Consortium

IT Support Assistant

Wilmington, DE · On-site

$15.50 - $20.50/hr

Odyssey Charter School IT Support Assistant (SY2026-2027) Terms of Employment: Full-time, 12-month ... Respond to, document, prioritize, and resolve Tier 1 IT help desk requests for staff, * students ...

Beebe Healthcare

PC NETWORK TECH

Lewes, DE · On-site

$25.11 - $38.92/hr

... users per Help Desk procedures. 2. Assess users' needs. Make recommendations to the Helpdesk ... Assist the Computer Operations area when Operations personnel are not available. 8. Develop an ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Handle guest concerns professionally and resolve issues with confidence and urgency. * Assist with ...

DuPont Country Club

Front Desk Attendant

Wilmington, DE

$12.50 - $16.25/hr

Front Desk employees will report to the Athletics Assistant Manager. Key Qualities: * Positive, upbeat, and helpful personality. * Effective communication and interpersonal skills. * Detail-oriented.

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Delaware

Help Desk Assistant information

See Delaware salary details

$10

$20

$33

How much do help desk assistant jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for help desk assistant in Delaware is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What does a help desk assistant do?

A help desk assistant provides technical support and customer service by troubleshooting hardware and software issues, answering user inquiries, and guiding users through problem resolution. They often use ticketing systems and may need basic knowledge of computer systems, networking, and common software applications. The role typically requires strong communication skills and patience to assist users effectively.

What jobs pay 4000 a week without a degree?

Help Desk Assistant roles typically do not pay $4,000 a week without a degree; however, high-paying jobs that can reach this level without a degree include sales positions like real estate agents, certain skilled trades such as electricians or plumbers with experience, and entrepreneurial ventures. These roles often require strong skills, certifications, or experience rather than formal college degrees.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

How much does help desk pay?

The average help desk assistant salary typically ranges from $35,000 to $50,000 annually, depending on experience, certifications, and the employer. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ can earn higher wages.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Assistants are still essential for handling complex issues, providing personalized support, and managing escalations. AI tools complement human staff by improving efficiency, but they do not fully replace the need for skilled help desk professionals.
More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Delaware? The most popular types of Help Desk jobs in Delaware are:
What cities in Delaware are hiring for Help Desk Assistant jobs? Cities in Delaware with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,393 per year, or $20.9 per hour.
Help Desk

Help Desk

1 point system

Dover, DE • On-site

$20 - $27/hr

Contractor

Posted 28 days ago

Job description

Description: Expert for a technical development or execution environment product or set of products. The primary responsibility of a PS1 is to make sound recommendations on functional and technical improvements to the product and manage and complete customer tickets related to the product. The PS1 will provide effective product support as needed. The PS1 will provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product. The PS1 shall attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls. The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist.

Required Skills

Help Desk Experience 2 years

Customer Service Experience 2 years