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Help Desk Assistant Jobs in Delaware (NOW HIRING)

1 point system

Help Desk

Dover, DE · On-site

$20 - $27/hr

The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist. Required Skills Help Desk ...

Stefanini

Help Desk Analyst

Dover, DE · On-site

$16.25 - $22.25/hr

Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid) For quick Apply, please reach out ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... to assist in team/and customer support for field locations related to outages and telecom issues ... help desk support entities. • Responsible for reporting incident status and system outage ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

Bally's Corporation

Technician - Network

Dover, DE

$19.50/hr

Work with Systems Administrators on special projects and researching new technologies. * Assist with the development of junior level technicians. * Provide Tier 1 and 2 levels of Help Desk support ...

Bally's Corporation

Technician - Network

Dover, DE · On-site

$23.50 - $30.25/hr

Work with Systems Administrators on special projects and researching new technologies. * Assist with the development of junior level technicians. * Provide Tier 1 and 2 levels of Help Desk support ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Handle guest concerns professionally and resolve issues with confidence and urgency. * Assist with ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.75 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Handle guest concerns professionally and resolve issues with confidence and urgency. * Assist with ...

DuPont Country Club

Front Desk Attendant

Wilmington, DE · On-site

$12.50 - $16.25/hr

Front Desk employees will report to the Athletics Assistant Manager. Key Qualities: * Positive, upbeat, and helpful personality. * Effective communication and interpersonal skills. * Detail-oriented.

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

... help. What You'll Do * Lead the Front Desk team by example while providing exceptional guest service during every shift. * Assist with the daily operation of the Front Desk, including check-ins ...

DuPont Country Club

Front Desk Attendant

Wilmington, DE · On-site

$12.50 - $16.25/hr

Front Desk employees will report to the Athletics Assistant Manager. Key Qualities: * Positive, upbeat, and helpful personality. * Effective communication and interpersonal skills. * Detail-oriented.

Planet Fitness

Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

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All JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Delaware

Help Desk Assistant information

See Delaware salary details

$10

$20

$33

How much do help desk assistant jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for help desk assistant in Delaware is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Help Desk Assistant typically does not earn $10,000 a month without a degree; such high earnings are uncommon in this role. Jobs that can reach this level often involve specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. High-paying roles without a degree usually require significant expertise, networking, or business acumen.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What does a Help Desk Assistant do?

A Help Desk Assistant provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming requests, resolve common problems, and escalate more complex issues to higher-level IT staff. Help Desk Assistants may also assist with setting up new hardware, maintaining user accounts, and documenting solutions to recurring problems. Their goal is to ensure users can operate their technology smoothly and efficiently.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What jobs pay $2000 a day?

Help Desk Assistant roles typically do not pay $2000 a day; such high daily earnings are usually associated with specialized or high-level positions like consultants, project managers, or contractors in IT or other industries. These roles often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with variable pay rates. Most standard help desk positions offer hourly wages or salaries significantly below this amount.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Assistants are still essential for handling complex issues, providing personalized support, and managing escalations. Human oversight remains important to ensure quality service and address unique or sensitive problems that AI cannot fully resolve.

What is the role of a help desk assistant?

A help desk assistant provides technical support and customer service by troubleshooting hardware and software issues, assisting users with technical problems, and maintaining documentation. They often use ticketing systems and require good communication skills to resolve issues efficiently. The role may involve working in an office or remote environment and may require basic certifications or technical knowledge.
More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Delaware? The most popular types of Help Desk jobs in Delaware are:
Help Desk Assistant jobs near you

Help Desk

1 point system

Dover, DE • On-site

$20 - $27/hr

Contractor

Posted 26 days ago

Job description

Description: Expert for a technical development or execution environment product or set of products. The primary responsibility of a PS1 is to make sound recommendations on functional and technical improvements to the product and manage and complete customer tickets related to the product. The PS1 will provide effective product support as needed. The PS1 will provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product. The PS1 shall attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls. The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist.

Required Skills

Help Desk Experience 2 years

Customer Service Experience 2 years