Virtual Help Desk Jobs in Delaware (NOW HIRING)

Accomplish Health is a digital obesity medicine clinic providing science based, stigma free care.  Wellness is a human right so we've created a person-centric model that expands access to and efficacy of treatment for metabolic conditions like obesity and diabetes. Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness.

Our clinical model leverages pharmacotherapy (prescription drugs), nutrition therapy, health coaching, and connected devices (i.e. scales, blood pressure cuffs) in a completely virtual care environment. We're building patient experiences that make it simple for them to get treatment and build sustainable, measurable healthy habits that lead to long term wellness. We're also creating clinical tools that help providers personalize the experience for each patient and maximize the affordability and accessibility of the care each patient needs. We are a data-centric, objective focused, collaborative, and iterative culture where feedback and open communication are encouraged.

We are looking for talented and passionate people to join our team and be part of working towards our mission.  The Front Desk Specialist role is a mix of operations, clinical support, data analytics, internal strategy and business planning, all of which are vital to the success of Accomplish Health. This opportunity is perfect for an energetic self-starter who wants to join a fast-growing and become an instrumental part of the team.

• Communicate with  patients via phone, email and portal to prepare them for virtual visits
  

• Manage appointment scheduling, confirmations and cancellations
  

• Verify insurance and patient eligibility in advance of appointments
  

• Collect and process copayments or outstanding balances through secure payment portals
  

• Maintain accurate and up-to-date electronic medical records (EMR)
  

• Triage messages, route calls, and coordinate follow-up communication
  

• Ensure patients have necessary access links, log-in instructions, and tech support if needed
  

• Monitor virtual waiting rooms and ensure timely patient flow
  

• Conduct pre/post visit screenings including reviewing patient history, medications, and symptoms
  

• Document patient intake and clinical notes accurately in the EMR
  

• Provide patient education and instructions after visits (via phone, email, or secure messaging)
  

• Follow up on lab orders, imaging referrals, and prescription refill requests
  

• Communicate care plans or results under provider direction
  

Support remote workflows for documentation, quality assurance, and virtual care protocols

Your Experience & Skills:

• Bachelor's degree in related field

• Prior experience in the Healthcare industry preferred 

• Ability to show empathy and passion for outstanding customer service

• Excellent verbal and written communication skills

• Exceptional problem solving and critical thinking skills

Compensation, Benefits, Resources

• Competitive compensation (combination of salary and equity)

• Health, Vision and Dental insurance coverage

• Life and AD&D insurance Attractive benefits including health,

• Access to mentorship opportunities with management, investors, and advisors
  

Who we are:

• We are a remote-first, progressive, and technology focused workplace

• We are a mission-driven organization made up of veteran entrepreneurs and healthcare professionals passionate about treating obesity and other metabolic conditions

• Our investors are top venture capitalists and entrepreneurs who have backed or founded unicorns like Zocdoc, Grove, Ginkgo Bioworks, Sweetgreen, Udemy, Clover Health, ASAPP and Moat

• Accomplish Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

• We care about the well being and growth of our patients, employees, and community