MO427-Help Desk Analyst 10830
Dover, DE · On-site
$20.50 - $28/hr
The primary function of this position is to resolve and/or manage issues over the phone or via ... help desk support entities. • Responsible for reporting incident status and system outage ...
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MO427-Help Desk Analyst 10830
Dover, DE · On-site
$20.50 - $28/hr
The primary function of this position is to resolve and/or manage issues over the phone or via ... help desk support entities. • Responsible for reporting incident status and system outage ...
Our direct client has an opening for a Service Desk Specialist/Help Desk # 4645. This position is ... The primary function of this position is to resolve and/or manage issues over the phone or via ...
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Our direct client has an opening for a Service Desk Specialist/Help Desk # 4645. This position is ... The primary function of this position is to resolve and/or manage issues over the phone or via ...
Help Desk Analyst
Wilmington, DE · On-site
$20 - $27.25/hr
Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...
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Help Desk Analyst
Wilmington, DE · On-site
$20 - $27.25/hr
Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...
Help Desk Analyst
Dover, DE · On-site
$20.50 - $28/hr
Skill Hardware - Dell Laptops/desktops - 2 plus years Software - MS O365, Adobe Acrobat, ServiceNow - 2 plus years
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Help Desk Analyst
Dover, DE · On-site
$20.50 - $28/hr
Skill Hardware - Dell Laptops/desktops - 2 plus years Software - MS O365, Adobe Acrobat, ServiceNow - 2 plus years
1.20. Help Desk Analyst
Bear, DE · On-site
$25 - $31/hr
W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... The primary function of this position is to resolve and/or manage issues over the phone or via ...
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1.20. Help Desk Analyst
Bear, DE · On-site
$25 - $31/hr
W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... The primary function of this position is to resolve and/or manage issues over the phone or via ...
Front Desk Manager
Newark, DE · On-site
$16.50 - $21.50/hr
Help Drive the Success of Our Hotel Every Day. The Front Office Manager is one of the most ... This role extends far beyond the Front Desk. It requires a leader who can develop people, solve ...
Front Desk Manager
Newark, DE · On-site
$16.50 - $21.50/hr
Help Drive the Success of Our Hotel Every Day. The Front Office Manager is one of the most ... This role extends far beyond the Front Desk. It requires a leader who can develop people, solve ...
Helpdesk Support
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
Helpdesk Support
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
Helpdesk Support
New Castle, DE · On-site
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
Helpdesk Support
New Castle, DE · On-site
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
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The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
Manager of IT Service Desk
Wilmington, DE · On-site
The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
Manager of IT Service Desk
Wilmington, DE · On-site
The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
Front Desk Supervisor
Newark, DE · On-site
$16.50 - $21.50/hr
Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Support labor management by assisting with shift coverage and day-to-day staffing needs. * Serve as ...
Front Desk Supervisor
Newark, DE · On-site
$16.50 - $21.50/hr
Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Support labor management by assisting with shift coverage and day-to-day staffing needs. * Serve as ...
Front Desk Supervisor
$16.50 - $21.50/hr
Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for ...
Front Desk Supervisor
$16.50 - $21.50/hr
Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for ...
Front Desk Supervisor
$16.50 - $21.50/hr
Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for ...
Front Desk Supervisor
$16.50 - $21.50/hr
Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for ...
Front Desk Supervisor
Newark, DE · On-site
$16.50 - $21.50/hr
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for ... Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ...
Front Desk Supervisor
Newark, DE · On-site
$16.50 - $21.50/hr
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for ... Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ...
Technician - Network
$19.50/hr
... Policy management. * Work with Systems Administrators on special projects and researching new ... Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail ...
Technician - Network
$19.50/hr
... Policy management. * Work with Systems Administrators on special projects and researching new ... Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail ...
Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures ... in IT help desk or technical support * Strong knowledge of common business applications and ...
Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures ... in IT help desk or technical support * Strong knowledge of common business applications and ...
Service Desk Technician
Wilmington, DE · On-site
Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures ... in IT help desk or technical support * Strong knowledge of common business applications and ...
Service Desk Technician
Wilmington, DE · On-site
Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures ... in IT help desk or technical support * Strong knowledge of common business applications and ...
Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures ... in IT help desk or technical support * Strong knowledge of common business applications and ...
Quick apply
Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures ... in IT help desk or technical support * Strong knowledge of common business applications and ...
Help Desk Manager information
See Delaware salary details
$37.5K - $45.4K
1% of jobs
$45.4K - $53.4K
6% of jobs
$53.4K - $61.3K
8% of jobs
$67.1K is the 25th percentile. Wages below this are outliers.
$61.3K - $69.2K
13% of jobs
$69.2K - $77.1K
14% of jobs
The median wage is $80.8K / yr.
$77.1K - $85K
17% of jobs
$85K - $92.9K
13% of jobs
$96.2K is the 75th percentile. Wages above this are outliers.
$92.9K - $100.9K
8% of jobs
$100.9K - $108.8K
7% of jobs
$108.8K - $116.7K
7% of jobs
$116.7K - $124.6K
5% of jobs
$37.5K
$83.9K
$124.6K
How much do help desk manager jobs pay per year?
As of Jul 28, 2026, the average yearly pay for help desk manager in Delaware is $83,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $100,100.00 per year, depending on experience, location, and employer.
What does a Help Desk Manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What Does a Help Desk Manager Do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Delaware? The most popular types of Help Desk jobs in Delaware are:
What are popular job titles related to Help Desk Manager jobs in Delaware? For Help Desk Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Delaware look for? The top searched job categories for Help Desk Manager jobs in Delaware are:
What cities in Delaware are hiring for Help Desk Manager jobs? Cities in Delaware with the most Help Desk Manager job openings:
Job description
Description: Expert for a technical development or execution environment product or set of products. The primary responsibility of a PS1 is to make sound recommendations on functional and technical improvements to the product and manage and complete customer tickets related to the product. The PS1 will provide effective product support as needed. The PS1 will provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product. The PS1 shall attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls. The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist.
Required Skills
Help Desk Experience 2 years
Customer Service Experience 2 years
About 1 Point System
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Fort Mill, SC, US
Year founded
2015