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Help Desk Manager Jobs in Delaware (NOW HIRING)

1 point system

Help Desk

Dover, DE · On-site

$20 - $27/hr

... product and manage and complete customer tickets related to the product. The PS1 will provide ... Required Skills Help Desk Experience 2 years Customer Service Experience 2 years

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... an opening for a Help Desk Analyst 10830 This position is up to 14 months with the option of ... The primary function of this position is to resolve and/or manage issues over the phone or via ...

1 point system

Help Desk Analyst

Wilmington, DE · On-site

$20 - $27.25/hr

Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... The primary function of this position is to resolve and/or manage issues over the phone or via ...

PTG

IT Support Services II-Help Desk

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. ... Manage user accounts, permissions, and access rights within various systems and applications.

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. ... Manage user accounts, permissions, and access rights within various systems and applications.

Apexon

Helpdesk Support

New Castle, DE

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

defi AUTO LLC

Client Support Desk Analyst

Dover, DE · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... We have more than three decades of experience helping lenders reduce time-to-market, streamline ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.75 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Support labor management by assisting with shift coverage and day-to-day staffing needs. * Serve as ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Support labor management by assisting with shift coverage and day-to-day staffing needs. * Serve as ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE

$16.50 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for ...

Shaner Hotels

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for ... Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Delaware

Help Desk Manager information

See Delaware salary details

$37.5K

$83.9K

$124.6K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in Delaware is $83,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Delaware?

The most popular types of Help Desk jobs in Delaware are:

What are popular job titles related to Help Desk Manager jobs in Delaware?

For Help Desk Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Delaware look for?

The top searched job categories for Help Desk Manager jobs in Delaware are:

What cities in Delaware are hiring for Help Desk Manager jobs?

Cities in Delaware with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $83,854 per year, or $40.3 per hour.

Help Desk

1 point system

Dover, DE • On-site

$20 - $27/hr

Contractor

Re-posted 18 days ago

Job description

Description: Expert for a technical development or execution environment product or set of products. The primary responsibility of a PS1 is to make sound recommendations on functional and technical improvements to the product and manage and complete customer tickets related to the product. The PS1 will provide effective product support as needed. The PS1 will provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product. The PS1 shall attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls. The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist.

Required Skills

Help Desk Experience 2 years

Customer Service Experience 2 years